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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wicked service (in a good way)! I've been a customer since 2011 and I have never been disappointed not even once. From their fast delivery to their customer service. Way to go!

Valorada con 5 estrellas sobre 5

Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. N... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Often times, it's not the product, but the people providing that product who earn our business. One person did that for me. My mod came defective. The fire button was "off". It looked like the man... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Did have a tiny problem with a shipment but the service and speed of fix was awesome. Have used th company for a while and never before had any problem. Sure they are super busy with liquidation so... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. también en la categoría
  3. Tabaquería

Información proporcionada por diversas fuentes externas

Hello and welcome to Totally Wicked (TW). At the heart of our business is our customers. Without you, we have no business. While all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,8

Todas las opiniones

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Valorada con 1 estrellas sobre 5

service is slipping 🤷‍♂️

I have been a customer with totally wicked for over 8 years and I used to be able to count on second to none customer service
I no longer feel that is true
I called last week and told the woman that I really needed my order ASAP she promised me she would walk it out to the warehouse to be mailed today (this kind of request is what used to set them apart)
Not only did my item not ship usps priority so I got it within 2 or 3 days
They sent it fed ex ground and did not even print a label until the following day and fed ex takes is the slowest shipping they use
Now today the tracking does not even have a delivery estimation and it’s the 5 th day already
I used to order 100% of my vape gear from them now not so much

21 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Hi Matthew,

Sorry for this error, the order was brought to warehouse after the shipping cut off time. Usually larger orders now go FedEx due to the larger FedEx packaging. Once again we apologize for this delay.

Valorada con 5 estrellas sobre 5

Your service rocks

Your service rocks! Thank you for the great customer service!!

18 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Thanks for the feedback, Felice!

Valorada con 5 estrellas sobre 5

Easy ordering

Easy ordering, great selection, extremely fast shipping, and great products/prices.

17 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Thanks for the feedback, Richard!

Valorada con 5 estrellas sobre 5

Excellent service

The item arrived on time, as described, and at a reasonable price. Can't get any better than that!

14 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Thanks for the endorsement, Thomas!

Valorada con 5 estrellas sobre 5

It was easy to find what I needed

It was easy to find what I needed. It was also easy to check out. I am finding their products to be much more than just satisfactory when compared to other stores on-line and in stores AND the price is right. Plus... I got my order quickly!! JHILL

11 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Thanks for the endorsement, Judy!

Valorada con 5 estrellas sobre 5

This is absolutely the best Vaping place!

This is absolutely the best place! I am a member on their Facebook page and I have learned so much about Vaping from them! More then I have learned in the last 3 years of searching for information! The are so informative and extremely friendly. Also willing and able to help anyone and answer all questions ever asked!

10 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Thanks for the great review, Kim!

Valorada con 5 estrellas sobre 5

Great products

Great products, great service and fast shipping!

9 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Thanks for the 5 stars, Russell!

Valorada con 5 estrellas sobre 5

Awesome company and continue to use…

Awesome company and continue to use totally wicked exclusively. Great customer service and great products. I buy all of my supplies from them. The batteries are high quality cells, the mods are robust and keep working no matter how many times I have dropped it getting out of my truck. The tanks are just as robust and sturdy. I have yet to break a tank. The coils hold up well. I usually buy one flavor of liquid and it tastes great, no matter what “brand” I purchase.

8 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Wow! Thanks for the great review!

Valorada con 5 estrellas sobre 5

Awesome store....period.

Know matter if I go into my local store or shop online I always get top notch services. My local store...honestly I am in and out with my juice and coils in 90 seconds or less....you can't even get fast food that fast.

8 de enero de 2019
Opinión espontánea
Logotipo de Totally Wicked USA

Respuesta de Totally Wicked USA

Thanks for the endorsement, Jerry!

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