Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Ver más
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Consulta las opiniones de los clientes
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Ver más
The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable. The communication from the seller regarding my... Ver más
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Ver más
Información sobre la empresa
- Tienda de azulejos y baldosas
- Proveedor para baños
- Tienda de hágalo usted mismo
- Tienda de pisos
- Tienda para la reforma del hogar
Sobre Total Tiles
Escrito por la empresa
Información de contacto
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 28% de las opiniones negativas
Suele responder en menos de 24 horas
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Failing company
Lost £3k worth of work and materials as company cleverly went into administration a couple of years ago and this has only just been resolved by the administrators.
Result - Received absolutely NOTHING. Not even an apology.
Problem - self-levelling compound failed (cracked up)so underfloor heating had to be ripped out and redone. Tried claiming for loss of materials to start with. Refused. 2 sets of underfloor mats plus compound. Work required stripping, removing waste and refitting mats. Re- level.
Spent months trying to resolve and had to delay 3 months moving into house as kitchen/diner couldn't be fitted until this was done.
Was not even told they were going into administration.
As an unsecured creditor you are at the bottom of the pile and are lucky to get anything at all.
Seems this is a common occurrence for some companies and a good way to clear debts. The government allow this to happen. Disgraceful. Total Tiles has now re-established itself with all the same team and probably directors too! Use Total Tiles at your peril! Who is to say they will do this again! So forget any warranties and refunds.
Great service
Great service, very quick delivery. Amazing prices. Been buying from them for the past 5 years and super happy.
I like the idea of receiving a sample…
I like the idea of receiving a sample tile for testing puposes very much. More so, it arrived promptly and in one piece. That made my day!
Good service lovely people
From the order with Jack to the delivery man it’s been really great.when you get people who are willing to help from order to delivery you know you got the right people in the jobs.
Haven’t put tiles on wall yet, but happy with service so thank you very much
Brilliant tiles
Brilliant tiles, dispatched quickly, good price. Would highly recommend this company.
Great customer service
Delivery was quick although 4 tiles were broken. Customer service picked up the phone straight away and was all sorted very quickly
Sorry but very disappointed this time
Sorry but very disappointed this time! I’ve been using them for years but order 2 separate samples & they both came broken in 2 separate deliveries. If I pay for a full size tile sample that is what I want.
Normally I don’t even look on other companies websites i just buy off Total Tiles. Please fix the problems & I will be back.

Respuesta de Total Tiles
Great quality
Great quality, authentic looking tiles.
Looking forward to buying them once we’re ready.

Respuesta de Total Tiles
From ordering to delivery the tiles
From ordering to delivery the tiles, the service was brilliant. The team in the office were excellent at helping me with the ordering and the notifications of delivery were spot on. Thank you and I highly recommend this company.

Respuesta de Total Tiles
Gave us good advice on product…
Gave us good advice on product selection. Prompt delivery. Very happy with the finished now clean slate toled floors.
Very helpful …
Actually got through to a advisor(which is hard these days)in total tiles and he was very helpful and put me at ease when the extra tiles I wanted was in stock
Thanks
Always great service
Delivered on time unfortunately not a…
Delivered on time unfortunately not a match
Excellent customer service
Ordered the tiles and they came very quickly and no damage via pallet.
When ordering more they kept on breaking during delivery by DPD. However, Charlie Phillips was on hand to help and ensured a quickly re delivery.
Brilliant price
Brilliant price, great product, amazing customer service and delivered bang on time. The driver was really friendly and helpful to place the pallet where I needed it. Bought tiles from them before and would do again and highly recommend this company
Quick service and dealt with a broken…
Quick service and dealt with a broken tiles very quickly 😕 thanks again for your help David

Respuesta de Total Tiles
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