Townhouse Opiniones 

Brilliant experience. Thanks Naomi! Can’t wait to show off my nails at every opportunity.

Lina was really wonderful!
Asked to be gentle with my cuticles and she was so gentle as requested. Townhouse was very clean and great atmosphere.

I would give less if there was the option. I’ve had a Russian manicure before and needed an infill - I’d booked three weeks ahead - firstly it is not inside st James quarter as indicated so hard to find then on arrival I was told they couldn’t infill my nails as they hadn’t done them ( even though it was a Russian manicure as they do and I was willing to take responsibility ) the only option was to strip them - not good for the nails - and leave with them bare or come back another time after the stripping as they didn’t have time ( I was the ONLY person in there with two staff members . There was no flexibility and I struggle to see how they will ever get new clients. Even if you are a client of theirs and you needed to get an infill or repair on holiday they wouldn’t accept you back. Nonsense. I went round the corner to USA nail who were quick , helpful and less than half the price.

I have been booking my pedicures with Makeda for a year now and I wouldn’t want to book with anyone else!! She is so brilliant and her attention to detail makes my gels look amazing and last! Thank you for being so fab! X

Great, attentive, professional and kind service. I'd book with Courtney again.

Sadly thumb nail came off after 2 days then they all came off by 4 days. Was really gutted as I had them done for holiday, and have never had professional gel nails come off so quickly.

Was a lovely experience. Krutika Was amazing and made me feel very relaxed. Thank you

Olena was absolutely amazing. Very kind, helpful and friendly. Highly recommended.

Makeda is the best!

I attended Townhouse in Putney for a pedicure as my feet had not seen light of day for the winter period. I found the service to be appalling and was made to feel like I was an inconvenience to the lady attending to my feet. I grant you my feet were in need of help but instead of reassurance she made me feel small and embarrassed. I had been there once before and the difference in attitude and service was astonishing.
When asked to review the service I did so and have not had a reply. Please be kinder to those of us who do not have perfect feet

Excellent service from Olena and Danielle for my mani/pedi. Thanks girls!

Aldona was AMAZING! My nails were so damaged, she revived them, and made them look and feel so much healthier and cleaner! Will be back.

Thank you!

Relaxing and lovely experience

I went to townhouse Canada Place. Upon signing in, my partner and I noticed it was empty and saw that there were no workers out but we could hear folks laughing and talking in the employee area. We sat down on the couch and waited and after some time my partner got up to look around the corner, then the nail tech came out. She looked surprised to see us and then tried to say that she couldn’t do one of the services (chrome finish) on account of the time. When we pointed out we were the ones waiting on her she denied it and lied saying she had been out in the customer waiting area the entire time and was there when we arrived. Clearly not the case as my partner had to go around the corner to see why no one was outside in the main salon area. She called her “manager” who was just as dull as she was, clearly the other person that was in the back chatting with her. The manager argued with us as well and threatened to show us the camera footage which my partner and I asked for her to do! Apparently we called her bluff and a she backtracked instead stating that since we are wasting more time she will not do the gel removal. At this point I had enough and told her to forget it. They cancelled the appointment in front of us and I thought maybe next time don’t stay in the back laughing and chatting when there are customers waiting for you???

Appointment was at 10:20, nail tech came out at 10:30. Interaction with the tech and “manager” lasted until 10:40 when we left. Truly a massive waste of mine and my partners time.

Shirah at Gloucester Road branch is attentive, thoughtful and professional. I had a great time!

Thank so much to Krupalt! I had an amazing pedicure ❤️

Hi townhouse, I just had the treatment at your Leeds Victoria branch. I must say I am really not happy with the appointment. I was supposed to pay £56 but not only they have taken payment twice and service was appalling. I arrived before time, no niceties, rude service provided by your employees. One employee I don’t know her name she was clearly unhappy to do her job. She started trimming nails without soaking. I thought fine each one has different approaches, but then she doesn’t want to remove the debris from around and beneath the nails. Apparently they don’t do it! I have had appointments at this place in the past and no one has been rude or incompetent. Do you all realise you guys charge 2.5 time more than other places? I come expecting a decent or equivalent to what other regular nail salons provide, however your employees skill sets are below competency. Furthermore their attitude towards customers are extremely poor. I would like to raise a formal complaint for 1. Not doing their job, I had to request and clean it myself 2. They made me wait in the line warm water for more than 15 mins till another colleague came and took over and her attitude equally bad as one before and her name was ‘Maddy’ 3. They don’t instruct how long to wait before putting on shoes or boots, neither they have a fast drying machine to dry the polish. So in cold weather I had to come out and wait for it to touch dry. The products are old, so they don’t dry. Overall appalling service from your company. Have some integrity to deliver service when you charge exorbitantly.

The salons are lovely, the manicures and pedicures are usually very good, but sadly the customer service leaves a lot to be desired for a salon that is meant to be luxury/high end (with prices to match).
Last year, Townhouse cancelled my wedding nail appointment with a couple of weeks to go, despite the fact I had booked it 3 months in advance. They didn't call me or anything to let me know, simply sent me an email saying my booking had been cancelled (with no explanation and no offer to rebook), and when I asked why, I got multiple different reasons (staff absence in one email, private event booked in another). I re-booked my wedding nail appointment at another Townhouse branch, which again, got cancelled, again via email (no phone call) and this time at very late notice, despite the fact this was the re-arranged wedding nail appointment. It was incredibly stressful trying to fit a new appointment in at a different time in the already very busy week leading up to the wedding.
As a gesture of goodwill, Townhouse offered to put credit on my account, which was very kind (although it didn't necessarily alleviate the stress at the time, and the credit was not actually applied to my account by the time I went to my wedding nail appointment - third time lucky).
I realised this January, 6 months later, the credit still hadn't been applied to my account, so I had to chase for it to be done, which it was. Again not a great sign.
Finally, I emailed on 7 January this year about an error message appearing on my account whenever I try to book an appointment. Despite emails back and forth with the customer service team for the last month, this still has not been resolved a month later, and I am constantly having to send chasers.
All in all - the salon is great and the nail technicians are fab. However, the amount of admin involved in simply trying to book a nail appointment far outweighs those benefits for me, sadly (not least given it is one of the most expensive salons in London and so you would expect the customer service to be on par with the price!)

Very lovely service