Absolutely amazing service from this shop! Bear was purchased Thursday evening and he's here with me today (Saturday morning)! Such an excellent price for this beautiful bear (50% off rrp) and an extr... Ver más
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Consulta las opiniones de los clientes
This is my 3rd bear purchase and I've had absolutely no issues. Very quick postage and were kind enough to send a picture of him when asked. Wouldn't have any issues in returning in the future
Missed parcel delivery as I was on holiday which was then left by DPD at the Post Office for collection. Arrived to collect it at the Post Office within the stated collection window but was to... Ver más
La empresa ha respondido
Was looking for a specific Warhammer box and came across the toyemporium. At first was a little skeptical at the price as it was dramatically cheaper than anywhere else! But had free postage too. Wh... Ver más
3,4
Medio
25 opiniones
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Rude retailer who refused to refund a faulty item
Do NOT buy from this company. They sent me a faulty item and refused to refund me per my consumer rights. I have never met such a rude retailer - they accused me of swapping the item like another review has stated. They made a number of false accusations and refused to provide a refund. In the end I had to file a section 75 claim via my credit card company to get my money back.
25 de noviembre de 2022
Opinión espontánea
Respuesta de Toyemporium
Hello,
Could you provide your full name as we have no idea who you are, and what you are referring too.
But assuming you are the Jessica we thing you are then what your claiming here is completely false.
Amazing shop
Got a charlie bear worth £145 for £87 with their winter sale and extra 10% off. Delivery was super quick came in 2 days and the bear is so gorgeous. Can’t recommend enough!
30 de diciembre de 2022
Opinión espontánea
Awful company AVOID
Awful company , send faulty goods and want you pay return to value 3.99 tracked and signed for , cover self pay on p pal we sent photos of bear, company said could not see fault ? so i decided liase ppal and charlie bears confirmed sadly it is a known fault in this bear, we did not want it happy to return, but wanted distance selling laws . (if faulty they pay) paypal kindly paid return NEVER EVER USE AGAIN , now know this happened to many people , take your money and do not want to know
22 de diciembre de 2022
Opinión espontánea
Excellent Company :)
I have been buying Charlie Bears from Toy Emporium for a while now from their website, Amazon and Ebay and cannot fault their service.
Items arrive very quickly and extremely well packed, bears are boxed, but also put in a bag so that they do not get damaged if the box gets wet (lol sometimes so well it takes a while to get into them)
Overall a fabulous company to buy from as their customer service and communication is the best I gave seen from a Charlie Bear stockist.
Will continue to use them in the future and recommend :)
20 de mayo de 2021
Opinión espontánea
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