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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Attended the training course which was the best I have been on going into good depth and knowledge. I have been on snugs training which was abit sh*t. I previously had on site training which boo... Ver más

Valorada con 5 estrellas sobre 5

We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... Ver más

Valorada con 5 estrellas sobre 5

Needed some obscure underfloor heating spares. Tried a couple of other suppliers who provided wrong parts. Then found the Undefloor Superstore on the internet. Unlike many, this company listen and do... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de calefacción

Escrito por la empresa

At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

302 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(302)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Under floor

With so many suppliers on line these days its always hard to find a good one well I'm pleased to say I have .I have orders a few times with parts and its easy to find exactly what want with descriptions to suit .Delivery I cant fault and have always received well packaged and within a few days .
Well done keep the standard up as Im sure i will be buying again soon

4 de febrero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Nick,

I really appreciate you taking the time to leave a review. I'm thrilled that you are consistently happy with the service you are receiving from us and we look forward to supplying you again very soon.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Item clearly described, reasonably priced and good delivery time.

I've purchased all my underfloor heating supplies from this company and I've always been very pleased with the service, price and quality of the goods - Emmeti.

Matt - Self Builder in Gladestry, Wales.

3 de febrero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Matthew,

Many thanks for leaving a review. As a business we aim to provide industry leading products at competitive prices with the best customer service possible. I'm delighted that we have have achieved this on all of your orders to date and we look forward to supplying you again in the near future.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Underfloor heating

Great service ,not used before but will again ,great products

30 de enero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Catherine,

Thank you for taking the time to leave a review. I'm delighted that you are happy with the service and product provided and I look forward to hearing from you again.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

great service at the right price

found exactly what i needed without delay and paying was easy and then received the goods in good time with no complications.

30 de enero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Ian,

Thanks for leaving a review. I'm really pleased that you were happy with the service you received from us.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Good price and quick delivery

26 de enero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Peter,

I'm delighted that you were happy with the service we provided and I appreciate you taking the time to leave a review.

Regards
Mike Beck
Managing Director
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Outstanding help, knowledge and service. 'The real deal'

Needed some obscure underfloor heating spares. Tried a couple of other suppliers who provided wrong parts. Then found the Undefloor Superstore on the internet.
Unlike many, this company listen and do their upmost to help supply what is needed, they asked for photos to identify an old manifold and a couple of days later I was able to complete my clien't repair. Prices are also superlative 🙂 Have their details in my contact list for future needs. Highly reconnended.

23 de enero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi Jeremy,

Many thanks for your feedback. I'm really pleased that we could help you and that you were happy with the service you received from us.
We look forward to hearing from you again soon.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Great service and support in addition to good prices

Purchased a heat pump, water cylinders and UFH from them. Quite a complex installation that they took in their stride and pulled together with their suppliers to specify. Great price and support during the installation and after. Special thanks to Paul.

23 de enero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi Rajive,

Many thanks for your feedback. I'm delighted that you were happy with the service you received from us. I have passed your comments on to Paul. It was a pleasure dealing with you.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Excellent

Purchased top quality Emetti Underfloor heating kit and very pleased with the items. Next day delivery and the prices are keen. Very well packaged, arrived on a pallet with no damage. Got a phone call 30 mins prior to delivery as requested.

19 de enero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi Elliot,

Many thanks for your glowing review! We're pleased your items were delivered promptly and you were happy with the service you received from us. We hope to hear from you again soon.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Well Done The Underfloor Superstore

cannot fault The Underfloor Superstore for their service.
parts ordered where the exact same we got from another supplier last year and at a fraction of the cost.
ordered late friday night, order processed first thing monday morning, and arrived by courier first thing wednesday, so all in all, an excellent service and would have no problems in recommending them to anyone!

16 de enero de 2017
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Thank you for your feedback. I'm delighted that you were happy with the service you received from us and hope to hear from you again soon.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Good

Quick delivery

22 de diciembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Thank you for your positive feedback. We're delighted you were happy with the service you received.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Quick Delivery

Ordered on free delivery which I expected to receive in 2-3 days, arrived next day mid morning, parts fitted and working within 24 hours of placing the order, Well Done

18 de diciembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Mike,

Many thanks for your feedback. I'm delighted to hear that we exceeded your expectations!

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 2 estrellas sobre 5

Part delivered was not as website pic.

The part we purchased as per website was not delivered. An updated part was delivered which has wiring differences which was not explained on the website/parts list.

15 de diciembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Martin,

Thanks for your feedback. As explained when we spoke the part you ordered has been modified by the manufacturer recently and our website showed the older model of the product. We have now updated the image to show the correct image and apologise for any inconvenience caused.

Regards
Mike
The Underfloor Superstore

Valorada con 1 estrellas sobre 5

Still waiting on goods

Ordered on 11/12 now 14/12 and still no goods despite paying £18 for next day delivery.....phoned and advised item would arrive today but still no delivery. Poor show

14 de diciembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Alistair,

Thanks for your feedback. I'm sorry to hear that your items were delivered late. I have looked into this and I understand that we have refunded you for the next day delivery charge as your delivery was made on 14/12 instead of 12/12. Your items were delivered by UPS who provide us ordinarily with exceptional on time delivery services. On this occasion it seems that we didn't live up to our usual high standards so please accept our apologies for any inconvenience caused.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Very efficient

Arrived quickly and worked

12 de diciembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

John,

Many thanks for your feedback. I'm delighted that you were happy with the service we provided.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

very good products and great professionalism

A very good company.
I ordered a mainfold for heating and adjustment heads.
I got it all, in Italy, after 5 days.
They contacted me on my cell phone to arrange delivery.
Special thanks to Cynthia, always polite and professional.

Luca, Italy

2 de diciembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Luca,

Thank you for your positive feedback. I'm pleased to hear that you were very happy with the service you received from us.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Very helpful

I ordered a manifold for my underfloor heating system which was leaking. After looking online I found one from this company which was a very good price. I ordered online and the item turned up a few days later.
My plumber fitted it but it didn't seem to work, after he left I telephoned the company as I thought he hadn't opened the flow valves. They were very helpful and talked me through what I needed to do, and it worked.
Would use again for sure.

15 de noviembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Mr Short,

Thank you for your comments. I'm delighted that you were happy with the service you received from us.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

I keep coming back

Over the last 18 months I have ordered numerous bits of Heatmiser NEO gear from T.U.S.

They seem to offer the best price I can find on this equipment, and they also give great service, with excellent attention to detail.

One time I ordered a thermostat, and they emailed me to check if it was the right one, because they had noticed I ordered a 12V thermostat, having previously ordered about 8 x 230V thermostats. I was very glad they did check, because I had indeed made a mistake on my order. So, that saved a load of hassle.

On a more recent order I put a comment to say that I was ordering the item as a replacement for one that had failed, and it was probably out of warranty at 18 months old. Again, they emailed back before processing the order to tell me that in fact the manufacturer offers a 2yr warranty and we could organize a replacement.

This really is the most excellent customer service, and that's why T.U.S. is my ongoing first choice for this kind of equipment.

11 de noviembre de 2016
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Nik,

Many thanks for your positive feedback. We're delighted that you are consistently happy with the service you receive from us and we look forward to dealing with you again soon.

Regards
Customer Service Team
The Underfloor Superstore

Valorada con 5 estrellas sobre 5

Excellent

Ordered the items on Thursday on the free delivery option and they arrived friday, this sort of service can't be faulted.

5 de noviembre de 2016
Opinión espontánea

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