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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Attended the training course which was the best I have been on going into good depth and knowledge. I have been on snugs training which was abit sh*t. I previously had on site training which boo... Ver más

Valorada con 5 estrellas sobre 5

We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... Ver más

Valorada con 5 estrellas sobre 5

Needed some obscure underfloor heating spares. Tried a couple of other suppliers who provided wrong parts. Then found the Undefloor Superstore on the internet. Unlike many, this company listen and do... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de calefacción

Escrito por la empresa

At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

302 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(302)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

They were very informative and helped…

They were very informative and helped to locate the part I needed straight away. I now have the part in time to have my UFH repaired. I would definitely use them again!

11 de diciembre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello,

Thank you very much for the positive feedback. We're delighted you were happy with your experience.

Regards,
Customer Services

Valorada con 5 estrellas sobre 5

Really good communication

Really good communication, extremely prompt service, high-quality products.

16 de noviembre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello Aiden, Thank you for a positive feedback. We are pleased to hear you are happy with the quality of the products and service we provided.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Quick and easy.

3 de noviembre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello Kevin,

Thank you for the positive feedback. I'm glad you are happy with the service we provided.

Regards
Customer Services

Valorada con 5 estrellas sobre 5

Emmeti flow valves

Ordered the parts on Tuesday late afternoon, that weren’t in stock. The parts arrived on Friday morning.
Plus they were cheaper than other suppliers.
Highly recommended them

26 de octubre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello Mr Gardner,
Thank you for taking the time to share your feedback.
We are pleased to hear you are happy with the service we provided on your recent order with us.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Brilliant company

Brilliant company , great service, quick responses. Used multiple times no issues. Big shout out to the main man Ian there also:

20 de octubre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi tom,

Thank you very much for the positive feedback. We're delighted you were happy with your experience.

Regards,
Customer Services

Valorada con 5 estrellas sobre 5

Great Service and cannot wait to get…

Great Service and cannot wait to get the underfloor heating installed

26 de septiembre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi Jason,
Thank you for your 5 star review! We're pleased to hear you're happy with the service we provided.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Sophie & Hayden were very helpful

Sophie & Hayden were very helpful. Checking up on products to ensure I got the right bits I needed.

Many Thanks

22 de septiembre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi Kathy,
Thank you for taking the time to share your feedback. We are pleased to hear you are happy with the service we provided.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Great service

Great service. Vey helpful.

14 de septiembre de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi Dean, thank you for a positive feedback. We are pleased to hear you are happy with the service we provided.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Great experience

Great company to work with

2 de septiembre de 2023
Opinión espontánea
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello Justin,
Thank you for your positive feedback. It is much appreciated.
Regards,
Customer Service

Valorada con 5 estrellas sobre 5

Great customer care and relationship

Great customer care and relations

15 de agosto de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello,
Thank you so much for taking the time to share your feedback, I am glad to hear that you are pleased with the service we provided.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Brilliant

As always Sophie and her team, have offered first class service

7 de agosto de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello Matthew,
Thank you for your positive feedback! We are pleased to hear you are happy with the service Sophie and our team provided.

Kind regards,
Customer Service Team

Valorada con 1 estrellas sobre 5

Parts not delivered to my address

Parts not delivered to my address. my address on packing note inside package but not on outside of parcel.

1 de agosto de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Good morning Yvonne,

Thank you for taking the time to share your feedback. We're always looking for ways to improve service we provide to our customers. Your honest review is much appreciated.

I'm ever so sorry to hear your goods were delivered to the wrong address. Our supplier of the goods you ordered use DPD as their courier and unfortunately DPD advisors input the address incorrectly in their system, it was not the address we provided to them. Please accept our sincere apologies on their behalf. We've issued a credit to your account for the delivery charge and stressed to our supplier the importance of imputing correct delivery address.
Sorry for the inconvenience this has caused. We're doing everything we can to ensure this does not happen again.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Amazing customer service. Very helpful and pleasant staff.

Dealt with a lady called Sophie to place my order and it was a pleasure.

They where recommended to my by emmeti after another supplier had messed me about for 8 weeks saying stuff was out of stock!

I needed some items from emmeti that aren't related to underfloor heating, they where more than happy to facilitate my order, from first phone call to delivery it was a real pleasure.

Promptly checked stock with emmeti to confirm availability, once order was paid, items came next working day.

Absolute legends!

Thanks Sophie.

5 de julio de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello Tom,

Thank you for taking the time to leave such great feedback. It is very much appreciated.

I have relayed your feedback to Sophie, she was glad to hear you were pleased with her assistance.
Should you require any further assistance, please do not hesitate to contact us.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Exception performance

The Team at TUS are super fast and efficient.
The turn around on quotes is very quick which is helpful in wing work but the most important factor is that they are probably the only UFH manufacture who can actually tell you the technical details required to design a heating system. This truly puts them far above any competition.
As and added bonus their pricing is very good compared to the competitors. I highly recommend them

31 de mayo de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hi Hilton,

Thank you so much for taking the time to share your kind feedback, I am glad to hear that you are pleased with the team and service.

Kind regards,
Customer Service Team

Valorada con 5 estrellas sobre 5

Thumbs Up

I have to say dealing with TUS has been fantastic. Time is of the essence during a renovation and they respond quickly, their pricing is reasonable and their product is good quality. Sophie in particular has been great to deal with, super helpful. Might write another review in six months!

11 de junio de 2023
Valorada con 5 estrellas sobre 5

Underfloor heating training

This is the first time i've been to any sort of underfloor heating training. Mike did the training in an unhurried manner making sure everyone was happy before he moved on, if anybody had any questions they were answered before we moved on which was great. It was also great that it was a small group so everyone was looked after and the guys who had experience were brilliant too as no one was trying to show off their knowledge.
The lunch was great and again the guys were on hand to answer any questions we had during the lunch period so time was maximised as were the opportunities.
At the end we were all given the option to stay back if we has any more questions which again was great.
For me the only thing i would change is to give more hands on training which is what i wanted more off as i have no experience in this at the moment.
I feel the price for the course was fair and all in all a good day.
Hope to be working with you and your team in the near future.

2 de abril de 2023
Valorada con 5 estrellas sobre 5

Quick delivery

Quick delivery, excellent customer service

23 de abril de 2023
Logotipo de Trade Underfloor

Respuesta de Trade Underfloor

Hello,

Thank you for your 5 star review. I am glad you are happy with the service we provided.

Regards,
Customer Service

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