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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy 5 stars. Professional and friendly from start to finish. I had my tow bar fitted at home on my drive and couldn't be happier. The two who fitted were great. Cheery and professional despite t... Ver más

Valorada con 5 estrellas sobre 5

Purchased a tow hitch assembly at a very competitive price from these guys, infact the cheapest I could find for that model, that was on a Monday afternoon and received it Tuesday morning, This was a... Ver más

Valorada con 5 estrellas sobre 5

Absolutely brilliant from start to finish. Quoted and ordered quickly. Installer came on time and did a sterling job. Bumper removed and stored safely so didn't get scratched. Great tow bar - remo... Ver más

Valorada con 5 estrellas sobre 5

Fully recommend Trailer Trek. Saved our holiday! We previously had a detachable towbar fitted by a DIFFERENT company, but always had issues with it. Came to attach it just over 24hours before we were... Ver más

Información sobre la empresa

  1. Proveedor de equipos de remolque
  2. Tienda de accesorios para automóviles
  3. Servicio de automóvil

Acerca de Trailertrek Towbars

Escrito por la empresa

Here at TrailerTrek our knowledgeable customer service team are ready to offer first hand advice on the best solution for your towing requirements. The office team will talk you through and advise on the exact tow bar and electrics you require. We are in the enviable position to employ our own great team of technicians. They are all fully trained with years of experience behind them. None of our work is sub contracted out to any 3rd party companies. We have full programming and diagnostics equipment in order to provide the safest and effective towing solutions. We carry out mobile installations in the Midlands, Leicestershire, Northamptonshire, Derbyshire, Nottinghamshire, Gloucestershire, Worcestershire and Staffordshire. We also have a fitting centre in Coventry, conveniently located on the A45, if you prefer to bring the vehicle to us.

Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

305 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Easy 5 stars.

Easy 5 stars.
Professional and friendly from start to finish.
I had my tow bar fitted at home on my drive and couldn't be happier.
The two who fitted were great. Cheery and professional despite the appalling weather.
Easy 5 stars!!!

13 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently had a removable towbar…

I recently had a removable towbar fitted to my car and I couldn’t be happier with the service. From start to finish, the team were professional, knowledgeable, and friendly. They explained everything clearly, kept me updated throughout, and the workmanship was excellent and would thoroughly recommend.

30 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE TRAILERTREK

DO NOT USE TRAILERTREK - I booked TrailerTrek to fit a detachable tow bar to a 2021 BMW X4, which turned into a nightmare, The tow bar was fitted in mid August including wiring which turned out to be a problem a couple of weeks later when it was found the boot contained an inch of water around the battery and vehicle electrics which was of great concern as the boot had been dry prior to the tow bar being fitted. It took considerable time and effort to remove the interior of the boot to find where the water was coming from and it turned out that the sunroof drain had been removed from the floor pan and the hole used for the tow bar cable. The rubber grommet through which the cable passed was just laying on top of the hole and not seated leaving it open to road spray. The sunroof drain was just laying loose on the floor pan which allowed all the drain water to flow into the boot. It took time and effort to empty the water and dry the boot over a number of days. I contacted TrailerTrek who were less than sympathetic and did not accept responsibility for removing the sunroof drain despite sending photos of what was a clear error on their part. The car was not drivable at this time but they could not or would not arrange engineers to inspect the car for a week. The two engineers who arrived were very apologetic for the error and rectified the problem by drilling a new hole for the cable and replacing the sunroof drain to its proper place. I subsequently spoke to Wayne a director at TrailerTrek who denied any responsibility and was not open to discussion. He was aggressive and not prepared to listen to me or enter into discussion about compensation. This company just didn’t give me credence for what was a blatant mistake by their fitter.

21 de agosto de 2025
Opinión espontánea
Logotipo de Trailertrek Towbars

Respuesta de Trailertrek Towbars

Dear Mr Anderson,

Thank you for your review.
As you can see, we take all reviews seriously and appreciate all customer feedback, however, we feel that there are certain points within your review that need to be addressed.
We installed your tow bar and electrics mid August where all of our installations are videoed prior to and following installation. Customers are also invited to inspect and sign a satisfaction receipt. You signed this receipt, confirming that you were fully satisfied with our installation.
One month later you contacted our office stating that there was water ingress to the boot area of your vehicle for which we asked you to provide some photographs for us to inspect. We left several messages on your mobile, although you complained that we had not attempted to contact you. Our office manager spoke with you several times over telephone and email where at times you were abrupt and extremely difficult to communicate with. Following receipt of the photographs you sent, we could not establish a clear cause of the issue and although it would have been highly unusual that the problem in question would have been caused as a direct result of our installation, we would arrange an engineer to attend to investigate further. We offered you an appointment within 5 working days of which you accepted with reluctance.
Two of our engineers attended and inspected the vehicle and could not confirm that the issue was caused by our installation. As a gesture of good will, we spent several hours assisting with rectifying the cause of the water ingress to which your response was to email us requesting compensation for your "heartache" and requesting that we call you in an effort to "restore our reputation".
We emailed and asked that you call us at your convenience. When you called you told us that to restore your faith in us as a company you wanted compensating. We explained that we had attended, spent much time speaking with you and working on your vehicle and that we would not be financially compensating you for "heartache" that we were not the cause of. You swiftly ended the call, we tried to call you back and contact you via email but it appears that you did not want to re-engage with us.

The review you have left is unfair and not factually correct.

Valorada con 1 estrellas sobre 5

Kept £125

They requested 50% upfront payment, my circumstances unfortunately changed and i had to change my car, they couldn't fit my towbar to my new car in time for my holiday, so i was forced to go elsewhere as needed towbar fitting for holiday but then they kept £125 of my money. Not happy bearing in mind id used them on my last car, so i was a returning customer.

11 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous Service from Start to Finish!

I purchased a new car just before we were going away with our caravan. Trailer Trek were so helpful. Gave me an excellent quote and 10% discount once I booked. Due to the short space of time from getting the car and then going away, Trailer Trek squeezed my car in and we got away in our van. Friendly and helpful staff, excellent service, they respected my driveway, covered it with sheets and tidied up before they left. Excellent job, would definitely recommend!

20 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased a tow hitch assembly at a…

Purchased a tow hitch assembly at a very competitive price from these guys, infact the cheapest I could find for that model, that was on a Monday afternoon and received it Tuesday morning, This was an excellent service which helped me as I actually did need it quickly but never requested. Top notch Trailertrek!
5 star service and a thumbs up from me. Cheers.

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service from start to finish.

Excellent Service from start to finish.
Mitchell in the sales team was so helpful & arranged the fitting for the next day.
Grant the fitter was so helpful explaining how to operate the unit.
And not forgetting the lovely lady that made me 2 cups of tea.
It was well worth the 6 hour round trip.
Great Company would use again.

14 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Tow bar fitted

Just had a detachable tow bar fitted,the fitter was fantastic from start to finish. He showed both me and my wife everything he did and spent time showing how it connects,then the dashboard what is happening when the caravan is hooked up. Would 100% recommend the company and this fitter to anyone needing a tow bar

16 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

TrailerTrek came out to my dad today…

TrailerTrek came out to my dad today (26/3) to fit a detachable swan neck towbar today, what a smooth experiance it has been. Rang on monday and it was fitted 2 days later - Brilliant! They were very patient with me asking questions for my dad (He was a bit skeptical) but once the job had finished and the engineer showed him how to do it, he was over the moon. Thank you so much, cannot fault TrailerTrek at all.

26 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a treat!

I rang up mid December to make enquiries. Spoke with a knowledgeable lady (Marie?) who told me all I needed to know for the quote. Had a bit of banter. Rang back between Christmas and New Year to make an appointment. Spoke with the 'hands on' gaffer who confirmed everything. Had a bit of banter. I turned up in Coventry on a perishingly cold day to be welcomed by the engineers (and the gaffer) - drove straight in. Had a bit of banter. They rang me a couple of hours later; "Job done".
Went back to collect and pay and received 10 minutes 'coaching' with a thorough explanation, demonstration and test procedure. Had a bit of banter.
Courteous, efficient, pleasant and competitive throughout!
With a bit of welcome banter.
JOB'S A GOOD 'UN!

16 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

decided to change towbar on my sorento…

decided to change towbar on my sorento contacted trailortrek great service from start to finish good price aswell if you need a towbar this is the company to choose 1st class

24 de enero de 2025
Opinión espontánea
Logotipo de Trailertrek Towbars

Respuesta de Trailertrek Towbars

Thank you for your lovely review.

Valorada con 5 estrellas sobre 5

Exceptional service on a bitter cold day.

On a very cold frosty morning i had a removable swan neck tow-bar with 13 pin electrics fitted at work to my Ford Ecosport, i couldn't have been more impressed by Nick the engineer. He was very polite and professional and happy to explain things to me. He arrived on time and ensured everything was completed to my satisfaction before leaving.
Mitchell who took my booking was also extremely helpful and informative.
Highly recommended, 5 star service all round.

28 de noviembre de 2024
Opinión espontánea
Logotipo de Trailertrek Towbars

Respuesta de Trailertrek Towbars

Thank you for your kind review.

Valorada con 5 estrellas sobre 5

Excellent tow bar fitting service

Ricky, the mechanic who fitted my tow bar, was very polite and professional and happy to explain things to me as needed. He arrived on time and ensured everything was completed to my satisfaction before leaving. Likewise, Mitchell from the office was also extremely helpful and informative. I would highly recommend this company.

26 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Could not fault in the slightest!!

Had a removable swan neck towbar with 13 pin plug and fully integrated electrics fitted at work in Northampton by Ricky to my Seat Ateca. I couldn't have been more impressed with every aspect of my experience with Trailer Trek. Very very professional and skilled. Very pleased, highly recommended.

11 de septiembre de 2024
Opinión espontánea
Logotipo de Trailertrek Towbars

Respuesta de Trailertrek Towbars

Thank you for your lovely review.

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