Policy with Paying too much (Ergo) for…
Policy with Paying too much (Ergo) for a short city break with my granddaughter . The day after arrival she took ill although not an emergency (flue type of symptoms) was not up for sight seeing break by evening I decided to ring the insurance as I was covered for curtailment they were not helpfull as she was not insured by them. I booked 2 flights home for the next morning Saturday after a Covid test just in case it showed positive. Not able to go to GP it was case of bed and liquids and isolation.after sending all evidence of return and full explanation to claims the claim was refused. I considerd the policy not fit purpose as it did include curtailment due to companion reasons. I am very disappointed in the whole attitude and decision given she could not get GP appt or needed to go and not feeling well wait for hours in A&E and spread it round it was a matter of bed rest and isolation. Would not recommend this company.to make it worse it was a one off break for her good A level results and last year at school.








