Excellent customer service! I had a quick question regarding my booking and the team responded almost instantly. It’s rare to see such a responsive support team. Definitely my go-to site for travel fr... Ver más
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Consulta las opiniones de los clientes
Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возвра... Ver más
The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... Ver más
La empresa ha respondido
ონლაინ ბილეთის შეძენა, ზოგადად, სიამოვნებაა = ზოგავს დროს. ვებგვერდი მარტივია ნავიგაციისთვის. მომწონს, რომ ერთეული ბილეთის შემთხვევაში (მატარებლის ბილეთზე მაქვს საუბარი) რამდენიმე წუთით შენთვის ხდება... Ver más
Información sobre la empresa
Escrito por la empresa
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Información de contacto
5, Petre Kavtaradze St, 0186, Tbilisi, Georgia
- +995322420405
- support@tre.ge
- tre.ge
4,2
Muy bueno
427 opiniones
Ha contestado el 80% de las opiniones negativas
Suele responder en menos de 1 semana
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La gente también ha visto
Excellent customer service
Excellent customer service! I had a quick question regarding my booking and the team responded almost instantly. It’s rare to see such a responsive support team. Definitely my go-to site for travel from now on. ❤️
4 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
Thank you so much for your wonderful feedback! We are thrilled to hear that our support team was able to assist you so quickly. We take great pride in being there for our customers whenever they need us. We can’t wait to help you with your future travels! ❤️🚆
Service was great,everything went…
Service was great,everything went smooth.
22 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
Glad to hear you had a great experience! Thanks for choosing us and for the recommendation. Happy travels! 🚆✨
Recommend
Very fast and easily usable site, bought my ticket under 5 minutes total, double checked the transaction with customer service and got reply within a few minutes, Great experience overall, totally recommend!
23 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that our customer service team was able to assist you quickly. Making your travel planning fast and easy is exactly what we strive for. We look forward to seeing you on board again soon! ❤️
Respuesta de TRE.GE
You're very welcome! We're glad you had a great experience. Happy travels! ❤️
An Unreliable Train Booking Website
I have just bought 2 train tickets from Kutaisi to Tbilisi. But no ticket was generated. A few minutes later, an email from Tre.ge telling me that they received my payment but no tickets. And a refund will be made in 3 days. So untrustworthy and unreliable service. The refund will cost me more due to the exchange rate. I don't dare to make a new booking now.
24 de abril de 2026
Respuesta de TRE.GE
We are truly sorry for the stress and inconvenience this has caused you. Please accept our sincerest apologies for the technical error that prevented your tickets from being issued.
We want to clarify that as soon as the system detected the error, a full refund was initiated immediately from our side to ensure your funds were protected. While we process refunds instantly, banks usually require 1–3 business days to reflect the amount in your account.
We deeply regret that this happened and that the exchange rate may affect the final amount; unfortunately, this is handled by the banks and is beyond our control. We truly value your feedback and are working hard to prevent such technical issues in the future. ❤️
5 minutes is not enough for booking…
5 minutes is not enough for booking more than 3 persons!
23 de abril de 2026
Respuesta de TRE.GE
Hello! Thank you for your feedback. We’d like to clarify that our booking time limit is actually more than 5 minutes, which is generally sufficient for group bookings.
Additionally, to make the process even faster, you can purchase up to 9 tickets using the details of just one passenger. There’s no need to enter separate information for everyone, which saves a lot of time!
If you encountered any issues with the timer, please send us a direct message so we can investigate it further. We're here to help! ❤️
very poor website
very poor website.
selection of mobile no from India was not coming at all, i could not change country code
Payment page not moving - twice failure
Option to select "I agree" doesnot get highlighted.
Website need real improvement
23 de abril de 2026
Respuesta de TRE.GE
Hello, thank you for your feedback. We sincerely apologize for the frustrating experience you had with our website.
We have already shared your comments regarding the country code selection, payment processing, and the 'I agree' checkbox with our technical team for an immediate investigation and fix.
We would love to make this right for you. Please send us a direct message with your details so we can assist you personally and ensure your issue is resolved. Thank you for helping us improve! ❤️
Respuesta de TRE.GE
Thank you for the 5-star review! We're happy to hear you had a smooth experience with us. Safe travels!
Respuesta de TRE.GE
Hello! Thank you for sharing your feedback. We are sincerely sorry for the confusion regarding your bonus points and for any frustration this has caused.
We sent you an email to clarify the details (specifically if you are referring to TRE CLUB or a bank rewards program), as we want to resolve this for you as quickly as possible.
Please check your inbox so we can look into this further and make things right. We appreciate your patience. ❤️
Comfortable booking services
Comfortable booking services. Thanks to support manager Keti, for the quick response and assistance with refunds during app maintenance.
20 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
Thank you for your review! We’re happy to hear that you find our booking services comfortable. We always strive to provide quick and reliable support! 💙
Wonderful service and nice buses
Wonderful service and nice buses
11 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
Happy to hear you enjoyed the service and our fleet! Comfort is our priority, and we're glad we met your expectations. Thanks for choosing us! 🙌 safe travels!
It’s really comfortable and staff was…
It’s really comfortable and staff was really kind! It’s good!
9 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
We really appreciate your 5-star review! ⭐ It’s great to know that our staff made a positive impression and that you had a comfortable experience. Thank you for choosing us! 🙌
Big thanks to the manager Katie!
Big thanks to the manager Katie!
I had some issues with my tickets and Katie resolved them. She was very polite and helpful. Thanks again.
7 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
Thank you so much for your kind words! We are thrilled to hear that Keti was able to resolve your ticket issues quickly and professionally. Providing excellent support is our top priority. Thanks for choosing us! 💙
Great service and good support 💙
6 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
Thank you so much! 💙 We’re thrilled to hear you enjoyed the service and felt supported. Knowing our customers are happy is exactly why we do what we do. See you next time!
Thank you for solving my problem with…
Thank you for solving my problem with the ticket
6 de abril de 2026
Opinión espontánea
Respuesta de TRE.GE
You're very welcome! I'm so glad we could get that ticket issue resolved for you quickly. We know how important it is to have everything ready for your trip. If you need anything else, don't hesitate to reach out. Safe travels!
The stuff was very helpful.
The stuff was very helpful.
The quality of the network and prices verses GB is good as well.
I experienced in bad weather in some areas low quality of connection and specially when we leave touristic areas or big cities and there's wind ... etc. I never experienced this in other countries.
27 de marzo de 2025
Respuesta de TRE.GE
Hello! Thank you for your kind words to our team. We are glad that the 5GB internet gift was useful to you. As for the quality of the connection outside of populated areas – unfortunately, in some regions the signal depends on the coverage area of mobile operators and the weather. We are constantly working to offer our users the best experience. We wish you a pleasant journey!
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