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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID THIS COMPANY WITHOUT ANY DOUBT THERE AFTER SALES IS HORRENDOUS THERE JUST MESS YOU ABOUT, TAKE DAYS N DAYS ANSWERING EMAILS THEN WHEN THERE DO THERE CONTRADICT THEMSELVES SO SO UNHE... Ver más

Valorada con 5 estrellas sobre 5

Went to a local pram shop to try a bunch out and came away knowing what we wanted but that it would be a 6 week order. Did some research at home and ended up ordering through here very late on a Tuesd... Ver más

Valorada con 5 estrellas sobre 5

Hi There, I bought an Uppababy Vista with Mesa car seat and stand for the car. I bought from Trendybaby because it was significantly cheaper than Ireland. Everything arrived in good time and in p... Ver más

Valorada con 5 estrellas sobre 5

Over the moon with my order. £119 cheaper than anywhere else ordered Friday 25/3/22 pram arrived Tuesday 29/3/22. I was worried after seeing some reviews about not getting emails and not happy with se... Ver más

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3,0

Medio

TrustScore: 3 sobre 5

210 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(210)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Outstanding company

I ordered a cosatto pushchair lunch time 23/1/23 at a massively discounted price which was impressive, my granddaughter was sitting in it by 10am the following morning and she absolutely 💯 loves it. What a exceptional service will definitely recommend this company thankyou and DPD the delivery service was excellent kept me fully informed and delivered exactly on time amazing.

24 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 stars

Really happy with the pram I orderd came really quick and the quality of the pram was amazing I recommend trendy baby to all

14 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

i still haven’t received my order its…

i still haven’t received my order its been 6 days now

1 de enero de 2023
Opinión espontánea
Logotipo de Trendybaby

Respuesta de Trendybaby

We have cancelled and refunded the order when you placed the order it was out of stock on the listing, and we haven't responded over the christmas/new year period as in our T&C's we have stated there is delays due to the bank holidays etc.

Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service
After seeing some negative reviews, I was nervous about buying from this site. But I have to share what a brilliant experience I've had. We bought our travel system with no issues. Standard emails to notify us on delivery time etc.
About 5 months later my pram started to play up. I messaged Trendy Baby via their online help form and had a reply within 48hrs. We exchanged several emails where the Trendy Baby representative talked me through some possible solutions. When it didn't work he arrange a courier to take it off to the manufacturer for repair. He kept in regular contact and went over and above to get the pram back to me during the busy postal time (just before Christmas and during postal strikes). Really appreciate the customer service and definitely recommend.

5 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pram broke nobody got back to me

I bought the Mamas and Papas Occaro bundle for my baby. The pram broke after 3 months of her being in it - I am unable to adjust the pram from lying back to being sat up. I emailed Trendy Baby in October and am yet to hear back, I ring and there is NEVER an answer and yes I am ringing between 9:30 and 1pm. I am on maternity leave so can no way afford a new pram, I need this sorting ASAP as I am now having to loan my parents pram when we want to take her out.

27 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and a great price!

I made contact with Trendybaby prior to purchase to ensure the required items were in stock and would be available for the free Next Day Delivery service. Received a fast response from Alex and proceeded with the purchase of a Mamas & Papas Ocarro 9 piece bundle for our daughter who was very picky with the colour required! Unfortunately one of the bundle items was not available in the colour required (even though it stated "In Stock" on their website), we were contacted by Alex and offered an alternative, however this was not suitable and they very kindly refunded this item so we could purchase elsewhere. All other items arrived next day as promised in good condition, our daughter is over the moon. The bundle we ordered was £100 cheaper than we could find anywhere else, only downside was that not all the bundle items were in stock in the required colour, other than that all was great.

16 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect service…

I was a little nervous placing an order after reading the bad reviews but they made me want to write a good one to help others! Placed my order on Sunday for 3 large items, was updated to let me know when all were shipped and received 2 yesterday (Tuesday) and 1 today (Wednesday). I can’t fault the ease of ordering, payment or being kept updated! Will definitely use the company again! Thankyou for a great service!

13 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service…

I had an issue with the carrycot and Alex was incredible, arranging everything to be fixed and returned to me in a matter of days. Great customer service!

7 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service & great prices

We were a little hesitant buying from Trendy Baby after reading some of the negative reviews but after dealing with them (Alex in particular), we felt it important to leave positive feedback. The item hadn't arrived by the expected date so I initially tried calling but no one answered. However, after using the contact form on the website, Alex called me the same day to explain that they'd just been informed of a delay from the manufacturer. Alex then chased this up and kept me informed over the next few days until the travel system arrived. On arrival, there was sadly some damage to the chassis (through no fault of Trendy Baby). I contacted Alex and within four working days, a new chassis arrived and the old one was taken away. I know there are some negative reviews but we're really pleased that we bought from Trendy Baby. They have great discounts and I can't thank Alex enough for making sure the item arrived in time for our baby's arrival!

28 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

TrendyBaby were amazing throughout…

TrendyBaby were amazing throughout dealing with them.
There was an issue with our pram and they dealt with this on our behalf directly with the manufacturer - remedying this swiftly and with really clear correspondence
Alex was a pleasure to deal with.
Best price online as well.
We will not hesitate to use TrendyBaby again! Thank you

17 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good customer service and good product quality

Placed an order recently
As a gift for my daughter
Pram, pushchair, car seat etc!
Slight mix up with delivery (which was dpd’s fault )
Alex was very helpful trying to resolve the issue.
Soon after I received my items
We are very happy with our purchase
My daughter loves her pram etc and the quality is fabulous
Would definitely recommend

30 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service!

I ordered a stroller for my granddaughter. This site offered the best price. I was a bit dubious about ordering as I'd not heard of this company but no problems whatsoever! Email confirmation and delivered in a timely manner. We've not unpacked the product yet but in original manufacturers box so should be fine 🙂

14 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

No answer on Phone

I have been tried to return the car seat and trying to call them for past 1 week and they do not answer the phone and then close at 1pm. Horriable. Wasted so much money. PEOPLE DO NOT BUY FROM THEM CUSTOMER SERVICE IS HORRIABLE!!!

26 de septiembre de 2022
Opinión espontánea
Logotipo de Trendybaby

Respuesta de Trendybaby

Hi Nazish,
If you had been calling during the hours our phone lines are in operation you would have got through but there is a chance at times that we may already be on the phone to someone as with anybody. Our phone line hours are Tuesday-Friday 9.30am-1pm and we are in until 4pm afterwards to respond to emails, it also clearly states on our website if you want to return an item to fill in a return form which you have not done, if you had called I would have told you the same thing. You have a 30 day time frame to return the item as long as you abide by our terms and conditions so please fill in a return form and we will respond from that.

Regards,
Alex
Trendy Baby

Valorada con 5 estrellas sobre 5

Pleasantly surprised!

I was really apprehensive to order from this company. They had the pram I wanted for the best price, but there were so many negative reviews, I was reluctant to order. I bit the bullet and ended up ordering and I'm so glad that I did. The pram was delivered yesterday and is perfect! The communication from the company was great and helpful too! I would definitely order from Trendy Baby again and would recommend them to others too! Great products at great prices and fast, free delivery too!

22 de septiembre de 2022
Opinión espontánea
Logotipo de Trendybaby

Respuesta de Trendybaby

Hi Rachel,
Thank you very much for your kind words, you have been a pleasure to speak to and if you ever need anything please let me know and I will see what we can do to help!

Regards,
Alex
Trendy Baby

Valorada con 5 estrellas sobre 5

Lack of communication

I dont want to put a negative rating as im unsure at this stage if there is an actual issue but after having no response from email, fb or Instagram I feel like this is my final resort to get into contact.

I'm on day four since purchasing a pram that was 4-5 days delivery. Since ordering I haven't received anything at all from the company no confirmation email or dispatch email which i thought I would of received by now as delivery was supposed to be 5 days max which is tomorrow.

Any idea how I can get in touch with the company and actually get a reply?

12 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely over the moon

I wanted to leave a review of my experience for people that are wondering weather to use this company or not as some of the reviews that have been left are a bit unfair in my opinion i gave 5 stars because I couldn’t be any happier after reading the reviews myself I must admit I was a bit apprehensive but the deal was too good to pass up on I’ve been searching for months for a pram for my baby he’s due in December and I just couldn’t find one eventually I fell in love with the giggle 3 pram charcoal mister fox and the price ranged from £700- £1200 and I just could no way afford that much then I found it for under £300 on trendy baby and I Couldn’t quite believe it after reading the reviews i eventually plucked up the courage to place an order and I recieved my confirmation email straight away I ordered it on Monday night and it was here on Wednesday morning I’ve opened the box and had a look to make sure everything was there and it’s perfect I am absolutely over the moon with it. If u are in two minds to use this company or not I would highly recommend x

7 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great prices and quick delivery

I purchased a Nuna leaf grow from Trendy Baby. Not only they had a great discount on the product but it was also delivered very quickly despite ordering on a bank holiday.

I'd highly recommend trendy baby and would purchase from the again

31 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fastest delivery I have ever had

I placed my order on Monday and had my items delivered by Thursday I can't believe how quick the delivery came pluss I messed up on the delivery address as I was getting items delivered at my sons I emailed trendy baby and they got back to me straight away and rectified my mistake no problems some company's out there could learn a lesson from this company.
I am well impressed and will definitely use again. Big thank you.

4 de agosto de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

No Order confirmation

I place an order on 26/07/22 but have not received an order confirmation email yet the money has come out of our account, The stroller we ordered states Next Working day delivery too.

27 de julio de 2022
Opinión espontánea

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