I bought items under the illusion they…
I bought items under the illusion they were Apple products. Bought AirPods and a charging cable. They seemed fake so I asked for a refund. They emailed back saying, use it for a while you’ll see it’s not fake. I took items to the Apple Store. They confirmed items were fake (charging cable does not work, AirPods are light weight and seem easy to break apart) I then emailed them, please can you process a refund. They went AWOL. I sent multiple messages but heard nothing. This is a SCAM - do not buy.
Respuesta de Trendytrades
Hi,
We apologize for the inconvenience but we have to deny this claim that these are not genuine airpods, these are seller-upgraded and refurbished.
Please note that these are replaced with aftermarket Grade A OEM Parts and we can't compare them with brand new as the quality may differ because of the refurbishment process.
If you are looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple Warranty, these brand new items start from £240.00. These are refurbished products and that's the reason why they are cheaper than the brand-new ones.
You are still covered with the seller warranty as well as eligible for a full refund but for that, we have to get the item back so that we can raise an investigation with the suppliers. We source thousands of items from different suppliers around the UK so until we get this item back we are unable to recognize the supplier or from which batch it was sold.
Regards
David
Customer Care
