Order not received - no response after several attempts to contact them
I ordered two TriggerPoint Carbon Foam Rollers from triggerpoint-uk.com on 17 August 2026 and paid £92 including delivery.
I received an email confirming that the order had been processed, but 16 days later I have still received nothing — no rollers, no dispatch confirmation and no tracking information.
I have contacted TriggerPoint UK three times to ask for an update, but have received no response whatsoever.
What is particularly concerning is that the order confirmation came from @asportservice.com , rather than an email address associated with the TriggerPoint brand, and I have since found other online reports raising concerns about this email address and non-delivery of orders.
At this stage I simply want either the goods I paid for or a full refund. The complete lack of communication after three attempts to contact the company is extremely disappointing.
I would strongly recommend that anyone considering ordering from this website does their due diligence before paying.
If the company responds to me and resolves this, I will update this review accordingly.