TrilogyGift Opiniones 

227
•
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

My order took much longer than expected and also was very poor quality when it finally arrived. I purposefully went with this company because I was ordering a sweater and it showed an up close, woven... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was skeptical at first, but I'm glad my patience prevailed. The personalization was outstanding and spot-on. I purchased a hoodie, bowling shirt and olive drab ball cap. All items arrived in a li... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered my gift almost six weeks ago and it's still not here. Customer service keeps saying that a shipping label and tracking number has been created but we can tell that the package hasn't actually... Ver más

Valorada con 5 estrellas sobre 5

Wrong color of home sweet home sign was sent to me. I ordered silver, but received white color. After sending pictures of the item, Trilogygift promptly realized their mistake offered me the correct c... Ver más

Información sobre la empresa

  1. Taller de metal

Escrito por la empresa

Personalized laser cut metal sign wall art


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

227 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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3,2

Todas las opiniones

(227)

5 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT BUY

DO NOT BUY! These scammers will send a different product than what you ordered. Then they do not respond to emails to fix the issue. Horrible company, I wish my husband had seen the REAL reviews of this company. Will definitely fight the charges.

15 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Copyright infringement

Copyright infringement, swiped all of my item photos from Etsy and selling them as their own. Thieves!
Please purchase all my items from Etsy/Just4theArtofit made by me personally.

14 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Definitely not stained glass. Customer service won’t respond.

I had ordered a stained glass suncatcher, and it is definitely not made of jewel toned glass as it says in the description. According to the descriptions, I believe I received the cheaper acrylic version. I understand mistakes happen, and in all the reviews I read about Trilogy Gift, when a customer wasn’t happy, they were asked to contact the company with a provided email, no phone number. Well I did. Twice. It’s been two weeks and they have not responded. I have however received four emails asking for a review. So here it is. Poor products that do not match the description and poor customer service.

2 de diciembre de 2024
Valorada con 1 estrellas sobre 5

WHAT A PIECE OF CRAP

WHAT A PIECE OF CRAP! Not worth the money
I waited a month to get this piece of crap. I ordered on Dec. 8th & was to receive it for Christmas as per web site. They blamed shipping.
Packaging is a disgrace. No instructions how to mount the sign. The name is soooo small
No wonder they don't list a phone number to contact them. A 40% review of 2 & 1 stars! WOW that is a lot.

7 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The jacket i ordered is very nice in…

The jacket i ordered is very nice in quality and the size is perfect. The printing is great and my grandson is beside himself. We are very pleased with the service and we will be ordering again soon. Our friends are impressed also. Thanks

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't buy from them

Orders take a long time to arrive. In fact after 3 weeks we still don't have our order and they only communicate through email. LOOK ELSE WHERE THESE GUYS ARE A JOKE!!

12 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered my husband a very important…

I ordered my husband a very important jacket for Christmas on the 1st of dec. I have emailed over and over and all I get is a tracking number that shows it's just sitting somewhere and never moves. It's Dec 23rd and nothing. Every rime I email I get an auto response email that says same thing. Never a real person. I'm sooooooo pissed this item was very important for my husband as a gift and nothing. !!!!!!!!!!!!!! Want a refund...I will be contacting BBB asap

22 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

ZERO STARS AVOID AVOID AVOID

If I could give ZERO stars I would. This has been the worst experience. Ordered a stained glass panel at the beginning of November. Here it is a week before Christmas and still haven’t received. Their customer service is atrocious. Meaning there is none. Some girl named Catherine will respond to you once every other day as long as you stay consistent asking about where your item is. But still only then is it basic CS bs. The shipping company they use CSI Logistics is even worse. It took them 13 days to ship my package from Chicago to St Louis. They would only update the shipping info after I would complain and ask why it is taking so long. Once it arrived in St Louis then it sat for 5 days while I questioned each day why it hadn’t moved yet. Then today (day 5) they finally updated it as out for delivery as of 3:30 in the afternoon. As of 9:15pm it shows delivered with pictures but the pictures do not show where it was delivered to as it was not delivered to my front door nor the mail room on my property. And they as well as Triliogy do not have a phone number so you can contact them to speak to an actual person.
I would avoid avoid avoid both of these companies.

Update: received an email this morning from Triliogy mimicking the tracking software with again only a photo of the shipping label (not where it was actually delivered to) saying it was delivered. And that if it is not at my address then I need to do the work to track it down. Check with neighbors camera and community office. Seriously? For one it was never delivered. My unit faces all incoming traffic which I sat and watched & not a single delivery vehicle came into my area at time package was supposedly dropped off. Tired and completely done with this experience. Neither of these companies care about their reputations or their customers. And since there is no way to contact them directly to speak with a representative over the phone I requested a refund through my bank as Triliogy has ignored my repeated request for a refund.

15 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trump

I ordered a Trump signed picture for my boyfriend. If i had any questions they were answered a in timely manner. I received the picture and everything was great I would highly recommend this company.

10 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

They tend to special orders and they…

They tend to special orders and they fulfill the obligation Emma has a special place on my heart she communicates with me when I send in a request or reply to whatever questions I ask and helpful time so I love her for that and she pays attention to detail so God bless her and the team that works to fulfill my trust in them and I'm very happy thank you and God bless

29 de noviembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

took awhile for it to come

took awhile for it to come. When it did it was packaged well. Thanks

12 de octubre de 2024
Logotipo de TrilogyGift

Respuesta de TrilogyGift

Hello Brian,

Thank you for your feedback! We're glad to hear that your item arrived safely and was well-packaged. We sincerely apologize for the delay in delivery, and we appreciate your patience throughout the process.

If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us, and we hope to serve you again in the future!

Best regards,
TrilogyGift

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