Defective Perfume Bottle
I purchased a bottle of fragrance from Triple Traders and when it arrived, I went to take the bottle cap off to test the fragrance and the cap would not come off of the perfume bottle. I pulled and twisted the cap, but it would not budge. After a few more twists and pulls, the top finally came off.
But, the metal ring on the top of the spray nozzle was stuck inside of the cap, which affects the security of the spray nozzle on the perfume bottle. I emailed the company to notify them of the defective bottle, including photos and they will not respond. I did not want a refund, just a bottle that was non-defective. I have bought over 10 bottles of perfume within the last 6 months from various retailers (online and brick and mortar) and have not had this sort of issue.
This company’s lack of care (whomever is in charge) and response has shown me that they have a poor business model and have no honor. The cost of the fragrance was only $60; thankfully it was not more. Did Triple Traders not want to take back an unsellable bottle of fragrance by sending me a new bottle? They would have secured a new customer in me, because I like to smell good and look good, and would have happily been a regular AND told others about their excellent customer service.
Instead, their dishonor behind their product and non-existent customer service will serve as a warning to other consumers before they give this company their money.
I will never order anything else from this company ever again and will stick to the merchants that I have been patronizing.
Buyer beware..
24 de enero de 2023
Opinión espontánea