Trustmotorcars (VAN SALES West London/Heathrow) Opiniones 

38
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I bought a Sprinter MWB from Trust Motor Cars in February, the whole process was hassle free. Very good communication. The van needed a little work done after purchasing, there was no issue through ou... Ver más

Valorada con 4 estrellas sobre 5

Their whatsapp and Gumtree platform, it just needed more attention, their response time almost made me look elsewhere if I am being honest.

Valorada con 1 estrellas sobre 5

Bought a vehicle a year ago never really noticed any defects with it until selling it and found out it is full of filler & has been repainted the full drivers side. Emailed with 0 response! Upon close... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service, needed a vehicle asap, called, delivered next day AM 200miles away, after sales service and advice brilliant. Can’t recommend enough

Información sobre la empresa

  1. Concesionario de autos

Escrito por la empresa

Welcome to Trust Motorcars (Van Sales in West London/Heathrow) Trust Motorcars: Quality Cars. Reliable Vans. Driven by Trust. Welcome to Trust Motorcars, an independent second-hand van and car dealership in Heathrow, West London. We offer a variety of vehicles, including pickup trucks, vans, and cars from leading brands such as Toyota, Ford, Isuzu, Mitsubishi, Nissan, Honda, BMW, VW, and Mercedes-Benz. As a customer-focused, privately owned garage, we take pride in providing friendly service and ensuring that all vehicles are fully inspected and serviced before sale. We also partner with the AA to offer an optional extended and comprehensive warranty on every vehicle, giving you added confidence and peace of mind. Customer satisfaction is crucial to us, and our dedicated sales team is here to help you find the right vehicle and assist you through every step of the buying process. If you can't find what you're looking for, contact us or visit us in West London, right next to London Heathrow Airport.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,9

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(38)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer service

I got a my car ready to pick up - drive 60 miles and I got red engine light coming up in the middle of the motorway - I had to call recovery etc...so very stressful. The reason why I gave 5 stars is because the next day I was able to contact the owner who offered me different options: exchange for another car - full refund - extra discount. They paid for a diagnostic and I was able to get an extra discount for this issue. I know now it is not a massive issue as the light only comes on when 80mph - overall I would have preferred a fully functioning car without discount but I can't turn a blind eye to the customer service I received. I also know one of the mechanics and I can comfortably say that my impression of them is that they are genuine people and sometimes with used cars things can go wrong; that doesn't mean they are malicious or bad people. I would chose them over other dealers that is for sure - you can't buy the human element so easily.

27 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

What a shambles

What a shambles, got a car from these guys April 23 all great then smoke bellowing out by bk tyres sun visors glued down few other things wrong so took it bk (i refused to drive it) took it bk after 26 days. Got another one, the focus needed mot so they arranged for me to take it to their given motist she passed but as I’d had trouble with these before I had my mechanic do a checkup on it and there was a clip that needed replacing that should have been a fail. I now don’t trust any dealership first and last time. Oh yeah never got log book either called Dvla my car wasn’t registered. So I’m guessing as I kicked up a stink they didn’t send it🤬

30 de mayo de 2023
Opinión espontánea
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Respuesta de Trustmotorcars (VAN SALES West London/Heathrow)

Dear Fiona, we are sorry but also surprised about your feedback.
You came here and saw the car (with its low price) in the cosmetic condition you yourself described, and yet decided to purchase it. Then two weeks later you come back and complain 'you do not like it', and you asked to choose a completely different car, which you chose it yourself, and asked your son who has mechanical knowledge to check it, then you decided to take this car. If you had any issues you still were quite welcome to contact us, which you did not. We hope you find your ideal car. We are sorry you do not trust any dealerships but we would just add, it is helpful to really have a good idea of what you like in a car first, and to set your expectation with the price you are paying. All the best.

Valorada con 1 estrellas sobre 5

absolutely rubbish company still…

absolutely rubbish company still waiting for v5 log book stupid sales assistant no idea how to deal with customers could of informed the dvla online of the car sold to new keeper but they sent by post v5 log book online is quicker if they do they job properly customers don't have to wait long time for documents to arrive once again rubbish company I recommend not to buy cars from this Trust motorcars Ltd they are dishonest.

18 de octubre de 2022
Opinión espontánea
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Respuesta de Trustmotorcars (VAN SALES West London/Heathrow)

We are disappointed to see that despite us having dealt with every concern you had with your car and rectified the issues, the result was your disrespect and multiple negative reviews on different platforms. Our sales colleague at the time of viewing had been reluctant to let you purchase the car due to your disrespect and numerous, and unending requests for further-than-agreed discount, but in the end you asked him to sell it to you, which in hindsight it was regrettable. The V5's are processed by the DVLA, and even if you phone us every day, you will not receive it faster - average time is 4 weeks as mentioned on the DVLA website. Please contact them if you have any concerns.

Valorada con 4 estrellas sobre 5

Smooth transaction with the part…

Smooth transaction with the part exchange of my car with the van I purchased but I feel there could of been improvements van I purchased. Self cancel indicators didn't work, stereo was locked out on code, had to pay to get code but did get reimburse for this. Van could of been cleaned. Otherwise all went smoothly.

20 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really pleased, would recommend

Moss was very helpful, sorted out a part exchange for me despite the car having no shortage of problems. He had a wide range of cars which were very well kept - clean and in excellent condition. I couldn't be happier with my purchase and will definitely be recommending to friends and family 👍🏻

24 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nothing but good things to say...

Nothing but good things to say about Trustmotorcars. I dealt with Moss who showed me around a number of second hand cars before helping me choose the best one. Have his number saved in my phone for future purchases!

26 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

All you want in a car-dealer

Moss at Trust Motorcars fulfilled all our expectations and alleviated any concerns.
Any slight concerns were dealt with quickly and very professionally!
Very accommodating seller even though he is very busy!

I’ve now got a great car at a price I was happy to pay

3 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very happy with VW Golf purchase

I purchased a VW golf from Moss at Trustmotorcars back in January 2021.

The car was presented in nice condition, and I was allowed a decent test drive.

Moss offered a fair part-exchange price for my old car, and was very understanding when there was a delay in handing over that car due to transfer of a private registration number.
I do not buy a car very often and Moss efficiently guided me through the process.

A mechanical problem occurred after a few months which I had repaired at a local workshop. Upon learning of this, Moss made an unsolicited and generous financial contribution to the repair.

Overall I am very happy with Trustmotorcars and would buy from Moss again.

12 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent. Friendly staff no pressure sales all in all a good experience. I'm very happy with my purchase. 5 stars all the way from me.

11 de abril de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Happy customer

I am very happy with the car I recently purchased from Trustmotorcars.
The car is in excellent condition with low mileage, and the purchase price was very reasonable. The customer service I received was also excellent. I would highly recommend this company to other motorists.

11 de abril de 2021
Opinión espontánea

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