Try Guard Opiniones 76

Respuesta de Try Guard

Actualizada el 6 oct 2025

Hi Betty,

Wat jammer om te horen dat je zo’n slechte ervaring hebt gehad. Ik begrijp volledig hoe frustrerend het moet zijn om het gevoel te hebben dat je geen reactie krijgt en dat het product niet werkt zoals je had gehoopt. Wij nemen dit soort feedback heel serieus en blijven voortdurend werken aan betere communicatie en productervaringen voor onze klanten.

Echter, ik wil je graag laten weten dat er momenteel veel namaakmerken in omloop zijn die onze naam gebruiken, zoals “Zovihome”. Wij zijn Ozzi Mozzie, en het lijkt erop dat je wellicht niet via ons officiële kanaal hebt besteld. Om dit goed te kunnen opvolgen, vraag ik je vriendelijk om je review te verplaatsen naar het juiste profiel zodat het juiste bedrijf verantwoordelijk wordt gehouden.

Wij staan altijd klaar om te helpen wanneer iemand daadwerkelijk via ons heeft besteld. Mocht je twijfelen of jouw bestelling bij ons vandaan kwam, laat het me gerust weten zodat we het kunnen controleren.

Sincerely,
JD van Ozzi Mozzie

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Hi Betty,

I’m sorry to hear that you’ve had such a disappointing experience. I completely understand how frustrating it must feel to not receive a reply and to believe the product isn’t working as expected. We take this kind of feedback very seriously and continue working to improve our communication and customer experience.

However, I’d like to let you know that there are many copycat brands currently using our name, such as “Zovihome.” We are Ozzi Mozzie, and it seems that you may not have purchased through our official channel. To ensure the correct company is held accountable, please move your review to the appropriate profile.

We’re always here to help anyone who has ordered directly from us. If you’re unsure whether your purchase was made through our official store, please let me know so we can verify it for you.

Sincerely,
JD from Ozzi Mozzie

Respuesta de Try Guard

22 sept 2025

Hi Levanah,

Ich verstehe Ihren Ärger sehr gut und danke Ihnen, dass Sie Ihre Erfahrung so ausführlich geschildert haben. Ihre Bedenken bezüglich der Geld-zurück-Garantie, der Kommunikation rund um die Rückerstattung sowie Ihre Enttäuschung über die bisherige Leistung des Geräts nehme ich sehr ernst. Auch wenn ich die bisherigen Abläufe nicht ungeschehen machen kann, hilft uns Ihr Feedback dabei, unsere Prozesse und die Klarheit in der Kommunikation zu verbessern.

Ich werde Ihren Fall persönlich übernehmen und sicherstellen, dass Sie in unserem Support mit höchster Priorität behandelt werden. Dafür benötige ich jedoch Ihre Bestellnummer. Über die Trustpilot-Funktion habe ich bereits Ihre Bestelldaten angefragt. Bitte antworten Sie so schnell wie möglich, da wir Ihren Fall nur dann auf höchster Priorität bearbeiten können, wenn wir diese Informationen haben. Wir fragen diese Daten an, weil wir auf dieser Plattform keinen vollständigen Zugriff auf Ihre Bestellinformationen haben.

Sobald wir Ihre Bestelldetails haben, stelle ich sicher, dass Ihr Anliegen mit höchster Aufmerksamkeit gelöst wird.

Sincerely,
JD from Ozzi Home

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Hi Levanah,

I hear your frustration clearly and I want to thank you for sharing your experience in such detail. I understand your concerns about the money-back guarantee, the communication around refund percentages, and your disappointment with the product’s performance so far. While I cannot change the past interactions you had, I can assure you that your feedback helps us improve both our processes and our clarity moving forward.

I will personally handle your case to ensure you are prioritized in support. However, I will need your order number in order to do this. I have already used the Trustpilot feature to request your order details. Please respond as soon as possible, since we can only escalate your case to the highest priority once we receive this information. We ask for these details because this is a different platform and we cannot see your complete order information here.

Once we have your order details, I will make sure your case is resolved with the highest level of attention.

Sincerely,
JD from Ozzi Home

Respuesta de Try Guard

5 sept 2025

Hi Suzy,

Ik begrijp je frustratie heel goed en ik wil dat je weet dat jouw zorgen serieus worden genomen. Je hebt aangegeven dat de prijs niet in verhouding voelt, dat de verpakking beschadigd is aangekomen en dat je teleurgesteld bent over de herkomst van het product. Ik kan jouw ervaring niet ongedaan maken, maar ik kan er wel voor zorgen dat jouw feedback wordt meegenomen zodat we blijven werken aan verbeteringen in hoe onze producten worden geleverd en gepresenteerd.

Ik zal er persoonlijk voor zorgen dat jij prioriteit krijgt bij de support en ik zal jouw zaak zelf behandelen. Hiervoor heb ik wel jouw bestelnummer nodig. Ik heb via de Trustpilot-functie al om jouw ordergegevens gevraagd. Reageer hier alsjeblieft zo snel mogelijk op, want we kunnen dit alleen met de hoogste prioriteit aanpakken zodra we jouw gegevens hebben. We vragen dit omdat dit platform ons niet jouw volledige gegevens of bestelgeschiedenis toont. Zodra we die informatie ontvangen, zorg ik ervoor dat jouw zaak met de hoogste prioriteit wordt afgehandeld.

Met vriendelijke groet,
JD van Mozz Guard

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Hi Suzy,

I hear your frustration clearly and I want you to know your concerns are being taken seriously. You mentioned the price point feeling unjustified, the packaging arriving dented, and your disappointment with the product’s origin. While I cannot undo your experience, I can commit to ensuring that your feedback is taken into account as we work on improving how our products are presented and delivered.

I will personally make sure you are prioritized in support and I will handle your case directly. To do this, I need your order number. I have already used the Trustpilot feature to request your order details. Please respond as soon as possible, since we can only address this at a higher priority if we receive your details. We ask for this information because this platform does not provide us with your complete details or order information. Once we have what we need, I will ensure your case is resolved with the highest priority.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

Publicada el 29 ago 2025

Hi daar,

Bedankt dat u uw ervaring zo uitgebreid hebt gedeeld. Ik begrijp uw frustratie over de verpakkingen die in slechte staat aankwamen, het probleem met het handvat, en de lastige keuze tussen de geboden oplossingen. Ook uw zorg over het retouradres en hoe dat onhandig voelt is duidelijk en wordt serieus genomen.

Ik zal uw case persoonlijk behandelen en ervoor zorgen dat u met prioriteit wordt geholpen. Hiervoor heb ik wel uw ordernummer nodig. Via de Trustpilot-functie heb ik om uw ordergegevens gevraagd. Reageer alstublieft zo snel mogelijk, omdat wij dit alleen met hogere prioriteit kunnen behandelen als wij deze informatie ontvangen. Wij vragen hierom omdat dit een ander platform is en wij hier uw volledige gegevens of bestelgegevens niet kunnen inzien. Zodra wij uw orderinformatie ontvangen, wordt uw case met de hoogste prioriteit opgelost.

Sincerely,
JD from Mozz Guard

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Hi there,

Thank you for sharing your experience in such detail. I hear your frustration about the packaging arriving in poor condition, the issue with the handle, and the difficulty in choosing between the offered solutions. I also understand your concern about the return address and how that feels inconvenient. These are valid points and I want you to know they will not be overlooked.

I will handle your case personally and I will make sure you are prioritized in support. To do this, I will need your order number. I have used the Trustpilot feature to request your order details. Please respond as soon as possible, since we can only address this at a higher priority if we receive this information. We ask for it because this is a different platform and we cannot see your complete details or order information here. Once we get your order information, your case will be resolved with the highest priority.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

21 ago 2025

Hallo Henk,

vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Ich verstehe Ihren Frust darüber, dass Sie den Mozz Guard mehrere Abende ausprobiert haben, ohne die gewünschten Ergebnisse zu sehen, sowie Ihre Bedenken bezüglich der Garantie und der Reaktion auf Ihre E-Mail-Beschwerde. Ihre Erfahrung ist wichtig, und ich möchte Ihnen versichern, dass wir die Anliegen unserer Kunden sehr ernst nehmen.

Auch wenn unterschiedliche Bedingungen manchmal die Wirkung des Produkts beeinflussen können, erkenne ich Ihre Enttäuschung an und werde sicherstellen, dass Ihr Fall persönlich bearbeitet wird. Ich habe bereits die Trustpilot-Funktion genutzt, um Ihre Bestellnummer anzufordern. Bitte antworten Sie so schnell wie möglich mit diesen Informationen. Da dies eine andere Plattform ist, können wir hier Ihre vollständigen Daten oder Bestellinformationen nicht einsehen. Sobald wir Ihre Bestellnummer haben, werde ich sicherstellen, dass Ihr Fall mit höchster Priorität bearbeitet wird.

Seien Sie versichert, dass ich persönlich dafür sorge, dass Ihre Anliegen direkt und fair behandelt werden. Vielen Dank nochmals für Ihr Feedback, das uns hilft, sowohl unsere Produktleistung als auch unseren Support kontinuierlich zu verbessern.

Mit freundlichen Grüßen
JD von Ozzi Home

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Hi Henk,

Thank you for taking the time to share your feedback. I understand your frustration with trying the Mozz Guard for several nights without seeing the results you expected, as well as your concern about the guarantee and the way your email complaint was handled. Your experience is important, and I want to assure you that we take all customer concerns seriously.

While different conditions can sometimes affect how well the product works, I fully acknowledge your disappointment and will make sure that your case is handled personally. I have already used the Trustpilot feature to request your order number. Please respond with that information as soon as possible. Since this is a different platform, we cannot see your full details or order history here. Once we receive your order number, I will ensure your case is prioritized and addressed with the highest urgency.

I want you to know that I will personally make sure your concerns are handled directly and fairly. Thank you again for sharing your feedback, as it helps us continue improving both our product performance and our support.

Sincerely,
JD from Ozzi Home

Respuesta de Try Guard

15 ago 2025

Hi Emma,

I understand you have serious concerns about your experience, and I take your feedback very seriously. You have raised points about product performance, communication channels, and trust in our service. While we work to ensure our products meet expectations and provide clear ways to reach us, your review makes it clear that there is room for us to strengthen both our communication and how we present our product’s capabilities.

I will handle your case personally, but I will need your order number to move forward. I have used the Trustpilot feature to request your order details. Please respond as soon as possible, as we can only address this at a higher priority once we receive that information. We ask for this because this platform is separate from our ordering system, so we cannot see your full details or order history here. Once we have this information, your case will be resolved at the highest priority.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

14 ago 2025

Hi Denis,

I understand your frustration when a product does not match the level of performance you were expecting. Your points about the advertising style, the feedback you have seen, and the return policy are all noted. While we aim to present our products clearly and support them with genuine customer experiences, your feedback shows that we must continue to refine how we communicate their capabilities and limitations. Regarding the return policy, I can see why you feel it creates a challenge when trying to evaluate the product properly, and this is an area I will be addressing internally for review.

I will handle your case personally and make sure you are prioritized in support. You will receive my direct email with a resolution shortly, so please check your inbox in a few minutes.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

12 ago 2025

Hi Kim,

I can see from your feedback that you were initially pleased with how the product worked, but became frustrated when it stopped functioning after a month. You also mentioned that you reached out by email and were informed that support could not assist after 30 days, and that you purchased extra cartridges you now have no use for. I take all of these points seriously, and while I cannot change your experience so far, I will ensure your concerns are given the highest attention as we continually work to improve our processes and product reliability.

I will handle your case personally and make sure you are prioritized in support. To proceed, I will need your order number. I have used the Trustpilot feature to request your order details, so please respond as soon as possible. We ask for this information because this is a different platform, so we cannot see your complete details or order information here. Once we have your order information, your case will be resolved with the highest priority.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

12 ago 2025

Bonjour,

Je comprends que votre expérience vous ait laissé particulièrement insatisfait, et je prends vos remarques au sérieux. Vous avez mentionné plusieurs points, notamment la qualité du produit, l’absence de bouton d’allumage, le délai de livraison et votre impression sur la manière dont il a été présenté en ligne. Même si je ne peux pas me prononcer sur la façon dont il a été promu sur d’autres plateformes, je peux vous assurer que vos retours sont importants pour nous, car ils nous permettent d’identifier les aspects à améliorer.

Je vais m’occuper personnellement de votre dossier et veiller à ce que vous soyez prioritaire auprès de notre support. Pour cela, j’ai besoin de votre numéro de commande. J’ai utilisé la fonction Trustpilot pour vous demander ces informations. Merci de répondre dès que possible, car nous ne pourrons traiter votre demande en priorité que si nous recevons ces détails. Nous vous les demandons car il s’agit d’une plateforme différente, et nous n’avons donc pas accès ici à vos informations complètes ou à votre commande. Une fois ces informations reçues, votre dossier sera traité avec la plus haute priorité.

Cordialement,
JD de Mozz Guard

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Hi,

I can see from your feedback that you are extremely dissatisfied with your experience, and I take your concerns seriously. You have highlighted several points, including the product quality, lack of a power button, delivery timeframe, and your impression of how it was presented online. While I cannot speak for how it was promoted on other platforms, I can assure you that feedback like yours is important to us, as it helps us identify where we need to improve.

I will handle your case personally and will make sure you are prioritized in support. However, I will need your order number to proceed. I have used the Trustpilot feature to request your order details. Please respond as soon as possible, as we can only address this at a higher priority if we receive that information. We ask for it because this is a different platform, so we cannot see your complete details or order information here. Once we receive these details, your case will be handled with the highest priority.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

11 ago 2025

Hi Betty,

I am truly sorry to hear how frustrated you feel. I understand how disappointing it must have been to receive products without the instructions you were looking for, and how it added to your frustration when you felt your emails were not being addressed the way you expected. I also see that the charging time and battery life did not meet your hopes, and that the experience overall has left you feeling misled about the company.

I have personally tried to locate your order using your email address, but unfortunately, I cannot find you anywhere in our database. This makes me believe you may have purchased from a copycat competitor instead of us directly. If that is the case, your reviews are not relevant to our page, and I kindly ask if you could remove them and post them to the correct Trustpilot page so the right business can address your concerns.

I will personally make sure that if you do purchase from us in the future, you are prioritized in support and given the clearest possible guidance on using your product. Your feedback has been noted and will be used to continue improving how we communicate and assist customers.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

7 ago 2025

Hi Therese,

I’ve read your review carefully and I truly understand your frustration. Your experience sounds incredibly stressful, especially having to deal with unexpected charges, a cancelled credit card during international travel, and now the added confusion over your return. I know how infuriating it can be when you feel like your concerns aren’t being properly addressed.

While I can’t speak to every detail just yet, I want to be clear: your concerns will not be brushed aside. I’ve taken full note of everything you’ve mentioned—extra units, unclear billing, delayed support responses, confusion around the return process from Canada, and concerns about product effectiveness. These are serious issues, and I’m committed to addressing each of them thoroughly.

That said, I also want to be fair and firm. We always aim to make our processes clear and straightforward, but your situation shows we need to do better in some areas—especially when it comes to timely and complete communication. I’ll personally make sure you are prioritized in support from here on out.

I’ve taken over your case and will be handling it myself. Please check your email inbox shortly—I’ll be reaching out with next steps and a resolution on a higher priority.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

23 jul 2025

Hi,

Thank you for sharing your experience. I completely understand how frustrating it must be to expect relief from mosquitoes only to feel like nothing has improved. Your time, money, and trust matter, and I take your feedback seriously.

While many of our customers see great results, we also know that no solution works identically in every environment. That said, we’re always working to improve how our products perform in real-world conditions. Your comments have been noted, and I’ll make sure they’re passed along to our product team for further evaluation.

To address your case properly and ensure you're supported at the highest level, I’ve personally marked your review for priority handling. I will be the one assisting you directly. However, I’ll need your order number to do this. I've used the Trustpilot feature to request your order details, and I kindly ask that you respond as soon as possible.

Please note that since Trustpilot is a separate platform, we are unable to access your full order information here. Once I have your details, I will resolve this for you with top priority.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

22 jul 2025

Bonjour François,

Merci d’avoir partagé votre retour. Je comprends parfaitement votre déception, et je prends votre remarque très au sérieux. Ce n’est certainement pas l’expérience que nous voulons offrir à nos clients, et votre insatisfaction ne passe pas inaperçue.

Pour que je puisse personnellement gérer votre dossier et vous accorder une priorité maximale, j’ai utilisé la fonctionnalité Trustpilot pour vous demander vos informations de commande. Comme cette plateforme ne nous donne pas accès à vos détails d’achat, nous avons besoin de cette confirmation pour pouvoir agir efficacement.

Dès réception de ces informations, je m’assurerai que votre situation soit traitée en priorité et de manière appropriée. Nous nous engageons à améliorer nos produits et services grâce à des retours comme le vôtre.

Cordialement,
JD de Mozz Guard

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Hi François,

Thank you for sharing your feedback. I fully understand your disappointment, and I take your concerns very seriously. This is not the experience we aim to deliver, and your dissatisfaction is something we do not take lightly.

To personally handle your case and ensure it is given the highest priority, I’ve used the Trustpilot feature to request your order details. Because this platform doesn’t give us access to your full purchase information, we need that confirmation in order to take proper action.

Once we receive those details, I’ll make sure your case is addressed promptly and thoroughly. We are committed to improving both our product and service based on feedback like yours.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

9 jul 2025

Bonjour Elody,

Merci d’avoir pris le temps de partager vos préoccupations. Je comprends parfaitement votre frustration et je tiens à vous assurer que vos remarques sont prises très au sérieux.

Vous avez soulevé plusieurs points importants: la performance de la lampe, la durée de charge, l’absence de marque sur l’emballage et la manière dont le produit est présenté dans la vidéo. Même si je ne peux pas commenter chaque point sans accéder à votre commande, je peux vous garantir que nous travaillons constamment à améliorer nos produits ainsi que leur présentation. Vos remarques seront transmises directement à nos équipes produit et marketing.

Il est également important de noter que certains clients passent par erreur commande auprès d’un autre site qui n’est pas affilié à nous. Cela pourrait expliquer pourquoi votre expérience ne correspond pas à nos standards. Pour pouvoir vérifier cela et vous aider efficacement, j’ai utilisé la fonction Trustpilot pour demander les détails de votre commande. Comme nous sommes sur une plateforme différente, nous n’avons pas accès à toutes vos informations, c’est pourquoi nous vous les demandons.

Dès que nous aurons reçu vos informations, je prendrai personnellement en charge votre dossier et je m’assurerai qu’il soit traité en priorité absolue. Merci de répondre dès que possible afin que nous puissions régler cela au mieux.

Cordialement,
JD de Mozz Guard

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Hi Elody,

Thank you for taking the time to share your concerns. I hear your frustration, and I want you to know that your feedback is being taken seriously.

You've raised multiple issues here: the performance of the lamp, the charging duration, the branding on the packaging, and how the product was represented in the video. While I can’t speak to every aspect of your individual experience without reviewing your specific order, I want to be clear that we are always working to improve our products and how they are presented. Your concerns will be forwarded directly to our product and marketing teams.

It's also important to mention that some customers have mistakenly purchased from a different store that is not affiliated with us. This could be why your experience did not align with what we stand behind. To properly look into this and assist you, I’ve used the Trustpilot feature to request your order details. Since this is a different platform, we can’t see your complete information or confirm whether the order was placed with us, which is why we’re asking.

Once we receive your details, I’ll handle your case personally and ensure it’s resolved with the highest priority. Please respond as soon as possible so we can move forward and get this addressed properly.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

7 jul 2025

Hi Jennifer,

Thank you for sharing your concerns. I can see how upsetting it must feel to come across the same or similar-looking product at a lower price elsewhere after placing your order with us. You’re clearly frustrated, and I want you to know your feedback is being taken seriously.

We are always reviewing how we present our offers and communicate value, and I appreciate you bringing this to our attention. We don’t take comparisons lightly, and while different platforms often vary in sourcing and quality, your trust is what matters most to us. If any part of the process felt misleading or unclear, that’s something we are committed to improving.

To resolve this properly, I’ll need to look into your specific order. I’ve used the Trustpilot feature to request your details. Since this is a separate platform, we’re unable to see your full order or contact information here. Please respond as soon as possible. Once I have your order number, I’ll personally make sure your case is handled with top priority by our support team.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

4 jul 2025

Hi Mandine,

Merci d’avoir pris le temps de partager votre avis. Je comprends parfaitement votre frustration face à une attente prolongée, à la réception d’un produit endommagé, et à l’impression que l’assistance n’a pas été à la hauteur. Ce genre d’expérience ne devrait jamais vous laisser ce sentiment, et je veux que vous sachiez que je prends votre situation au sérieux.

Même si je ne peux pas voir les détails de votre commande ici, votre retour met en lumière des points sur lesquels nous nous engageons à nous améliorer, notamment sur la solidité des matériaux, la qualité du service après-vente, et les délais d’expédition. Nous ne prenons pas ce type de retour à la légère.

Je vais personnellement m’occuper de votre dossier et m’assurer qu’il soit traité en priorité, mais j’ai besoin de votre numéro de commande pour cela. J’ai utilisé la fonction de Trustpilot pour vous demander ces informations. Comme il s’agit d’une plateforme différente, nous n’avons pas accès à vos données complètes ni à votre historique de commande ici.

Merci de bien vouloir répondre dès que possible. Une fois les informations reçues, je garantirai un traitement au plus haut niveau de priorité.

Sincerely,
JD from Mozz Guard

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Hi Mandine,

Thank you for taking the time to share your review. I completely understand your frustration after waiting so long, receiving a damaged item, and not feeling supported when you needed it. This is not the kind of experience anyone should walk away with, and I want you to know I’m taking your situation seriously.

While I don’t yet have access to your full order details here, your feedback points to areas we are actively working to improve, especially in product durability, after-sales support, and delivery expectations. We do not take comments like this lightly.

I will personally handle your case and make sure it is prioritized in support, but I’ll need your order number to proceed. I’ve used the Trustpilot feature to request that information. Since this is a different platform, we don’t have access to your full details or order information.

Please respond as soon as you can. Once I receive the necessary info, I’ll ensure your case is resolved with the highest level of attention.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

3 jul 2025

Hi Adam,

Thanks for sharing your feedback. I completely understand how frustrating this experience must feel, and I genuinely appreciate you taking the time to lay out every concern.

You've raised some serious points, and while I won't go into specifics just yet, I want you to know that I’m personally stepping in to handle your case. Our team is constantly working to improve packaging, support responsiveness, and overall communication. Your situation highlights areas that we’re actively reviewing to ensure others don't experience the same level of dissatisfaction.

We absolutely want to make this right for you. To do that, I’ll need your order number. I’ve used the Trustpilot feature to request your order details. Please respond to that request as soon as possible. This is a different platform, so we don’t have access to your complete customer profile or order information here.

Once we receive that information, I’ll make sure your case is prioritized at the highest level. I’ll oversee it personally to ensure you’re fully taken care of.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

2 jul 2025

Bonjour Jean-Paul,

Merci d’avoir pris le temps de partager votre avis.

Je comprends parfaitement votre mécontentement concernant le prix et les difficultés rencontrées pour annuler votre commande. Même si nous nous efforçons d’offrir une valeur qui dépasse le simple produit, je prends vos remarques très au sérieux. Si l’expérience n’a pas été à la hauteur de vos attentes, c’est un signal clair pour nous améliorer.

Concernant votre remarque sur des produits similaires trouvés à prix réduit, nous comprenons que cela puisse créer de la confusion. Même si des produits peuvent sembler identiques, notre engagement porte aussi sur la qualité du service, le suivi et la fiabilité. Cela dit, votre ressenti compte et sera pris en compte.

Pour ce qui est du manque de réponse et de votre tentative d’annulation, je vais personnellement m’occuper de votre dossier à partir de maintenant. J’ai utilisé la fonction Trustpilot pour vous demander vos informations de commande. Merci de répondre dès que possible, car nous ne pourrons traiter votre demande en priorité que si nous avons ces informations.

Nous demandons cela car Trustpilot est une plateforme externe, et nous n’avons pas accès à vos détails de commande ici. Dès que nous les recevons, je veillerai à ce que votre dossier soit traité sans délai et avec la plus haute priorité.

Cordialement,
JD de Mozz Guard

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Hi Jean-Paul,

Thank you for taking the time to share your feedback.

I completely understand your frustration regarding the pricing and the difficulties you've had trying to cancel your order. While we aim to offer unique value beyond just the product itself, I hear you loud and clear. If the overall experience didn’t meet expectations, then that’s something we must work harder on.

Your concern about finding similar products elsewhere is noted. While appearances can be similar, we do put effort into the design, service, and safety processes behind what we offer. That said, perception matters, and your experience is valid.

Regarding the difficulty you’ve faced in reaching support and canceling your order, I’ll handle your case personally from here. I’ve used the Trustpilot feature to request your order details. Please respond as soon as possible, as we can only escalate and resolve this at the highest priority once we have your information.

We ask for this because Trustpilot is a different platform, and we don’t have access to your full order details here. Once we have that, I’ll make sure your case is handled without any further delay and that you’re prioritized by our support team.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

23 jun 2025

Hi Loriann,

Thank you for taking the time to share your experience. I can see how frustrating this has been for you, and I want you to know your concerns are being taken seriously.

If the product didn’t meet your expectations, that’s not something we brush aside. While results can vary depending on environment and usage, your feedback clearly shows we need to do better when it comes to performance clarity and customer support. That’s something we’re already working to improve across the board.

I’ll personally make sure your case is handled with the highest priority. However, I’ll need your order number to proceed. I’ve used the Trustpilot feature to request your order details — please respond there as soon as possible. Because this is a separate platform, we’re unable to see your full order information unless you provide it. Once we have those details, I’ll ensure this is resolved swiftly and directly by me.

Sincerely,
JD from Mozz Guard

Respuesta de Try Guard

18 jun 2025

Salut Guy Daniel,

Merci d’avoir pris le temps de partager votre expérience. Je comprends tout à fait à quel point cela peut être préoccupant, surtout après avoir effectué un paiement et ne rien avoir reçu en retour.

Nous faisons de notre mieux pour que chaque étape soit claire et transparente, mais votre message montre qu’il y a des points sur lesquels nous devons nous améliorer. L'absence d’un message de confirmation peut évidemment semer le doute, et je prends cela très au sérieux. Même si je ne peux pas vérifier les détails exacts sans accès à votre commande, je tiens à vous assurer que je vais gérer personnellement votre dossier et vous donner la priorité au sein de notre support.

Comme nous utilisons une plateforme différente ici, nous n’avons pas accès à votre adresse e-mail ou à vos informations de commande. C’est pour cette raison que j’ai utilisé la fonction de Trustpilot pour vous demander ces détails. Merci de bien vouloir y répondre dès que possible afin que nous puissions traiter votre situation avec la plus haute priorité.

Une fois ces informations reçues, votre dossier sera traité en priorité absolue jusqu’à sa résolution. Merci d’avoir porté cela à notre attention. Soyez assuré que nous prenons vos remarques au sérieux pour continuer à nous améliorer.

Sincèrement,
JD de Mozz Guard

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Hi Guy Daniel,

Thank you for taking the time to share your experience. I completely understand how concerning this must feel, especially after placing your trust in us and seeing a charge go through without receiving a confirmation message.

While we strive to make every step of the process clear and seamless, your feedback shows us that there are areas where we clearly need to tighten up. Not receiving a confirmation email can understandably cause doubts, and I take that seriously. While I can’t confirm the specifics of what happened here without your order details, I want to reassure you that I’ll handle your case personally and ensure you are prioritized in our support team.

Because this is a different platform, we are not able to see the email address or order number associated with your purchase. That’s why I’ve used the Trustpilot feature to formally request your order details. Please respond to that request as soon as possible so we can address your situation with the highest urgency.

Once we receive your information, your case will be treated at the highest priority until resolved. I appreciate you raising this concern and assure you we are committed to improving our communication processes going forward.

Sincerely,
JD from Mozz Guard