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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What a great Find! The most professional and friendly service we have encountered during our Landrover adventures. We bought a Bundutop roof tent and Ostrichwing awning. Tuff Trek fitted the same and... Ver más

Valorada con 5 estrellas sobre 5

Arrived at Tuff Trek on our big day to have a box tent fitted to the rear canopy, a swingarm awning, and a roof rack installed on the front roof. Dara and his team could not have been more helpful—p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service throughout. Could not be happier with product and fitting. Lovely people doing a great job. Nothing was to big an ask. Our car now looks amazing. Highly recommend this company and... Ver más

Valorada con 5 estrellas sobre 5

Absolutely fab customer service & sales team help! Had a parcel waiting to come into Tuff-Trek. Emailed customer service to have a response very quickly saying it’s in. Next minute transferred over... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de repuestos para automóviles
  3. Proveedor de caravanas
  4. Tienda de accesorios para automóviles
  5. Tienda de artículos para deportes al aire libre

Escrito por la empresa

Formed in 2013 Tuff-Trek ® really are the UK's Roof Top Tent and Awning specialists. Our motto is Affordable Quality You Can Trust. With a comprehensive range from genuine canvas Soft top Style Roof Tents through to Hard Top Roof Tents and Side Awning Systems we have a solution for most vehicles. We don't just supply our own range of quality products, we also supply roof racks, canopies, drawers, accessories from Alu-Cab, ARB, BunduTec, James Baroud, Front Runner, Big Country, Tentco etc.


Información de contacto

  • UNIT M2 DIAMOND DRIVE, BN27 4EL, LOWER DICKER, Reino Unido

  • tuff-trek.com

4,9

Excelente

TrustScore: 5 sobre 5

204 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 2 estrellas sobre 5

Slightly disappointed with this…

Slightly disappointed with this purchase. Delivery was a shamble, this obviously not a negative remark about the company rather the chive of courier.
The product however was supplied with no T bolts. The product has not been tested yet as I have had to go and purchase T bolts before I can fit to my roof rack. Take this into consideration before purchasing.

9 de agosto de 2023
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Respuesta de Tuff-Trek

Thank you for your comments about the delivery service. We totally understand your frustration with the courier! With regards to T bolts - this is not something we supply as they are specific only to THULE bars/racks. We only supply standard m6/m8 fixings with our kits.

Valorada con 5 estrellas sobre 5

Tuff-Trek are an absolute pleasure.

Tuff-Trek are an absolute pleasure to deal with. Very knowledgeable and helpfull. Good communication and truck canopy was delivered on time.
Smart Cap truck hardtop is awesome quality and was easier to assemble than I was anticipating. If a tornado or hurricane ever hit South Wales I'm climbing into the Smart Cap.

10 de agosto de 2023
Opinión espontánea
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Respuesta de Tuff-Trek

Thanks for your review!

Valorada con 5 estrellas sobre 5

TT_A1 Side Awning on a Berlingo micro camper

I have a Berlingo micro camper and space is always an issue (haven't quite got the hang of packing light!). I bought an airbeam awning which attached to the side but after the first week away I knew I'd made a mistake. I camp solo so everything needs to be easy and the air beam wasn't. Ungainly and a real problem to dry out when wet I needed something that worked for me.....

Move on to the Tuff-Trek TT A1 awning... recommended by a friend, its a revelation. So simple, takes up very little space, easy to dry and pack and gives you a really decent sized space. Just wish I'd found this earlier - it would have saved a bucket full of stress. I have one side and the Angel Wing front panel and think I'll go the whole hog and get a second side panel for privacy when needed. PS: did I mention really fast delivery and great quality material!! 5* all round.

26 de julio de 2023
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Respuesta de Tuff-Trek

Thanks for your review - so glad you're happy with your new TT-A1 Awning!

Valorada con 1 estrellas sobre 5

Spoke to sales on an evening before…

Spoke to sales on an evening before they closed and the chap was more interested in speaking with some friend outside even though I wanted to spend £3.2K. Was asked to order online and did so. Then received an email asking for another £144.00 for delivery. Yet over the past 2-3 weeks I had added the canopy to a basket and it stated “free delivery”..but never pushed the button. Then to have quite an arrogant email saying pay us another £144 or you can cancel the order is really not encouraging to want you do any further business with them, and that was the same reply I had when I called them!!!!. So I’m going to bust tech and saving myself £1000.00 and actually finding some proper, civilised customer service. Teff-trek are making almost £1k per Ali-cab canopies, so having a cockup on your “website” is your error and not the customers and then asking them to cough up another £144 isn’t good service. I run my own shop and Postoffice and know if I cockup, it’s not the customer who has to pay for my mistake!! Go somewhere else and save a grand or more, you’ll appreciate the service.

23 de julio de 2023
Valorada con 5 estrellas sobre 5

Storm cover …

Not quite knowing what to order the information I was given by your team was great ..

23 de julio de 2023
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Respuesta de Tuff-Trek

Glad we could assist!

Valorada con 5 estrellas sobre 5

Great customer service as always

Great customer service as always, prompt replies and fast deivery. Always willing to help

20 de julio de 2023
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Respuesta de Tuff-Trek

Thanks for your review, glad to hear our team are giving you good service

Valorada con 5 estrellas sobre 5

100% customer service

I ordered 2 side walls for my awning back in April, didn't actually use them until June. When i opened the bag there was only 1 side wall. Phoned Tuff Trek when i got home and the second side wall was at my door next day. Best customer service i've ever experienced

12 de junio de 2023
Opinión espontánea
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Respuesta de Tuff-Trek

Glad to hear we could get everything sorted for you quickly!

Valorada con 5 estrellas sobre 5

Great quality products

Great quality products, dispatched quickly. Had to contact them about compatibility and they replied straight away with good advice.

15 de junio de 2023

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