Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Am 8.12. bestellt, am 9.12. storniert. Da hieß es, die Bestellung sei unterwegs. Am 13.12. bekomme ich eine Nachricht mit einer Trackingnummer, die nicht funktioniert. Dann die Benachrichtigung,... Ver más

Valorada con 1 estrellas sobre 5

Legit a Scam, no way to contact them their emails are a dud bounced back, the phone number for Carol is so silly she never answers. the address of where it comes from is different each time. it took s... Ver más

Valorada con 1 estrellas sobre 5

An absolute scam. I ordered a jug, money was taken. A month later, no shipping details, order still says “awaiting fulfilment” I’ve sent numerous emails, I got a response on my third attempt to say “... Ver más

Valorada con 5 estrellas sobre 5

Ok so this company had a vase i really wanted but needed in time for a birthday on Saturday (so 4 days away) I couldn’t find an express shipping option just free standard shipping so write a note aski... Ver más

Información sobre la empresa


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

22 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,3

Todas las opiniones

(22)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

sonderbares Geschäftsgebaren

Am 8.12. bestellt, am 9.12. storniert.
Da hieß es, die Bestellung sei unterwegs.
Am 13.12. bekomme ich eine Nachricht mit einer Trackingnummer, die nicht funktioniert. Dann die Benachrichtigung, das Paket sei in einem Paketshop abgegeben worden. Dieser Shop ist laut Google 10 km entfernt.
Also, Danke. Paketshop sollte eine Option sein, kein Muss. Ohne Auto käme ich da gar nicht hin.

13 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Legit a Scam

Legit a Scam, no way to contact them their emails are a dud bounced back, the phone number for Carol is so silly she never answers. the address of where it comes from is different each time. it took so long for them to ship and i swear their stuff is from temu. Make it better and make it make sense for your customers.

27 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t buy from them

Don’t buy from them. It took 2 months for me to get my order when it was supposed to take a week. It was going to be a birthday present…

I tried contacting them on the website, email, Facebook and instagram but they don’t reply. I want a refund.

SCAM COMPANY!

26 de enero de 2025
Valorada con 1 estrellas sobre 5

An absolute scam.

An absolute scam.
I ordered a jug, money was taken. A month later, no shipping details, order still says “awaiting fulfilment” I’ve sent numerous emails, I got a response on my third attempt to say “sorry, it was shipped 2 days ago” 2 weeks later, nothing. Sent 5 more emails and enquiries through customer service. Radio silence.

27 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered the Lollipop Glasses

Ordered the Lollipop Glasses, took over a month to receive (didn't even get given a tracking number). Half arrived broken, emailed about replacements. No responses. Follow up email, received an apology and that new glasses will be sent out. Still nothing. Followed up a month later for just a refund because not getting them to then have a apology sent to me.
It has been 5 months and all I have is broken glasses, no replacements, no refund, nothing

1 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exquisitely beautiful.

The tumbler I ordered is beautiful. My two companions who were here when I opened the parcel are jealous. Just what I was looking for. A treat to drink from such a lovely tumbler.

10 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible customer service - I thought this was a fake site!

I've ordered a product March 11 and received a confirmation email, but there was no follow up to the email about shipping. I emailed customer service twice, reached out through Instagram. Finally got a reply to say my product is being made, but once again, still no idea when I'm getting my order. It's been a month. This is the kind of site that has beautiful imagery and sucks you in with anesthetics, but there's not a lot of substance to it.

11 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lilac Bulle mug is beautiful!

I love the lilac Bulle mug I bought. It’s very good quality, a good size and looks so cute! I have it on my desk at work and get so many compliments.

24 de noviembre de 2023
Valorada con 2 estrellas sobre 5

Poor quality

Very fine, thin, don't seem good quality at all very disappointed!

13 de octubre de 2023
Logotipo de tutuhome.shop

Respuesta de tutuhome.shop

Hi Cal,

Thank you for your purchase and support! I understand your concerns, and I appreciate you sharing your feedback.

Our glass products come in various thicknesses, depending on the design. Many of our items are hand-blown using high borosilicate glass, where thickness is not a direct indicator of quality; it's more about the crafting process. Borosilicate glass, also known as heat-resistant glass, is less prone to cracking due to extreme temperature changes compared to regular glass.

If you prefer thicker glass, our crystal series might be more to your liking, as they tend to have a thicker build. Ultimately, it boils down to both material and design preferences.

I hope this clarifies things for you. If you have any further questions or concerns, feel free to reach out. We value your feedback and are here to assist in any way we can. If we happen to send you a faulty product, please contact us at studio@tutuhome.shop, we are more than happy to send you a replacement!

Best regards,
Carol

Valorada con 5 estrellas sobre 5

Products always arrive and the store…

Products always arrive and the store got in touch to make sure that the courier company had left a card for pickup. Replied to emails. Very good.

28 de septiembre de 2023
Logotipo de tutuhome.shop

Respuesta de tutuhome.shop

Thanks for your kind words Melanie <3
Carol

Valorada con 5 estrellas sobre 5

Beautifullly crafted

Beautifullly crafted. I bought these wine glasses with the pink & blue hearts for an engagement gift. Big hit. Super unique and great quality.

29 de julio de 2023
Logotipo de tutuhome.shop

Respuesta de tutuhome.shop

Thank you so much!
We love them too and thank you for your support <3

Valorada con 5 estrellas sobre 5

Over the moon with my latest purchase from tutu!! Thankyou!!

Ok so this company had a vase i really wanted but needed in time for a birthday on Saturday (so 4 days away) I couldn’t find an express shipping option just free standard shipping so write a note asking if they would try deliver it by Saturday not thinking they would read it. Well to my surprise I got a personalized email from them the next day saying they would get it to me by Saturday and they saw my note. My beautiful vase arrived on the Thursday beautifully packaged and they even sent it express post. Honestly little things like this make me really appreciate a small business like this going out of their way to help someone. I will be shopping with them religiously from now on- I can’t thank them enough!!!

31 de agosto de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Cute umbrella

Cute umbrella, arrived in perfect condition. Delivery was very slow (but this is almost certainly an issue at this end - French post is really unpredictable)

16 de mayo de 2023

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más