Twiddy & Company Opiniones 

I have been vacationing on the Outer Banks for 33 years and have used just about every realty company there. Twiddy has far exceeded my expectations and is definitely the best. They answered any questions I had within a day, and usually in a few hours. They made the entire process easy and their team did a great job cleaning our rental house. A++ all the way.

Awful for homeowners. They charge so many fees and will not work with you on reducing those. It’s better to go with another rental company that cares about retaining their homeowners and not only about profit.

We have been using Twiddy several times when vacationing in OBX. When traveling a long distance, you look forward to all the amenities you paid for. We had a bad experience last rental, but thought we would try again. This time at Canterbury whale will definitely be the last rental with Twiddy. No hot tub , broken for a while and never told us. The grill was disgusting and not usable. Ants were so bad in the kitchen, food we brought had to be thrown out. When we called about the issues, we were told there not a pest control company and I was to buy something and they would reimburse us. I was told the grill would be cleaned, no one ever showed. The downstairs refrigerator/ freezer had mold in it. The vents and fans have dust buildup on them that has been there for a very long time. The dining room table looked like something that was put out for the trash. Loose steps that felt like the carpet was holding them on. Loose deck boards and blown out lights. The landscapeing is terrible along with the pool furniture. All they care about is getting your money. We are always responsible to get what they claim should be there. Save your money and find a better company. Twiddy will only make excuses !!

Twiddy is such an amazing company to work with. We have rented from them for years and would not trust anyone else with our vacation. The booking process is easy. They are easy to deal with and any maintenance request we had was quickly resolved. I highly recommend Twiddy!

Very prompt to fix anything we contacted them about. Communication was excellent and friendly.

We rented Net Results in Corolla through Twiddy for two weeks at a cost of approximately $32,000. We will return to the Outer Banks, but we will not rent through Twiddy again.

The home was materially below the condition we expected from the listing, Twiddy’s recommendation, and a roughly $16,000-per-week price point. The issues were pervasive: deferred exterior maintenance, corrosion, peeling paint, deteriorated windows and decking, broken/rusted amenities, stained furnishings, poorly maintained kitchen equipment, odors, and several immediate maintenance and safety issues on arrival.

Twiddy addressed some individual items after we complained, but never addressed the fundamental problem: they had marketed and recommended a premium property whose actual condition fell far short of the product we believed we were renting.

We asked to relocate for the second week. The owner refused to release us, and Twiddy would not fund a replacement. Twiddy even encouraged us to locate and contact the homeowner directly ourselves. During the stay we were also told Twiddy would seek additional compensation from the owner, but nothing additional ever materialized.

After the trip, Twiddy offered $1,000, but only if we signed a sweeping release, kept the dispute confidential, and removed our public posts. I declined.

My issue is not simply that one homeowner failed to maintain one house. Twiddy chose to market it, recommend it, and rent it at a premium rate. When the condition problem became obvious, Twiddy did not stand behind the product in a meaningful way.

We’ll return to the OBX. We’ll use a different rental company

Twiddy was great to work with even when I called with questions before I rented. They were extremely helpful when I stopped on the day to pick up the house keys. We love the welcome bag with starter paper towels and dish soap and toilet paper. The booking process was easy to set up but just know if a price is showing you have 24 hours to put half down. Better to reserve before pricing shows than it just a $50 hold.

Twiddy is a wonderful management company that we have been using for about 25 years. They have always been receptive when dealing with them via, chat, phone or email. They are very pleasant to deal with at check-in and during your stay. If a house ever has a problem or issue whether it is the toaster broke, or the coffee maker doesn't make coffee anymore, a lock breaks, a faucet leaks, or you notice too many bugs in the house, they are extremely efficient in clarifying the problem. I have 0 "zero" complaints about Twiddy and look forward to another 25 years of satisfaction with them.

Twiddy was very easy to deal with. Instructions were very accurate and easy to follow. We had several small issues upon check-in. It was a holiday weekend and they came out on the holiday to ensure we were happy. Everybody was so nice and friendly. I would definitely use them and recommend them in the future.

We have been using Twiddy for the last ten years. They have a great selection of homes. The staff is always very friendly and helpful. We feel confident using their service.

Twiddy was excellent to work with and I very much appreciated being able to communicate via text. They were very responsive to all of my questions and believe me I ask plenty of questions. They answered promptly and never sounding annoyed. I would absolutely work with them again.

Twiddy is an excellent rental agency. We have been using them for 11 years and have never had an issue. They are helpful and responsive if needed! Communication via text is super convenient and efficient.

We stayed at Surf Station in Corolla through Twiddy Rental Company this June, and it was by far the worst vacation rental experience we've had.

When we arrived, the house was in an unacceptable condition. Around the pool we found fishing hooks, broken glass, old Band-Aids, and trash left behind from previous guests. Inside, there were large clumps of hair on the floors and in the bathrooms, the outdoor furniture was covered in sticky food residue and dirt, and the dishwasher was still full. Instead of enjoying the first evening of our vacation, we spent it cleaning the house ourselves.

We immediately contacted Twiddy, hoping they would make the situation right. Instead, the staff was rude and unhelpful. The person they sent to address our concerns stayed for only about five minutes, hosed off the outdoor tables, and started to leave. When my mom asked why he was leaving when so many issues remained unresolved, he yelled at her. That level of customer service was shocking and completely unprofessional.

Things only got worse during the week. We had paid more than $600 to have the pool and hot tub heated before our arrival. Without any notice, maintenance came several days into our stay to service the pool and hot tub. They told us they had to shock the water and that we would not be able to use either for the next 24 hours. If the pool needed to be shocked during our stay, it raises serious questions about whether it had been properly serviced before we arrived, despite paying to have it heated and ready for use.

To make matters worse, the checkout instructions directed guests to fold the blankets and return them to the closets. That left us wondering whether blankets are actually washed between guests, which was concerning given the overall cleanliness of the home.

After our trip, we spent months trying to reach someone to discuss these issues. Most of our calls went unanswered, and when we did reach someone, they were not helpful. Today, after months of trying to resolve this, we were offered a refund of just $275. That amount doesn't even cover what we paid to have the pool and hot tub heated, let alone compensate for the condition of the house, the lost use of the amenities, or the poor treatment we received.

I've worked in real estate and property management for more than 10 years, and I would never have handled a guest experience this way. Mistakes can happen, but how a company responds is what matters. In our case, Twiddy consistently failed to address the problems or provide meaningful customer service.

For the owners of Surf Station, I would strongly encourage you to consider a different property management company. For anyone planning a vacation in the Outer Banks, I would recommend looking elsewhere rather than booking through Twiddy. Unfortunately, our experience left us feeling that our concerns were never taken seriously, and we won't be renting through them again.

If I could give them 0 stars I would. Do not make the mistake we made and spend thousands to book with this terrible company.

From May 30th to June 6th my family and I stayed at Surf Station in the Outer Banks on vacation. We spent 10,862.18 for the week. The house was not cleaned before we got there. It was disgusting. Broken glass on the floor, old band aids, pee on the toilets, hair in the showers, animal/people hair all over the ground, dirt and sand everywhere, sticky counter tops, outside furniture was filthy, some beds made, dishwasher was full, and fish hooks on the ground. We tried to call and have someone come clean up because it was definitely missed. We got a rude employee who said everything was clean. We were concerned about pool and hot tub and were told they were serviced before we got there. He hosed down the outdoor furniture, yelled at my mother in law, and left. We spent our first whole day cleaning the house so we could live there for the week. The vacuum was so filled with dirty hair that it didn’t spin so it didn’t even work. Then on Wednesday night my mom went into the hot tub and ended up with a hot tub rash all over her body ruining the rest of her and my dad’s trip. On Thursday thepool guy showed up at lunch and serviced the pool and the hot tub. They were crystal clear after and we were unable to use that day because of the chemicals. We were not told her was coming and lucky someone was there so we didn’t put the children and babies with us in the pool when it was unsafe. We swam in a dirty pool and dirty hot tub until Thursday night/ friday when check out was on Saturday. We paid extra to heat the pool as well. Our check out instructions were to put the dirty blankets we used all week in the closet folded up for next guest. That means we also used dirty bedding all week. Also, I wonder if the upper deck is up to code. The railing was so low the kids and babies could have easily climbed over it, so we did not allow them on the deck. This is unacceptable.

I called to complain and talk to manager. No one ever called back and it’s been over a month. They just don’t care.

I then made a formal complaint with the BBB, and they refused to respond to them and me.

This was our 10th yr vacationing in OBX and we have used Twiddy for all of those stays except maybe 3 visits.
Twiddy's customer service for booking and resolution to issues should any arise during our stay has been outstanding year after year.

Twiddy is so helpful, accommodating and responsive. We have been renting with them for years and have had nothing other than great experiences.

Spent a week with family in Duck, NC at a Twiddy property. 2 weeks prior to our stay I began to receive emails from the company providing insight into the nearby area, the community itself, helpful tips and finally check in and check out instructions. Our experience was wonderful and we will always use Twiddy for our NC beach rentals!

The employees at Twiddy are extremely helpful and efficient... and friendly! They deal with problems promptly.

Twiddy was highly responsive and polite during our stay. The house was beautiful and well kept. We have no complaints.

Having rented through Twiddy numerous times over the years, we have generally had positive experiences. Unfortunately, our most recent stay at Evening Sunsets was our most disappointing.

To be fair, the home's sound-side views and location in Duck were fantastic and would have made this one of our favorite rentals. However, the air conditioning serving the entire upper level—including the kitchen, dining area, living room, and primary bedroom—was not functioning for the entire week. The upstairs was already 86 degrees when we arrived, reached the 90s during the late afternoons, and remained above 80 degrees most nights.

Twiddy sent maintenance personnel, who were understanding and did what they could, but the issue could not be resolved during our stay. Given that the home had been cleaned and prepared before our arrival, it was surprising that such a significant problem was not identified beforehand.

Twiddy ultimately provided partial compensation, but we did not feel it adequately reflected the loss of use of a substantial portion of the home for the entire week. While mechanical failures can happen in any rental property, what ultimately disappointed us was the resolution rather than the failure itself. We appreciate the efforts of the maintenance personnel and Twiddy staff, but this experience has caused us to reconsider future bookings.