Ordered the England 1980 (Kevin Keegan) White shirt from here with half a mind that it would be crap and have been pleasantly surprised. The quality is very good and detail looks great (I had th... Ver más
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Consulta las opiniones de los clientes
Really good service and customer care. I ordered from the UK so obviously a bit of a wait for arrival. When the products arrived they had sleeve badges on them that weren’t advertised. I queried... Ver más
Ordered a jacket on 23rd of Feb and still not delivered or even in the country of delivery, i am beginning to think it will never arrive. I read some negative review prior to ordered but gave the bene... Ver más
Ordered 2 shirts .. ordered xxl but they are more like medium .. Opened dispute with PayPal and U8 do not provide an address for returning items .... Worst I've dealt with. Also I am contacting the r... Ver más
Información sobre la empresa
Escrito por la empresa
We are the supplier of wholesale football shirts.
Información de contacto
274 Benhiam Street, 4116, Calamvale, Australia
- +61421119669
- info@u8retro.com
- u8retro.com
Poor customer service
Ordered 4 Jerseys that cost me over £120 and they came in just over a week, 3 of the jerseys are really nice but 1 jersey was missing the Adidas logo and quality is not great. I have tried emailing them 3 times now over the past week asking if they can replace this Jersey with one that they are advertising on their site and had absolutely no response whatsoever from them which is very disappointing and don't think this is good customer service! Depending on their response if I ever get one I would advise against using this company sadly.
19 de septiembre de 2023
Opinión espontánea
Respuesta de U8 RETRO
Dear Daniel,
We would like to extend our sincere apologies for the inconvenience you experienced with your recent jersey order. We truly value your feedback, and I apologize if there was any delay in our response to your previous emails.
After carefully reviewing your concerns and the photo you provided, we have identified the issue with the missing Adidas logo on one of the jerseys, as well as the perceived quality issue. This is certainly not the level of service and product quality that we aim to provide, and we are committed to rectifying this situation promptly.
To address these concerns, we have taken the following steps:
We have arranged for a replacement jersey to be sent to you. The replacement jersey has been double-checked to ensure it includes the Adidas logo and meets our quality standards.
You can track the delivery of your replacement jersey using the following tracking link: https://www.aftership.com/track/ydh-express/HZZADA0049933134
We understand the frustration you may have experienced due to the delay in our response, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we are actively working to improve our customer service response times to prevent such delays in the future.
Once again, we apologize for any disappointment you have experienced, and we appreciate your patience and understanding. If you have any further questions or require assistance, please do not hesitate to contact us. We are here to ensure your complete satisfaction with your purchase.
Thank you for choosing our service, and we look forward to serving you better in the future.
Warm regards,
U8RETRO
Surprised by the poor reviews here
Surprised by the poor reviews here. Ordered a shirt that came within the 14 days it suggested it would and the size was perfect. Will be using again
1 de septiembre de 2023
Opinión espontánea
Respuesta de U8 RETRO
We sincerely appreciate your positive feedback and are delighted to hear about your positive shopping experience with us. It's heartwarming to know that you received your shirt within the estimated delivery time and that the size was a perfect fit.
We value your input and strive to continuously improve our services.
Thank you for choosing us, and we can't wait to welcome you back for your future shopping needs!
Best regards,
U8RETRO
No reply for missing item -Manchester United re
I ordered a Manchester United retro shirt in March. It was dispatched on 6/4/2023. Then returned to sender on 27/4/2023.
I’ve sent several emails asking about its whereabouts and had no response.
27 de abril de 2023
Opinión espontánea
Respuesta de U8 RETRO
I hope this message finds you well. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order of the Manchester United retro shirt. Your satisfaction is of utmost importance to us, and we deeply regret any shortcomings in your shopping experience.
Upon investigating your order history, we discovered that the initial delivery issue was due to an incomplete or incorrect address provided when you placed your order in March. This led to the package being returned to us on 27/4/2023. We understand that this situation was not ideal, and we want to assure you that we take full responsibility for any inconvenience you may have faced.
We covered the cost of the return shipment and immediately reprocessed and reshipped a new Manchester United retro shirt to you. （AUST POST R444920023816226006120901)
We understand that communication has been an issue, and we sincerely apologize for the lack of response to your emails. This is not the level of customer service we aim to provide, and we will be reviewing our communication channels to ensure this doesn't happen in the future.
We want to emphasize that our goal is to meet your expectations and provide a seamless shopping experience. We regret that we fell short in this instance and genuinely appreciate your patience throughout this process.
We would like to kindly request that you reconsider your negative review, taking into account the steps we've taken to resolve the issue. Your satisfaction remains our priority, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Best regards,
U8RETRO
Terrible quality - don’t do it!!
Terrible quality. Size guide is completely wrong, printing is grainy and dull. These are NOT repro, but rather cheap, poor quality imitations. Do yourself a favour and do not buy!
11 de diciembre de 2022
Opinión espontánea
Respuesta de U8 RETRO
Dear customer, Sorry for this product didn’t reach your professional standard. Just like we discussed before, we would like to fully refund your order when we receive your returns or we can supply a free jersey for our apologise. Hope you well, Peace and Love.
Really good service and customer care.
Really good service and customer care.
I ordered from the UK so obviously a bit of a wait for arrival. When the products arrived they had sleeve badges on them that weren’t advertised. I queried this with the web chat and they got straight back to me and sent an immediate replacement as well as a couple extra gifts that I wasn’t expecting. Honestly fantastic customer service.
If ordering from the UK, definitely check the sizes and they’re probably not the same as you’re expecting. Large is probably a UK medium but, other than that, there’s no issue. Very happy with the products and would recommend.
26 de mayo de 2021
Opinión espontánea
100% will be a return customer.
Outstanding service and communication, quick delivery and most importantly a great product.
Would not hesitate to recommend.
27 de febrero de 2021
Opinión espontánea
Fantastic company to deal with, great value for money
Really have had nothing but great experiences dealing with this company and George.
Great value for money and quick deliveries
Can’t recommend them enough
5 de febrero de 2021
Opinión espontánea
Respuesta de U8 RETRO
Thanks mate
very great quality
very great quality, good price and very efficient
14 de enero de 2021
Opinión espontánea
Respuesta de U8 RETRO
Thank you
Absolutely good quality shirts
Absolutely good quality shirts, my son loves it, really good material feel. The customer service response is surprisingly quick, and patient to answer all sorts of questions. Definitely 5 stars ！
12 de enero de 2021
Opinión espontánea
Respuesta de U8 RETRO
Thank you
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