Uggdirect Opiniones 

154
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Product was great - as expected. Price was very good. Packaging perfectly adequate. Delivery time was longer than expected but if I did have a moan if would be lack of communication. A few more progre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The product lived up to its long-term reputation for comfort and warmth. Has it got a bit overpriced...honestly yes, but that can be somewhat mitigated by the quality when compared with imported goods... Ver más

Valorada con 5 estrellas sobre 5

Really pleased with my 3 pairs ordered for Christmas presents. 2 pairs of slippers and mini ultra boots. Sizing is slightly out and I would recommend ordering size up but great quality and everyone pl... Ver más

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4,4

Excelente

TrustScore: 4.5 sobre 5

154 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(154)

51 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

My first order in December of long 3…

My first order in December of long 3 buttons grey uggs arrived as described with Ugg on the buttons and back. I then ordered a black Lower 2 button pair as I was very pleased with my first order. These look the same but say Everau on them on the buttons and back despite being advertised as Uggs! Having read these reviews I feel I have been Conned.

2 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is the worst online company i have…

This is the worst online company i have ever dealt with, i purchased a pair of shoes which were too small i sent them back and never received a refund nor was i able to get through to anyone to rectify this , over $100 down the drain.

5 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really pleased with my 3 pairs ordered…

Really pleased with my 3 pairs ordered for Christmas presents. 2 pairs of slippers and mini ultra boots. Sizing is slightly out and I would recommend ordering size up but great quality and everyone pleased. Will definitely be ordering again from this site.

11 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please do not buy from this company

Please do not buy from this company.
Bought slippers for $90 they were supposed to be a size 9 ladies but they were huge, asked for exchange, sent mine back straight away,
(checked with post office and Buisness received them within a couple of days) a month later I still had not received any exchange voucher or refund, long story short, after many unanswered emails, a phone call to them that was a recorded msg telling me to try emailing, which I had done multiple times with no answer, so frustrating, a month and a half later I opened a case with PayPal and a week later paypal refunded my money. Absolutely appalling company and non existent customer service. I never leave bad reviews but this company deserves it.

12 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Zero star

Zero star if there was one
DO NOT BUY AS THERE PRODUCT A FAKE !!!¡!
Fake UGG slippers shipped from Austrialia not UK it will cost £55 pounds to send back to receive a refund.

16 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great order experience & product

Ordered my mother-in-law her Christmas present from here, I live in Scotland, UK so I was expecting a higher delivery charge, I paid £21 delivery then I read the reviews and I was very on edge I kept emailing asking for a delivery date as I assumed I was not going to receive my order or that something would be wrong with them once they arrived, the slippers I received are true to size. I ordered a uk size 5 and that is what I received. They look exactly how they did in the pictures, delivery time was around 2 weeks maybe just under, I have the ‘shop’ app so they kept me up to date on my order progress. I cannot fault this company, I got what I ordered and I have no complaints. Thank you! 😊

10 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a pair of uggs from here was a…

Ordered a pair of uggs from here was a little sceptical after I ordered them then read the reviews. I have to say from ordering to shipment to receiving it has been a smooth process and was kept up to date each step of the the way. Would definitely use this company again

22 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ugg Australian Shepherd

Nice uggs. Came one day earlier than expected. Real sheepskin. Good price, design and color. Will buy more if my daughter finds something that she likes.

19 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

CUSTOM CHARGES

Beware if ordering from UK, parcel subject to custom charges. 96 pounds to pay to get my parcel ! Customs Duty, Import VAT and Clearance Fee 🤬 Not the bargain I thought

19 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Confirmed they have given me a fake…

Confirmed they have given me a fake tracking number. I have had to open a case with PayPal. Have not sent anything to my name and addresss. Disgusting scam company. Do not purchase. I’m 39 weeks pregnant and ordered these so I could wear them to the hospital. Should be absolutely ashamed.

15 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Complete liars

I ordered a pair of Ugg slippers. I live in NZ and paid express shipping. Express shipping from Australia takes 2-3 days.

I got a tracking email from them in Danish! I sent an email complaining about that and asking about the delay. They said delivery can take between 3-13 business days presumably if they have to go to Europe.

On 27 June an email saying my order is on its way. I again complain about time.
I see now that the item has arrived at NZPost in Auckland that it was not picked up until 8 July! These people TELL LIES!! It sat with them for 9 DAYS!! Even after telling me it was “on its way”.

Will never buy from these people again. THEY TELL LIES ABOUT DESPATCH AND CHARGE YOU EXPRESS SHIPPING!!!

8 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute SCAM of a company

Do not order from this company unless you want to waste your money. My order has not been received after 3 weeks despite the delivery agent saying they haven't lost it. Ugg Direct refuse to answer 3 of my emails requesting a refund. I am reporting them to NSW Fair Trading as they are ripping people off and not providing even the most basic level of service. They are an absolute disgrace.

6 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Diabolical after sales service

I ordered the Burleigh UGG Ankle Slipper and received the UGG Scuff Slippers that are nearly £30 cheaper I contacted them on 2nd February to notify them of their mistake but they still have not resolved the issue nearly a month later

2 de febrero de 2024
Opinión espontánea

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