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GetScanned Opiniones 

361
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Quick to get an appointment, reasonable in price. Good comms from the customer experience team, Yatharth, the agent I interacted with was was professional and prompt! Only thing that could have been m... Ver más

Valorada con 5 estrellas sobre 5

I needed an ultrasound scan for my shoulder but was given a 18 - 26 week lead-time through the NHS and so decided to book a private one through GetScanned. The booking process on their website was qu... Ver más

Valorada con 5 estrellas sobre 5

Appointment on Tuesday afternoon results first thing weds morning! Excellent. Only quibble was when I booked it was for a Saturday but after screening I was told we only do scans on Tuesdays and Thurs... Ver más

Valorada con 5 estrellas sobre 5

was a quick process and made everything less of a hassle to get scans i genuinely needed, rather than going through ages of trials and tribulations when trying other methods

Información sobre la empresa

  1. Centro médico de diagnóstico por imágenes
  2. Centro de Imagen por Resonancia Magnética (IRM)
  3. Mercado online

Escrito por la empresa

GetScanned is a booking platform for private medical scans in the UK. We arrange MRI, Full-Body MRI, CT, ultrasound and X-ray scans at over 200 CQC-registered scanning centres, with appointments usually available within a few days. Private scans need a referral, and most people don't have one. That's the part we handle. Every booking includes a GP consultation, where a doctor reviews your symptoms, confirms which scan is right for you, and issues the referral the scanning centre needs. If you already have a referral from your own GP or a consultant, you can use that instead. Our team coordinates the rest. We confirm your appointment with the centre, explain how to prepare and what to bring, and stay contactable throughout. Your images are read and reported by a consultant radiologist, and your report is typically returned within 3 working days. If you'd like to talk your results through with a doctor afterwards, we can arrange a follow-up GP consultation. One price covers your consultation, referral, scan and report, with nothing added afterwards. Prices vary by scan type, body part and location, and are shown before you book alongside appointment availability. If you find the same scan cheaper at the same clinic, advertised publicly, we'll match the lower price. Scans available through our network cover areas including the head and brain, spine, knees, shoulders, hips, abdomen and pelvis. We work with individual patients, clinicians, medical reporting organisations and rehabilitation providers - anyone who needs diagnostic imaging arranged quickly and without a wait. Search by location at uk.getscanned.me to see the centres nearest you, live prices, and the earliest available appointments.

Price Match Guarantee

We won't be beaten on price

Found the same scan cheaper at the same clinic? Send us proof, and we'll match the lower price.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

361 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(361)

249 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service! Very efficient and clear throughout. Results were even available same day!

7 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Booked an appointment and paid upfront…

Booked an appointment and paid upfront to be told by the Hospital there wasnt ever any appointments available at that time.

6 de julio de 2026
Opinión espontánea
Logotipo de GetScanned

Respuesta de GetScanned

Dear Sarah,

Thank you for taking the time to share your feedback.

We're sorry that we were unable to arrange an urgent appointment for you. Appointment availability at some of our scan centres is subject to their capacity and internal scheduling protocols. We understand how important timely access to a scan can be, and we're sorry that we weren't able to meet your expectations on this occasion.

As soon as we received your email confirming that you did not wish to wait for the next available appointment, we processed a full refund on the same day.

We appreciate your feedback, as it helps us improve the service we provide.

Kind regards,
The GetScanned Team

Valorada con 1 estrellas sobre 5

Non-responsive

I contacted GetScanned by WhatsApp after completing a web form for an appointment. I wanted reassurance that they could deal with my NHS GP referral before giving my card details. No reply til I nudged them 3 days later, and having provided all the details all over again, I’ve still heard nothing 36 hours later. I shan’t be using this company.

6 de julio de 2026
Opinión espontánea
Logotipo de GetScanned

Respuesta de GetScanned

Dear Nina,

Thank you for taking the time to share your feedback.

We can see that we received your enquiry, and our team sent an acknowledgement within our standard response timeframe.

We also made further attempts to get in touch with you. However, we understand that this may not have met your expectations or specific requirements, and we apologize for any inconvenience this caused.

Kind regards,
The GetScanned Team

Valorada con 5 estrellas sobre 5

Excellent service all the way

Excellent service all the way, I would highly recommend get scanned and I would definitely be using them again! I was contacted by Richa via WhatsApp and email and the communication was excellent any time of the day.

28 de junio de 2026
Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, friendly service. Detailed report with quick respond time and good customer service. Would recommend.

25 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t go with this company I’ve paid…

Don’t go with this company I’ve paid £560 for a head and neck scan over two weeks ago and they have tried to palm me off with an increased cost of £200 and I can not get hold of anyone by text or email. I’m having now to claim my money back via my credit card. Their customer service is dreadful not contact now for over a week I’ve just been left wondering ☹️

3 de julio de 2026
Opinión espontánea
Logotipo de GetScanned

Respuesta de GetScanned

Dear Dave,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the disruption this caused.

Your original appointment was cancelled at short notice due to a technical fault with the scanner at the centre. Our team offered two alternative sites where the scan could be rebooked, though we understand these did not suit your needs. We'd also like to note that pricing can vary slightly between sites, which we appreciate may have been a factor in your decision.

As requested, a full refund was processed.

We understand the inconvenience this situation caused, and we genuinely appreciate your patience throughout.

If there's anything further we can do, please do get in touch with us directly — we'd welcome the chance to put things right.

Kind regards,
The GetScanned Team

Valorada con 1 estrellas sobre 5

My MRI was cancelled by the clinic due…

My MRI was cancelled by the clinic due to the machine breaking down. This was unfortunate but I understand these things happen however unfortunately the aftercare has been awful. Get scanned have since stopped responding to emails or calls and won't refund me the money paid for the scan that has since been cancelled.

Update: Get scanned have now provided a refund. They were initially very difficult to make contact but have since called me repeatedly asking me to take the review down.

1 de julio de 2026
Opinión espontánea
Logotipo de GetScanned

Respuesta de GetScanned

Dear Bethany,

Thank you for your feedback, and we're sorry for the disruption caused.

Your appointment was cancelled due to a last-minute scanner fault at the centre, and our team was actively arranging an alternative site when we received your refund request the following day. The refund was processed within 48 hours, with confirmation sent by email and a call from our team the same day.

We understand the frustration this caused and appreciate your patience. Please reach out directly if we can help further.

Kind regards,

The GetScanned Team

Valorada con 5 estrellas sobre 5

Everything was great

Everything was great. since my wife booked scan they contacted me promptly booked appointment with GP. then arranged scan. i spent total of 15 minutes in scan including waiting time. I got the result next day. Would definitely recommend for future

17 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Excellent company, very professional service, well executed and very friendly. MRI scans are fast and a detailed report is delivered quickly I would recommend them to my friends and family

17 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got the appointment very quickly in 2…

Got the appointment very quickly in 2 days.Appointment department is very helpful and efficient.
The scanner is very helpful and experienced. Done very
thoroughly and in details. Instead of waiting to have MRI
scan knee for 14 weeks I am so much relieved Physically and Mentally. Would recommend Getscanned if you need scan.

17 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. Amongst alot of anxiety over a health concern, I got a scan within 2 working days of initial contact. I didn't have to travel far to a local scan centre. The scan itself was incredibly thorough, and I was given immediate results, with the ownership of the scan report sent to my email afterwards. The ladies on the phone, managing my booking & queries were kind & helpful throughout.
I'm so grateful to GetScanned & would recommend them 100%
Suffolk location.

15 de junio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

This was a great experience even though…

This was a great experience even though the actual scan order was incorrect ( I ordered with vs wo contrast). The results were back fast and correctly assessed. There were scheduling errors that I fortunately caught so one need to stay on top of everything.

12 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service - highly recommended!
I was a bit dubious having not used the service before:
Day 1, phoned at 10:30 am to ask for GP triage.
Day 1, phoned at 3pm by GP and triaged, MRI agreed.
Day 1, 8pm phoned by referring MRI unit with cancellation appointment.
Day 2, 9am MRI scan.
Day 3, 4pm Report and scans available!
Extremely good value, Excellent customer service (Richa) and communication throughout the process.
Lovely MRI staff.
All Very Good!

12 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, quick turnaround and a fast report at the end The online help via email and phone 2nd to none

10 de junio de 2026
Valorada con 5 estrellas sobre 5

I found it to be quick and accessible

I found it to be quick and accessible, I really found them to be in touch a lot. The one thing I dislike is the phone number they call from. As it’s a similar code to scam calls and cold calls. So it’s remarkable that I answered as usually I would ignore it.

1 de junio de 2026
Opinión espontánea

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