Mr. Gale quickly addressed my storage needs and provided a storage unit that would be suitable. He advised me to place a small £10.00 deposit to secure my unit, while I needed extra time to compare... Ver más
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Localización
Cambiar localizaciónUnit 3 Tinsley Depot, Shepcote Lane, S9 1DL Sheffield, England, GB
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Consulta las opiniones de los clientes
Well we haven’t actually moved our furniture in yet and we live abroad but having spoken to Melvina and with her help she has helped us navigate the whole process and we feel very confident that th... Ver más
La empresa ha respondido
Easy to book and having 13 weeks at half price is good value compared to other storage companies
La empresa ha respondido
My overall experience with UK Storage has been excellent. The facilities, price, location and the customer service has always been outstanding. Everytime I called my queries were answered quickly and... Ver más
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Información sobre la empresa
Escrito por la empresa
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Información de contacto
Unit 3 Tinsley Depot, Shepcote Lane, S9 1DL, Sheffield, England, Reino Unido
- 114354400
3,6
Medio
8 opiniones
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I have an outstanding complaint…
I have an outstanding complaint originally sent two months ago and despite over 10 emails chasing it since I am yet to receive a response! It’s incredibly frustrating and poor customer service
Unit is poorly built internally and not secure. The wall on our unit was falling through so whoever was next door could access it!
Our locks were changed and still no idea why, the company didn’t even inform us so we travelled over 2 hours to reach our unit and couldn’t get it. Had to pay a locksmith to open it at our expense.
Update: I submitted my unit number as part of this review, so the reply on here stating they cannot locate my details is invalid. I’ve also miraculously received an email from ukstorage today which feels generic not resolving the issue. Complaint is still outstanding unfortunately.
1 de junio de 2026
Opinión espontánea
Respuesta de UK Storage Company - Sheffield
Dear customer,
Thank you for bringing this to our attention.
We're sorry to hear about your experience and understand your frustration, particularly given the concerns you've raised and the length of time you've been waiting for a response.
We take complaints regarding security and access to customer units very seriously. Unfortunately, we are unable to identify your account from your Trustpilot review alone.
If you could please contact us directly with your full name, unit number, or the reference details associated with your account, we will investigate this matter as a priority and review the history of your complaint.
We would welcome the opportunity to look into this properly and work towards a resolution.
Kindest regards,
UK Storage Company
Easy to book and having 13 weeks at…
Easy to book and having 13 weeks at half price is good value compared to other storage companies
9 de julio de 2026
Respuesta de UK Storage Company - Sheffield
Dear David,
Thank you for your review! We're delighted to hear that you found the booking process easy and straightforward.
It's great to know that our 13 weeks at half price offer provided good value and compared favourably with other storage companies.
We appreciate your feedback and look forward to continuing to provide you with a great storage experience.
Thanks for choosing us! 😊
Kindest regards,
The UK Storage Company
Good secure storage and great customer…
Good secure storage and great customer service!
3 de mayo de 2026
Opinión espontánea
Respuesta de UK Storage Company - Sheffield
Dear Customer,
Thank you for your five star review about our secure storage and great customer service.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Good experience
Very polite, accommodating and informative salesman Liam Reed.
Overall, so far, the service and provision of storage accommodation has been very good.
8 de abril de 2026
Opinión espontánea
Respuesta de UK Storage Company - Sheffield
Dear Peter,
We appreciate your review and delighted that Liam was accommodating and able to walk you easily through our self storage booking process.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company team
Self Storage Made Easy!
It would be zero
It would be zero, if I could...
Reasons being, but not limited to:
1. Nothing but threatening behaviour - I lost my job and was sent a final notice of aution before a first was ever issued
2. Misinformation at every turn - was never told anything, even though they had my email address
3. Changing the lock and not sending a new key - updated my address and still nothing
4. "Oops, sorry" culture of customer service - zero empathy from all staff
5. Final notice sent without a first notice (highly illegal) - just an "oops, sorry".
6. RATS!!! - some of my stuff has been ruined and had to be binned. We even found a rat corpse in one of my boxes!
Not to mention...there is no on-site help whatsoever, so if you need assistance in an emergency, you'll have to wait 3-5 working days, except weekends and bank holidays!
NEVER EVER USE!!!
18 de marzo de 2026
Opinión espontánea
Respuesta de UK Storage Company - Sheffield
Dear Nessa,
Thank you for taking the time to share your experience. We are sorry to hear that you feel disappointed, and we take all customer feedback seriously.
To ensure your concerns are fully reviewed, a Customer Support Manager will now be looking into the details you have raised, including the communication timeline, notice procedures, lock access process, and the condition of the unit. At this stage we are not in a position to confirm any specifics, but we will carry out a thorough assessment of the account history and site records.
We would appreciate the opportunity to discuss this directly so we can better understand the circumstances. If you are able to contact our support team with your account information, it will allow us to investigate appropriately and clarify any points that may require further explanation.
We understand how frustrating this situation must feel, and while we cannot comment on the accuracy of individual points until the review is complete, please be assured that your feedback will be treated seriously and handled in line with our internal processes.
Thank you again for bringing this to our attention. We hope to work with you to reach a clear understanding of what has occurred.
Regards,
The UK Storage Company team
My overall experience with UK Storage…
My overall experience with UK Storage has been excellent. The facilities, price, location and the customer service has always been outstanding. Everytime I called my queries were answered quickly and with kindness. I would definitely use these services again.
21 de febrero de 2026
Opinión espontánea
Respuesta de UK Storage Company - Sheffield
Dear Tara,
Thank you so much for sharing your experience! We're thrilled to hear that you found our facilities, pricing, location, and customer service to be excellent. It's great to know that every time you contacted us, your queries were handled quickly and kindly — that’s exactly the service we aim to provide.
We truly appreciate your recommendation and would be delighted to welcome you back whenever you need storage again.
Thanks for choosing UK Storage Company!
Kindest regards,
The UK Storage Company Team
My Sheffield Storage Needs
Mr. Gale quickly addressed my storage needs and provided a storage unit that would be suitable. He advised me to place a small £10.00 deposit to secure my unit, while I needed extra time to compare other units. I appreciate his professionalism!
20 de febrero de 2026
Opinión espontánea
Respuesta de UK Storage Company - Sheffield
Dear Donald,
Thank you so much for your kind feedback! We're delighted to hear that Tommy was able to quickly understand your storage needs and help you secure the right unit. We’re glad his professionalism and clear guidance made the process easy for you.
If you need anything else as you compare your options or prepare for your move-in, we’re always here to help!
Thank you for your custom.
Kindest regards,
UK Storage Company
Well we haven’t actually moved our…
Well we haven’t actually moved our furniture in yet and we live abroad but having spoken to Melvina and with her help she has helped us navigate the whole process and we feel very confident that this will be very straight forward.
It is a big worry to me that all my possessions are kept safe and I am confident they will be.
Big shout out to Melvina at UK storage.
27 de enero de 2026
Opinión espontánea
Respuesta de UK Storage Company - Sheffield
Dear Vanessa,
Thank you so much for your thoughtful feedback. We’re really pleased to hear that Melvina has been able to support you through the process, especially while you’re arranging everything from abroad.
We completely understand how important it is to feel confident that your belongings will be kept safe, and it’s great to know Melvina was able to give you that reassurance. She’ll be delighted to receive your shout‑out!
If there’s anything else you need before your move‑in, we’re always here to help.
Thank you for choosing UK Storage!
Kindest regards,
UK Storage Company
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