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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I honestly didn’t expect to love this wig as much as I do! It looks so real, the texture is soft, and it fits perfectly, no weird shine or tangles at all. I’ve already worn it a few times and it still... Ver más

Valorada con 5 estrellas sobre 5

The communication was phenomenal, they took less than a week to deliver the hair to me in South Africa. Once the hair was here, I loved the packaging, the hair was safely packed. Let's now talk about... Ver más

Valorada con 1 estrellas sobre 5

Update 25/7/24 - Ulofey apologised for the issue but said they will not issue a refund until I deleted this review. The issue is not resolved as stated in their response. Once I receive the p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am thrilled! The delivery was lightning fast and the product is exactly as described. Very good quality! I am very satisfied! The customer service was also always by my side and I felt well looked a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares
  2. Proveedor de productos de belleza
  3. Tienda de accesorios de moda
  4. Tienda de pelucas

Escrito por la empresa

✨ 100% Virgin Human Hair Wigs & Toppers & Lasting 5+ Years ⏳ Custom Wigs Take Only 10 Business Days ✌️ Medical Wigs & Blonde & Highlight Wigs ✈️ Free Worldwide Shipping via DHL Express 📩 Contact Us Through Chat On Our Website Or ulofey@gmail.com!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Amazing Quality .

I’ve been following ULOFEY for a while, and I’m really impressed by the quality of your wigs . The hair is soft, full, and looks very natural. The lace is easy to style and gives a flawless finish . One thing I’d love to see is even more variety in textures and lengths . I think that could make your collection even more versatile for different looks. Overall, ULOFEY delivers high-end, luxurious human hair that I genuinely enjoy .

11 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The hair is beautiful

The hair is beautiful, all the different styles and colors are amazing i would definitely recommend everyone to buy buy buy the prices are well and you will love it!

27 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible company

Terrible company. Quality and length of hair is completely not as advertised. Refuses refund and I had to go through with my bank for dispute constantly to try to get my money back. DO NOT BUY FROM THEM AND DO NOT IGNORE THE BAD REVIEWS.

Edit to respond to company: The company continues to lie that the product was delivered as described. The ordered length was 20 inches and actually came as almost 30 inches. Proof was sent to my bank and the company continues to lie about the length to both myself and the bank when I have provided clear proof. In addition, the hair was alraedy shedding when I had just cut the lace and havent even worn the wig yet. Do not trust this company. I do not want an after sales service to get it cut when the quality is not up to par to wear in the first place.

7 de diciembre de 2025
Opinión espontánea
Logotipo de ulofey.com

Respuesta de ulofey.com

Dear Cindy Roddens,

Thank you for bringing your concerns to our attention. We take all feedback seriously, but we must address and correct the claims made in this review.

After a thorough check of our system, we found no order associated with the name Cindy Roddens. We believe this review may pertain to an existing dispute with a customer named LinFiani (Order #1203), which is currently in the bank dispute process.

If this review is indeed related to Order #1203, we need to clarify the situation:

Product Quality/Length: We stand by the quality and accuracy of the 20-inch 4*4 Silk Top Full Lace Remy Human Hair Wig delivered. We have not received evidence demonstrating the hair was "not as advertised" upon receipt.

Refund Refusal: The request for a refund was denied because the product was used for a period of time and subsequently severely damaged by the customer (the 4*4 Silk Top was cut). This action constitutes a direct and serious violation of our return policy, which clearly states that altered or damaged products are ineligible for a refund.

Customer Service: Despite the policy violation, ULOFEY offered a professional repair service as a goodwill gesture, which the customer refused, choosing instead to initiate a chargeback through their bank.

We regret that the customer is dissatisfied, but we must adhere to our policies when a product is damaged after delivery. We urge all potential buyers to read our policies thoroughly before purchasing.

ULOFEY is committed to providing high-quality products and fair service. We invite the actual customer of Order #1203 to communicate directly with our support team to resolve the existing dispute through the proper channels.

Sincerely,

The ULOFEY Customer Service Team

Valorada con 5 estrellas sobre 5

i was really surprised by how natural…

i was really surprised by how natural the lace looked on this wig. the lace around the ears never lifted on me, and the front hairline literally melted into my skin — you could stare at it up close and still not see the lace, which is honestly so hard to find. the hair itself looked pretty and the color was really nice. shipping was quick and everything arrived safely. overall, i’m really happy with how seamless the lace looked and how easy it was to wear because of that.

5 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I honestly didn’t expect to love this…

I honestly didn’t expect to love this wig as much as I do! It looks so real, the texture is soft, and it fits perfectly, no weird shine or tangles at all. I’ve already worn it a few times and it still looks brand new. Shipping was quick and the whole experience was super smooth. Definitely one of my best online finds lately.

6 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10 Shopping Experience

I ordered a wig recently from here and the quality was super amazing!! Between the fast courier and wonderful customer service, I am satisfied with my experience!! Plus the hair is so lovely, minimum shedding and get to style!!

23 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible did not receive product

Horrible did not receive product ! This shipping says free ! It’s not my responsibility to not understand the EXTRA CHARGES! I do hair for a living and your company is the only damn one that has ever done this in 33 years ! I want my money back ! PERIOD!!!

1 de junio de 2025
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Respuesta de ulofey.com

Dear ,

Thank you for reaching out, and I apologize for the frustration and confusion you are experiencing. We understand how important it is to receive your product promptly and without unexpected costs.

We want to clarify that our shipping is indeed complimentary, and we cover all freight fees. The $10 charge you're seeing is not a shipping fee, but an import tax levied by U.S. Customs and Border Protection. These are standard government-regulated duties for international shipments, and it's a common practice for these fees to be the responsibility of the recipient.

We have checked your tracking number (1774942676) with DHL Express, and it shows the package has arrived near your address and is awaiting payment of this tax for final delivery. By paying this fee, you can get the package delivered to you.

Customer Experience Improvement Notice
To optimize your shopping experience, we have decided to further upgrade our logistics services. Effective immediately, Ulofey Wigs will cover all import taxes and duties (DDP).

This means that moving forward, all U.S. customers, including yourself, will no longer be required to handle customs clearance or pay any extra taxes or duties when purchasing our products. We will handle all these costs to ensure you receive your package with no unexpected fees at your door.

We appreciate you bringing this issue to our attention, as it motivated us to improve our service. We hope this change makes your future shopping experience much smoother and more enjoyable.


Thank you for your understanding.

Best regards,

Custom Client Services
Ulofey Wigs

Valorada con 1 estrellas sobre 5

Sad and disappointed

Sad and disappointed. I tried what I could to fix it but I can't use the wig, and I desperately needed one, a blonde wig at least vaguely similar to my biohair. It arrived just in time, and customer service was good, but the wig was not blonde like the picture, not even close actually. More like ashy brown with some grey highlights that were quite badly done and makes the overall colour almost greenish grey. I tried to tone down the greyness and dye some red into it with henna, but it didn't make enough a difference, it is still really grey and I look fifty years older and a little sickly when i wear it. The hair is also extremely stiff, tangles in a heartbeat and is impossible to make look tidy with all the split ends and broken hair going in every direction. Tried treating it with aloe vera but no use. The density is good but the hair quality is so bad that after washing it, it got even more untidy, it's so frizzy and stiff and got massive from poofyness I can't wear it for a job interview, no one would recognize me in it bc my own hair is really thin and really straight and flat and not big or poofy at all. As a last desperate attempt to make it at least wearable I might still try and cut the worst split hair ends off tomorrow and see if it helps anything but the colour is so unflattering i'll probably feel insecure wearing it anyway, it's even worse than my biohair. The size was ok, small as i had asked, and the lace is quite good except i had to sew and adjust the lace quite a bit though because it was very loose or maybe my forehead is just so small and flat or something. The lace wasn't precut and the knots weren't bleached as was promised in the product description, which sucked, although i didn't have too high hopes about it given the relatively cheap cost. I can't bleach the knots myself, and if the wig had been blonde the knots might not have been as visible but of course the wig i got was not even close to being blonde. Not having anything even close to what i thought i had used a great deal of money on was very disappointing. For a human hair wig it's affordable but this was the most expensive wig I ever bought, and I'm very poor, so I'm sad it was all such a waste, and now i'm even poorer and i won't have tidy hair to look presentable to get a damn job so i could get some money. I spent all day trying to fix the damn wig and i don't know what else to do anymore but rant here and cry and give up and go to bed and figure out a way to wear a scarf on my head or something. Sorry about this long rant, i'm just so tired and discouraged and disappointed and i feel so stupid

31 de enero de 2025
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Respuesta de ulofey.com

Dear ,

Thank you for your incredibly honest and detailed feedback. I want to start by genuinely apologizing for the profound disappointment and frustration you've experienced. I read your entire message, and my heart goes out to you. I am truly sorry that the wig you received not only failed to meet your expectations but also added to the stress you are already facing with your job search and financial situation.

It is clear that the wig you received did not match the product description, and for that, we take full responsibility. The color, hair quality, and the issues with the knots and pre-cut lace are completely unacceptable. We hold ourselves to a high standard, and in this case, we have clearly failed.

We understand that you desperately needed this wig to look and feel confident, and we are so sorry that our product let you down at such a crucial time.

We want to make this right immediately. Even though you tried to fix the wig, the issues were a result of our error, not yours. We would like to offer you a full refund for your purchase.

Furthermore, because we sincerely want to help you find a wig that brings you confidence for your job interviews, we would also like to send you a new wig completely free of charge. Please let me know what color and style you would like, and I will personally oversee the production to ensure every detail is perfect this time.

Please contact me directly so we can process your refund and get a new, beautiful wig on its way to you as quickly as possible.

We are truly sorry for your experience and hope to have the opportunity to restore your faith in our brand.

Best regards,

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!

I am not a competitor!! I bought a wig from your company that is unsatisfactory. You claim to have “repaired” it but it’s exactly the same. This is unacceptable. I am leaving an honest review about my experience with Ulofey. You’re dishonest!!

I find it suspicious they sent the wig to me with a return address “ Jane 3 Lincoln Dr. Fairfield, NJ 07004”, Google flags this address as a scam. There is a scam alert on the BBB with the name and address. Google it and you will see.

The new reviews are what are “suspicious”. I purchased from this company and gave a legitimate review. Trustpilot is weird for removing my review.

You trick people to buy from you with “30 day no reason returns”, then don’t refund them when the item is returned and you claim it’s non refundable. You claim to sell high quality wigs and you don’t. That’s all fraudulent.

DO NOT BUY FROM THIS COMPANY!!

They are scammers. The claim 30 day no reason returns. I did not use the wig at all, the size and quality were horrid. I returned my item back on August 5th! And have had no communication from them.

The item I received size was extremely too small and the quality was terrible! The price tag does not match the quality.

They are trying to say the item I ordered was customized but IT WAS NOT CUSTOMIZED. They are using this excuse so Affirm will not agree to my refund.

They have no customer service. They don’t even send you a confirmation after you order. This company is clearly a scam.

They refuse to give me a refund when they’ve had this back for over a month!

I paid through Affirm and they have been ZERO help. This is all fraudulent.

I am shocked that something like this can even happen.

I am seeking legal advice on how to get my money back.

Please please please save yourself the headache and order from another reputable company.

I am reporting this everywhere I can so no one makes the same mistake I made which was ordering from this company.

4 de julio de 2024
Opinión espontánea
Logotipo de ulofey.com

Respuesta de ulofey.com

Dear Customer,

Thank you for reaching out and sharing your feedback. We are deeply sorry to hear about the ongoing frustration and negative experience you have had with your order. It is clear from your review that we have fallen short of your expectations, and we sincerely apologize for the lack of communication and the issues with your wig.

We want to address your concerns directly and professionally, as we value all our customers and their feedback.

First, we understand your concern regarding the return address. Please know that the address you mentioned is one of our third-party logistics and returns processing centers. It is a secure location for handling returns, and we assure you it is in no way related to a scam. The BBB alert you may have seen is not connected to our business, and we are actively working to get this resolved.

Regarding your wig, we acknowledge your initial dissatisfaction with the silk base top. Our records show that we offered to have the wig re-customized for you to fix the issue, but it's clear that the solution did not meet your expectations. We sincerely apologize for this. We are committed to ensuring our products meet a high standard of quality, and it is unacceptable that you received an item that was not up to par.

Your claim that we have had the wig back for over a month with no communication is a serious concern, and we take full responsibility for this failure. A timely refund is essential, and we are investigating the delay in processing your return immediately. We are also looking into why the item was marked as customized, as this seems to have caused confusion with Affirm. We want to assure you that we do not have control over Affirm's decisions; we simply provide them with the necessary information from our end.

We want to make this right. Please provide us with your order number or any details about your return shipment, and we will personally oversee the process to ensure your refund is processed as soon as possible. We are here to help you get this resolved.

We are not scammers, and our goal is to provide high-quality products and excellent customer service. Your feedback is crucial for us to improve, and we are truly sorry that we have failed you so far.

Best regards,

Valorada con 1 estrellas sobre 5

Not like picture

Tried making it work but idk if this was a manufacturing issue but wig hairline was different then picture which is disappointing since this is the first time this has happened and I’ve purchased before but sadly I’ve tried fixing it myself so I can’t return but if they would like to amend this by sending the correct unit I would love to re try this style! I love the brand but this one time I’ve been disappointed

4 de septiembre de 2024
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Respuesta de ulofey.com

Dear ,

Thank you for contacting us and sharing your concerns. We sincerely apologize for the inconvenience you have encountered in the hairline of your wig order recently. We take these things very seriously.

We have already sent you the return label; After we receive your product; We will send you a new customized product according to your preferences for the second time; Please return the product first; thank you!

Best regards,


ULOFEY Customer Support

Valorada con 2 estrellas sobre 5

My product has still not shipped and I…

My product has still not shipped and I have not received any other notification.

30 de agosto de 2024
Logotipo de ulofey.com

Respuesta de ulofey.com

Dear ,

Thank you for reaching out.

We would like to inform you that your product is scheduled to ship on Tuesday. We previously communicated via email regarding this update. Please note that items out of stock typically require approximately 5 business days to be shipped.

We appreciate your patience and understanding. If you have any further questions or need additional assistance, please feel free to contact us.

Best regards,

The ULOFEY Team

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