Ultimate Outdoors - Chelmsford Opiniones 

295
TrustScore: 4.5 sobre 5

4,6

Unit 2B The Meadows, CM2 6FD Chelmsford, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Have ordered a Westlake bivvy table. Just arrived. I felt the legs are very fragile and just had a query that even though I have a two year guarantee. If a leg gets broken can you get a replacemen... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First time visiting the store after moving, really excellent range of products. Bought hiking socks for myself and my wife plus a merino icebreaker top. Was served by Byron who was professional and f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased a product online from Blacks which was delivered in the wrong size much to our disappointment. After contacting customer service who were no help at all 0 stars!! we decided to phone Ulti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It was an efficient sale and delivery of goods which are a perfect fit. It is such a shame that Chelmsford will have no affordable outdoors shop for people to visit and try on particularly as the... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Hobbies y manualidades

Sobre Ultimate Outdoors - Chelmsford

Escrito por la empresa

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If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Información de contacto

  • Unit 2B The Meadows, CM2 6FD, Chelmsford, Reino Unido

  • 01245 204533

4,6

Excelente

TrustScore: 4.5 sobre 5

295 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(295)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Byron - brilliant staff member

Served by a really helpful and brilliant member of staff called Byron - nothing was too much trouble and we also got done amazing bargains!!! xxx

28 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Rene gave me excellent advice

Rene gave me excellent advice, looking forward to using my new hiking boots. Top class product knowledge from Rene and real care for making sure I got the right boots for me with all info given to facilitate the right purchase.

27 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

My sales Assistant Remi Excellent patient and helpful, gave me all the time I needed to make a decision that was really important to me and when I left had lots of shoes to put back into boxes

My sales assistant his name is Remi, was patient helpful, he was happy to show me and let me try on at least 6 different walking boots, that would be totally water proof for walking my two Labrador’s through wet grass and muddy paths, we found a pair for half price at £69 (was £140 ). The discount better than I expected because of it being a Black Friday promotion - as this was on a Saturday 😊 today I walked over two miles in rain across meadows which were water logged - I had warm dry feet when I returned home….I would recommend this store in Chelmsford and my new MERRELL water proof walking boots 👍

26 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Give Rene a raise!

After a long 6 hour shopping trip full of everything I wanted being out of stock/not finding anything I needed, I came into sports direct (returning to buy a pair of boots that I'd seen earlier that day) only to find they did not have my size and were basically discontinued even online. I was stressed out especially as it was cyber weekend & I wanted to get something in the deal as I needed normally very expensive boots for a trip to Iceland. Rene helped me decide on another pair of boots instead, helping me try on 2 pairs which I struggled to decide between as I don't usually spend that much just on shoes. We just managed to escape the shop at closing time! Thanks Rene for your patience & help/advice! There was also another guy who helped me get sizes who was really helpful, he mentioned he's a new member of staff and I just wanted to give a thanks to him as well!

26 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really helpful and friendly staff

Really helpful and friendly staff and easy to exchange products. A good selection online and in store.

24 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

We purchased a product online from Blacks which was delivered in the wrong size much to our disappointment. After contacting customer service who were no help at all 0 stars!! we decided to phone Ultimate Outdoors directly. We spoke to Tina who was excellent she put the correct size to one side for us to pick the next day. Flawless customer service. Go to Ultimate Outdoors!!

26 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Remi in shoes

Remi in shoes, very helpful.

26 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good range of priducts

Good range of priducts, competitive prices and a very helpful member of staff - Jason.

25 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff- served by Byron-…

Very helpful staff- served by Byron- but helpful information from all staff. I like the Chelmsford shop.

24 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

A very helpful young man helped me with…

A very helpful young man helped me with my purchase. Knowledgeable courteous and helpful.
Really good shopping experience thank you

24 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service received by Byron and Rosie today in the Chelmsford store, both very helpful. we will certainly be back!

22 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service , friendly helpful staff.
I will defiantly use this store again.

22 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Had Lowland Expedition Leader Award …

Had a talk by Malcolm at the Chelmsford branch on equipment for DofE. This was directed at a group of trainee Lowland Expedition Leader candidates. As always Malcolm and his staff, Tina and Jason were very professional and knowledge of equipment was perfect for the group.
Chris Davies

22 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful salesperson

Very helpful salesperson, Jason, who was knowledgeable about walking boots, but not too pushy. Very pleased with my comfy, warm and dry new purchase!

14 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service at this store when getting my new Meindl boots. Jeremy was both personable and, more importantly, knowledgeable!

21 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Jeremy (jez) was really helpful and…

Jeremy (jez) was really helpful and attentive today. Rucksack fitting advice and looking out for my elderly mum. Really informative and good

21 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Bought a pair of walking shoes with help from Rene, who was great :)

15 de octubre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very friendly welcoming staff

Very friendly welcoming staff, Malcolm was very happy to assist us and help us find what we wanted.
Will definitely return to purchase more.

20 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Boots

Bought 3 pairs of boots today. In the process made Jason pull out lots of different boots and different sizes!
After a lot of thought we made our purchases. Janson very patient with us and helpful with advice. Very happy with our purchases.

19 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Ultimate Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Jason in the Chelmsford store was very…

Jason in the Chelmsford store was very friendly, helpful and professional. I told him the type of boot and fit I needed and he knew straight away what I required.

16 de noviembre de 2022
Opinión espontánea
Logotipo de Ultimate Outdoors - Chelmsford

Respuesta de Ultimate Outdoors - Chelmsford

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Ultimate Outdoors Customer Care Team

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