Extremely disappointed with UltraFire…
Extremely disappointed with UltraFire and their return policy. I ordered a battery that turned out to be slightly different in size from what I needed. I contacted the company expecting to simply return it, only to find out they would not accept the return.
To be fair, the restriction is stated in their return policy, so I acknowledge that. However, I still find the policy extremely customer-unfriendly. When you’re purchasing something like a battery online, where fit and dimensions matter, a company should provide customers with a reasonable way to return an unused item that doesn’t work for their application.
What makes this even more frustrating is that I could not find a Google Business listing for UltraFire.com where customers can leave Google reviews. UltraFire is a China-based company, and based on my experience with this transaction, I do not feel that I was treated fairly as a customer.
My advice to future buyers: buy your batteries from a local retailer or a company like Amazon with a straightforward, customer-friendly return policy. Even if the price is a little higher, having the ability to return something that doesn’t fit is worth it.
This company has been a huge disappointment. Their return policy and the way my situation was handled have lost my business permanently. I would not purchase from UltraFire.com again and would encourage others to consider retailers with stronger customer protections and easier returns.




