My email conversation to you was…
My email conversation to you was subject: Final Clarification Regarding Your Umrah Package - TT-10057
Awful customer service
6 de enero de 2026
Opinión espontánea
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Información sobre la empresa
Escrito por la empresa
At Umrah Kingdom, we offer everything you need for a smooth, spiritually fulfilling journey—qualified scholars for guidance, translators for language support, international-quality meals tailored to your taste and medical assistance in case of illness. We also arrange visits to sacred sites like Ghar-e-Hira and Uhad and provide top-class accommodation near the Haram. With comfortable travel, expert support and all essentials covered, we ensure peace of mind at every step of your Umrah, A project of Al Marwa Tours LTD.
Información de contacto
141 Queens Road, South East, SE15 2ND , London, Reino Unido
- 02035041518
- info@umrahkingdom.co.uk
- umrahkingdom.co.uk
3,1
Medio
9 opiniones
No consta que haya invitado a opinar recientemente
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Ha contestado el 75% de las opiniones negativas
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I am extremely upset and disappointed…
I am extremely upset and disappointed with this agency.
We paid for a package that clearly included accommodation for three people, yet when we arrived at the hotel, they gave us a double room. One of us had to sleep on the floor because there was simply no space or extra bed. It was embarrassing, stressful, and completely unacceptable.
When we spoke to the hotel manager, he showed us the booking confirmation that the agency sent him — and unbelievably, it was only for two people. We paid for three! It felt like we were being ignored and taken advantage of.
We immediately contacted the agency, hoping they would fix the situation. Instead, they told us to “stay in the room, we will sort it out,” but they never solved anything. We were left stuck in that uncomfortable situation the entire time.
This experience ruined our stay and caused us so much frustration. We trusted this agency, and they completely let us down. I strongly advise others to think twice before booking with them.
22 de noviembre de 2025
Opinión espontánea
Respuesta de Umrah kingdom
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience in Madinah did not meet your expectations.
We would like to clarify the circumstances surrounding this incident. Our records confirm that your booking was made and paid for as a triple occupancy room. The booking confirmation provided to the hotel also reflected this requirement. Unfortunately, upon your arrival, the hotel experienced an internal system error which incorrectly displayed your reservation as a double room. This was a matter within the hotel's reservation system and was not the booking originally submitted by Umrah Kingdom.
As soon as you informed us of the issue, our team remained in constant contact with both you and the hotel management to resolve the matter as quickly as possible. The hotel subsequently acknowledged the error on the following day and confirmed that it originated from their side.
Despite this issue not being caused by our company, we still made every effort to support you throughout your stay. As a gesture of goodwill, we arranged complimentary Al Baik meals for your group and, during your journey in Saudi Arabia, we upgraded your private transport to a larger vehicle at no additional cost to ensure your comfort.
We fully appreciate that the inconvenience you experienced on your first night was frustrating, and for that we are sincerely sorry. However, we believe it is important that reviews accurately reflect the circumstances. While we respect every customer's right to leave honest feedback, we also have a responsibility to clarify the facts where a situation arose due to a third party supplier's operational error rather than the service contracted and arranged by us.
We remain committed to providing transparent, reliable, and professional Umrah services, and we would welcome the opportunity to discuss this matter with you directly to reach an amicable resolution.
Kind regards,
Customer Support Team
Umrah Kingdom
We booked an Umrah tour and had a very…
We booked an Umrah tour and had a very disappointing experience with the accommodation. We complained three times about the bed at the first hotel—both to the reception and to the agents—but no one bothered to change it. The bed was extremely noisy and uncomfortable, making it very hard to rest.
When we reached Madinah, our booking was for 3 people, but they gave us a room with only 2 beds, and we were forced to sleep on the floor. Despite repeated requests, no one changed the room until the next day at 7 PM.
A person performing Umrah needs proper rest after long prayers and activities, but the service we received was the worst. No cooperation, no timely response, and no respect for the comfort of the guests. Very disappointing experience.
10 de noviembre de 2025
Opinión espontánea
Respuesta de Umrah kingdom
Dear Customer,
This is the same reply to your second review.
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience in Madinah did not meet your expectations.
We would like to clarify the circumstances surrounding this incident. Our records confirm that your booking was made and paid for as a triple occupancy room. The booking confirmation provided to the hotel also reflected this requirement. Unfortunately, upon your arrival, the hotel experienced an internal system error which incorrectly displayed your reservation as a double room. This was a matter within the hotel's reservation system and was not the booking originally submitted by Umrah Kingdom.
As soon as you informed us of the issue, our team remained in constant contact with both you and the hotel management to resolve the matter as quickly as possible. The hotel subsequently acknowledged the error on the following day and confirmed that it originated from their side.
Despite this issue not being caused by our company, we still made every effort to support you throughout your stay. As a gesture of goodwill, we arranged complimentary Al Baik meals for your group and, during your journey in Saudi Arabia, we upgraded your private transport to a larger vehicle at no additional cost to ensure your comfort.
We fully appreciate that the inconvenience you experienced on your first night was frustrating, and for that we are sincerely sorry. However, we believe it is important that reviews accurately reflect the circumstances. While we respect every customer's right to leave honest feedback, we also have a responsibility to clarify the facts where a situation arose due to a third party supplier's operational error rather than the service contracted and arranged by us.
We remain committed to providing transparent, reliable, and professional Umrah services, and we would welcome the opportunity to discuss this matter with you directly to reach an amicable resolution.
Kind regards,
Customer Support Team
Umrah Kingdom
ts me Kasim, Alhumdulillah, I recently performed my Umrah through Umrah Kingdom Consultant (Mr. Mhad), and Alhamdulillah, it was a truly wonderful experience from start to finish. Every aspect of the
ts me Kasim, Alhumdulillah, I recently performed my Umrah through Umrah Kingdom Consultant (Mr. Mhad), and Alhamdulillah, it was a truly wonderful experience from start to finish. Every aspect of the journey including flights, hotel arrangements, transportation, and visa processing was managed with great efficiency and care.
The communication was clear and consistent throughout, and the team was always available to assist whenever I needed support or updates.
I highly recommend Umrah Kingdom Consultant to anyone seeking a trustworthy, professional, and reliable Umrah service provider. I’m genuinely thankful for their excellent service, dedication, and honesty throughout the entire process.
17 de octubre de 2025
Opinión espontánea
Had a great experience dealing with…
Had a great experience dealing with them.
Would recommend.
1 de julio de 2025
Opinión espontánea
They are doing great they services are…
They are doing great they services are best
1 de julio de 2025
Opinión espontánea
Superb travelling experience
My travelling experience with Umrah Kingdom was superb…. Looking forward for new trip with them.
17 de julio de 2025
Opinión espontánea
Umrah Services are really great.
Services are really great. Good Experience. Hotel was really good. Highly recommended
19 de junio de 2025
Opinión espontánea
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