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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought a pair of their golf shoes (under armour) and stains appeared on the so called leather. Outer material also peeled after not extensive use. Impossible to reach their customer service in the U... Ver más

Valorada con 1 estrellas sobre 5

Wish I'd read the reviews first - you'd think a retailer like under armour would have good processes and systems. honestly the most amateur setup I have ever seen, no one knows what's happening.... Ver más

Valorada con 1 estrellas sobre 5

Ordered pair of trainers, was waiting for order almost 2 weeks, was wrong size, send it back. Got the email confirmation that they have received it. 14 of August !!! No refund whatsoever. Impossible t... Ver más

Valorada con 1 estrellas sobre 5

Couldn't get through to customer service. When I emailed, they said goods not received along with refund I was due.. although I sent goods back through their instruction and return labels ( sticker th... Ver más

1,3

Muy malo

TrustScore: 1.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

Todas las opiniones

(1345)

54 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Not even one star.Disappointed.I…

Not even one star.Disappointed.I returned a order and they keep saying they will refund my money.I belived in them and canceled my right to help with paypall.This is the last time i will buy and i will tell my friends not to get scammed.Ah and in my app write my order was returned but where is my money??It s not in my paypall account????

25 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was recently bought a hooded

I was recently bought a hooded, weatherproof, under armour top as a present. For the price, it’s very poorly designed. You can buy proper outdoor kit for the price point, that is far superior in design and performance. The hood on this top has no means of tightening it, meaning it just blows straight off in a medium breeze. Pathetic. Under armour customer ‘service’ couldn’t care less that it isn’t fit for purpose

6 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would give minus stars if I could

Would give minus stars if I could. Purchased trainers discounted in the Black Friday sale. I was sent two different sized shoes (both incorrect), and the trainers hadn’t even been finished being made! Customer service abysmal. They won’t exchange them 🥴. Will only refund and let me re-purchase. Meaning I now have to pay 25% more because they are no longer on Black Friday sale. Safe to say I won’t be repurchasing, and will be returning all of the items I purchased and not just the trainers.

5 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

UKIE-02298801- THIS ORDER HAS BEEN…

UKIE-02298801- THIS ORDER HAS BEEN STOLEN BY FEDEX.

NO ONE AT UNDER ARMOUR IS HELPING ME THEY ARE IGNORING ME AND STEALING MY MONEY.

THIS IS ABSOLUTELY RIDICULOUS AND IM SO UPSET AS THIS WAS A PRESENT I NEED MY ORDER OR MY KONEY REFUNDED IMMEDIATELY!!!!!

UNPROFESSIONAL, DISHONEST AND UNTRUSTWORTHY.

WILL NEVER USE THIS COMPANY AGAIN!!

ILL BE SURE TO CARRY ON MESSAGING UNTIL I RECEIVE THE ORDER WHICH IS A GIFT!!!!

DIABOLICAL SERVICE.

4 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Under armour is under rated

Their workers are very kind and helpful.
Their clothing is very comfortable and easy to move around in.
They had all the new shoes in stock.
They deserve a 5-star rating from everyone.

18 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

UA product quality and after sales inadequate

Was gifted Under Armour Charge Draw golf shoes which I used fewer than 10 times and the stitching on one shoe came apart.
I messaged the customer care team who in fairness were quite helpful. As the gift was made by Under Armour, but purchased through a golfing website, they were unable to progress the complaint, but gave me a form to escalate to the next level.
I did this and progressed a few times, but in reality
have heard nothing for a month!! I'm assuming that my customer care issue is not being progressed. Would be something if they just communicated, even if the result wasn't what I wanted to hear.
To summarize, product quality well below where it should be. After sales and customer service, non-existent.

27 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Waste of money !!!

Waste of money !!!
I'm utterly disappointed with my Under Armour trainers purchase. The quality is nowhere near commensurate with the price tag and the brand's lofty reputation.

After just a month of daily wear, the sole began to wear down at an alarming rate. The heel counter quickly wore through, forming a hole.

The cushioning proved to be mediocre - my feet tire even during short walks. The ventilation is non-existent, leaving my feet constantly sweaty.

The design is a particular letdown. The trainers looked stylish in photos, but in reality, they appear cheap and tacky, especially after rapid wear and tear.

For this price, I expected far more durable and high-quality footwear. I categorically do not recommend this Under Armour model - it's a complete waste of money on shoes that deteriorate so quickly.

3 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would leave 0 stars as ordered the same…

Would leave 0 stars as ordered the same product twice after the first time it being lost in transit just for it to happen the second time. Customer service was slim to none and abysmal. Will never ever be purchasing from here again. I have asked for a supervisor to contact me and heard nothing back.

4 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Faultless experience

I was very concerned after having made an online purchase and then checked trust pilot to see such negative reviews. Thankfully my experience has been faultless and quite impressive. I messaged customer services only because I hadn't received an order confirmation email, they replied the next morning which resolved my issue. I received emails at every stage of order processing and my delivery was received the next day. I feel for anyone who has had a bad experience but felt I needed to share my experience as it was so good.

26 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use the website

Website doesn’t work properly - they seem to have placed the order even though I didn’t check out. Customer service is a JOKE - 3 hours, 3 days a week? Webchat is useless.
Too many problems. Needs a complete overhaul.

25 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst customer service just because of box!!

I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices.

I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box.

My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.

6 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is the first time I have ordered…

This is the first time I have ordered from under armour and perhaps I should have checked the reviews first.
I want to return an item ordered but the drop point addresses provided do not accept collection for Fedex. I opened a chat and was told to download a UPS label as they have more drop points. There appears to be no UPS drop points in my area. This is truly awful. It sounds great free returns but there's no way of returning it.

27 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

no issues

i'm surprised to see so many negative comments here. my own online experience of Under Armour UK has been perfect - i.e. quality of clothes, fast delivery etc. i've not needed to return anything

25 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking customer service

Had a notification to say my package was delivered, it wasn’t there. Customer service impossible to get hold of. A company this size has a phone line manned for three hours three days of the week is shocking. Online chat is operated by bots I think as they can’t give you any information. Was told my package had been delivered elsewhere but they couldn’t tell me where. Said they would email me. No response when emailing via social media either. I have raised a payment dispute with my bank as it’s the only way I will get my money back.

4 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought socks

Bought socks. They were sent with holes in them. I have emailled under armour a few times and they do not reply. Never ordering from them again.

4 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

UA Velociti Wind 3 don’t buy it

UA Velociti Wind 3 buy this on 50% discount and such a Rubbish shoe don’t deserve even a £40 about the full 140 price
Total crap … the heal back is to low and kind of cutting you and the worse part of the shoe is the narrow toe area where just killing your foot
Shame as the shoe looks pretty
Nothing special in midsole just a hard shoe to wear , very disappointing & behind anything else out there.
Do Not buy it

11 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have a pair of Velociti wind trainers

I have a pair of Velociti wind trainers

They fit very nicely, they look great

They are so slippery when the ground is wet that you can't use them if it's raining, forecast to rain or been raining.

Apart from that they make so much squeeking noise on polished floors it's rather embarrassing.

I would recommend that you swerve these shoes.

Not recommended what so ever

3 de mayo de 2024
Opinión espontánea

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