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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Ver más

Valorada con 2 estrellas sobre 5

Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Ver más

Valorada con 5 estrellas sobre 5

I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Ver más

Valorada con 5 estrellas sobre 5

The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Ver más

Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de ropa infantil
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Sobre undercover.co.uk

Escrito por la empresa

TP Image

Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.

Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.

Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.

What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.

At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.

Sleep well.

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Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

684 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 72% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 1 estrellas sobre 5

I ordered the knickers for my mum

I ordered the knickers for my mum. She only wore them once and they had lot's of holes appear in the waist band. Where the line of stitchings were.

11 de septiembre de 2025
Logotipo de undercover.co.uk

Respuesta de undercover.co.uk

Hi Jane
We’re very sorry to hear about the fault with your items. This certainly isn’t the quality we aim to provide, and we completely understand how disappointing this must have been. I have had a look and can not find any correspondence from you regarding this. We do advise customer to reach out to us directly, as we would have been more than happy to look in to this for you. Please contact our customer care team at help@undercover.co.uk, with your order details and we can look to resolve this for you.
kind regards
Vikki

Valorada con 1 estrellas sobre 5

Tried to get in touch several times…

Tried to get in touch several times booked a return no one came to collect carnt return.

7 de septiembre de 2025
Logotipo de undercover.co.uk

Respuesta de undercover.co.uk

Hello,

Thank you for your feedback, and I am sorry to hear that you are not satisfied with your item. I have reviewed the correspondence and can confirm that we have responded to all messages received. Please check your junk or spam folder, as occasionally our replies may be filtered there.

With regard to Royal Mail not collecting your parcel, unfortunately this is outside of our control. If you had a collection booked and no one arrived, we would recommend contacting your local Post Office or Royal Mail customer service directly for further assistance.

Kind regards,
Vikki

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