Understairs by Giobella Opiniones 

315
TrustScore: 5 sobre 5

4,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish we received a top quality service from checking out the showroom, followed by the survey by Tony, topped off by Paul who completed the installation. Paul was a true professional w... Ver más

Valorada con 5 estrellas sobre 5

We had a fantastic experience using Giobella, we had under stair storage fitted a few months ago which is brilliant. We then requested a bespoke floor to ceiling cupboard to hide the fuse box in th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Today we had our understairs storage fitted by Adam. His attention to detail was unbelievable and what an outstanding job he has done. He was prompt , polite , explained everything, cleaned up at t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Adam has just finished fitting our under stairs storage and has done a fantastic job. He checked how we wanted certain things fitted at the outset (the height and width of the cupboard shelf). Adam's... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fábrica de muebles
  2. Proveedor de muebles a medida
  3. Tienda de muebles
  4. Tienda para la reforma del hogar
  5. Ensamblador

Escrito por la empresa

Bespoke Under Stairs Pull-out Storage Solutions to enhance your Hallway; Manufactured in the U.K. and Expertly fitted by our qualified timed served Installers. Bringing 40 years of combined experience to become the Market Leaders in Bespoke Understairs Furniture.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

315 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(315)

84 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Understairs storage space transformed

Had our under stairs space transformed into an excellent storage space by Giobella just last week. Just brilliant. Cannot believe how much extra storage this has created. The work was carried out by Paul who was so professional & an excellent fitter. Very conscientious & was very keen to make sure any mess was cleaned up . Great communication from Tony, who came out to survey the space and keep us updated. I would certainly recommend this company.

13 de julio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Thanks Mr Yadav We pride ourselves on our communication with our clients to ensure we deliver the results you have enjoyed. Thank you for your glowing recommendations I will pass your comments on to the rest of the Team. Regards Tony

Valorada con 1 estrellas sobre 5

Company was in Breach of Contract

*Edited to reply to Mr Crolla. Your accusations are false and I've evidence of your lies. If you wish to play ignorance that's your choice, it would not pay in your favour in a court room, particularly as I'll be taking legal actions for your public defamation and false accusations against me. This should show to the new customers the true colours of your personality and the length you're prepared to go to tarnish others.
Definition of "breach of contract" in law: an act of breaking the terms set out in a contract, which you've done by changing my design WITHOUT informing me and gaining my consent first. I only realised it at the time of installation that the new designer was £224 cheaper then my original contract. I had to raise a formal complaint to get the difference back because you never informed me about the changes or the price discrepancy. I urge everyone going through the same struggles I went to report your wrong doing to the Trading Standard Authority. All is recorded and proaveble despite your attempts to deceive customers.

Nothing to complain about the product and the installation. Unfortunately, the company has been in breach of contract and it took a lot of work for things to be rectified. The company did not take any responsibility nor apologised once. Should this happen to you too make sure to report them to the Trading Standards Authority as the contract cannot be changed without your consent.

17 de mayo de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

I have left my reply a week as I have been attempting to comprehend your comments, I will clarify the situation for potential clients whom may read this Review, they will draw their own conclusion whilst taking into account our other hard worked for reviews.

There was no 'Breach of Contract', however there was a change to the Design from your original order.

You ordered a 6 Drawers and 2 Doors configuration in Alpine White from our Origin range. Offer Price £1,944.00

Due to your builder not removing the whole wall as agreed, the Design HAD to be revised down to a 6 Drawers and 1 Door configuration, the change to the design did not lose you any storage space but it SAVED you £224.00

In our numerous conversations you reminded me on 5 occasions that you were a Single mother struggling for money but needed as much storage space as possible in your home. I understand your position as a worker in a foreign country and the mental health challenges this must cause.

Out of the goodness of my Heart and as a gesture of goodwill I supplied to you Free of Charge 6 x extended depth Drawer boxes to the retail value of £210.00.

You asked if we could supply a panel fitted under the staircase to seal it off, I arranged this for you and suggested a token contribution of £40.00 to cover the cost of materials and fitting. You REFUSED to pay making an excuse that you were confused and thought it should have been supplied, by not paying you have acquired company materials and money off the installer for his labour.

In conclusion, you have received goods and services to the Total Value of £2,194.00 yet you have paid only £1,720.00, a price difference of £474.00 in your favour.

To resolve this 'breach of contract' to your satisfaction, I am willing to have my fitter return to your home and remove the single door installed replacing it with 2 doors, also to replace the deeper drawer boxes with our standard drawer boxes as per the contract price and remove the white panel under the stairs which was added. This reverts your installation to the original Contract bringing the price back to the order value of £1,944.00.
Please let me have your payment of £224.00 by bank transfer and I will arrange for the reversion work to be scheduled.

Kind Regards

Tony Crolla (Director)

Valorada con 5 estrellas sobre 5

Excellent

Excellent! We would highly recommend. Adam the fitter was friendly, tidy, amenable and an absolute perfectionist! Many many thanks for our fantastic understairs storage, we love it!!

9 de julio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Jane Thanks for taking the time to leave your review we are so pleased it all went well for you. Regards Tony

Valorada con 5 estrellas sobre 5

Understairs

Just had my cupboard all done, absolutely perfect couldn’t fault them, Adam the fitter was perfect nothing was too much trouble

27 de junio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Thank you taking the time to leave your 5⭐️review it is much appreciated. Regards Tony

Valorada con 5 estrellas sobre 5

So happy 😃

We wanted some under-stairs drawers/cupboards when we first moved in our house, but couldn’t find anyone locally who could do this - we were so pleased to hear about Giobella when our neighbours used them. The service has been so quick from initial contact to fitting! Adam worked so hard meticulously building and creating the drawers and cupboard and cleaned up afterwards! We are so pleased with our new drawers/cupboard - not a single shoe/coat/bag has been dumped on the hallway floor since! We would definitely recommend to others. Thank you ☺️

20 de junio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Thank You Charlotte its always reassuring to get a personal recommendation from a neighbour it takes the nervous anticipation out of having work carried out in your home. Regards Tony

Valorada con 5 estrellas sobre 5

Fantastic - highly recommended

Excellent communication right from the start. The team returned my call, coordinated the home visit to assess what we needed and all the options open to us . They brought samples for us to look at.
The day of the under stairs being done the messages in advance to confirm, they spent the day meticulously fitting our under stairs cub board and drawers. They even cleaned up everything and left it spotless.
Affordable , great service and a wonderful job - looks amazing !!

24 de junio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Debbie Thanks for your recommendation and 5 ⭐️review, Our ‘Process of Care’ achieves high levels of customer satisfaction and your new Understairs Furniture looks Fabulous. Regards Tony

Valorada con 5 estrellas sobre 5

We got there in the end

After a six month wait Adam arrived to fit our under stairs storage. We had an awkward post and Adam worked tirelessly to fit the units around it. The job over ran the allocated day and he needed to find accommodation nearby so he could return on the Saturday morning. Unfortunately one piece had be cut incorrectly during manufacture. Three months later Adam has returned to replace the faulty piece. The 5 Star review is to reflect the level of service we received from Adam. He is a true professional and an asset to the company.

19 de junio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Paula Thank you for your kind comments, the awkward post was a bit of a challenge, Adam is a great asset to our company, I will make sure he is aware of your glowing review of his attention and professionalism. Many thanks again Regards Tony

Valorada con 5 estrellas sobre 5

We bought a house a few month ago and…

We bought a house a few month ago and we really wanted to do something with the under stairs area, we really wanted a modern, well organised space for our shoes. I came across this lovely and professional team run by Tony who was very helpful and they ticked all the boxes for us. Paul was so professional in everything he did, quick and he made sure everything was perfect!
What a great team! I would definitely recommend them!
Thank you!

6 de junio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Anamaria It’s great to get feedback like this, thank you so much for your lovely comments, I will pass them on to Paul he’ll be delighted. Regards Tony

Valorada con 5 estrellas sobre 5

Exceptional service from the start

Exceptional service from the start, everything was as expected and went above and beyond to finish the job to our expectations, very polite and professional

3 de junio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Joao Ive seen the images of your new Furniture and it looks Great! Thanks you for your recommendation we do appreciate it. I will pass your comments onto Paul who carried out the Installation to his usual high standards. Regards Tony

Valorada con 5 estrellas sobre 5

Excellent Job All Round!

We had exceptional service from the very start. Tony was very helpful over the phone and came out straight away to look at our job, measured up and gave price. Some companies dont do this they want it over the phone or on email. Giobella offer that personal touch which I believe is important. Once our units were ready this exceptional service continued. Our fitter Adam let me know when he was on his way. Once here he carried out a brilliant job. He was very hard working, focused on doing his best. He had pride in doing a good job, his attention to every detail was spot on. Which is a breath of fresh air these days and something that we appreciate very much. He did take a few hours but the finished product is amazing and well worth it. Also I commend him on managing to work around the rain which wasnt always playing ball on the day. I am so happy with it all and the quality of the product is excellent too. My understairs storage finishes off my kitchen perfectly. I highly recommend Giobella.

4 de junio de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Denise Many thanks for your fabulous comments, we try our very best to deliver excellent service and a quality product. I will pass on your kind remarks to Adam and also to the rest of the product Team. Ive seen the images of the finished Installation and it looks great against your Blue toned decor. Kind Regards Tony

Valorada con 5 estrellas sobre 5

Excellent service , fantastic product

Excellent service from start to finish. Our understairs storage is just stunning and we are so happy with it. Paul our fitter was exceptional in his work and such a lovely guy.

14 de mayo de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Julia Thanks for your great comments especially about Paul, I’ll let him know. We do appreciate your time in leaving this as it helps to reassure potential clients.
Many thanks and kind regards. Tony

Valorada con 5 estrellas sobre 5

Extra storage solution

Just had our under stairs space transformed into an excellent storage space by this company. We cannot believe how much extra storage this has created. The work was carried out by Adam who is so professional & an excellent fitter. He is so very conscientious & was very keen to make sure any mess was cleaned up . I would certainly recommend this company.

13 de mayo de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Jill The images of your Installation are impressive and I hope the suspension file rails are working well for you, Thank you for taking the time to leave such a nice recommendation it really is appreciated. I will pass your comments on to your Installer Thank you again. Regards Tony

Valorada con 5 estrellas sobre 5

We spotted Giobella locally and decided…

We spotted Giobella locally and decided to get some work done. The staff were very professional from start to finish, explaining the options, process and cost. On the day of fitting we had Adam who was excellent and went above and beyond to help with the fitting and some adjustments for us on the day.

I would highly recommend Giobella and the quality of the service and products they deliver.

15 de mayo de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Steven Good to see it all come together as we discussed, Ive seen the images from the Fitter and it really has transformed the area, thanks for your kind comments Regards Tony

Valorada con 5 estrellas sobre 5

What a fabulous transformation

What a fabulous transformation. Excellent service from start to finish and Adam, our fitter, was very conscientious and took his time to make sure everything was perfect - such a lovely person too. I have no doubts in recommending this company.

7 de mayo de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Joanne Thanks for your lovely comments...we always aim to please. I will pass your kind remarks on to your Installer.
Regards Tony

Valorada con 5 estrellas sobre 5

Excellent service

Adam was excellent. There was a slight issue with the product but he went the extra mile to ensure it was corrected on the day to ensure we were satisfied with the installation

7 de mayo de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hello Mark Thanks for your great comments, Im pleased to see we resolved the "hiccup" quickly and to your satisfaction keeping on schedule and completing your Installation in the time allocated. Regards Tony

Valorada con 5 estrellas sobre 5

Absolutely excellent service from start…

Absolutely excellent service from start to finish. Our understairs storage is just stunning and we are so happy with it, it's transformed our hallway. After looking round at other companies we are so glad we chose these. Paul our fitter was exceptional in his work and such a lovely guy.

26 de abril de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Thank you for your great comments; you are the first client in the World to have Understairs Storage in Concrete Flow finish, we like the look of it that much that we will be launching it in May 24 in our Marmo range. Thanks again Regards Tony

Valorada con 5 estrellas sobre 5

WOW what a transformation

WOW what a transformation!
We were undecided on getting the understairs storage so visited the showroom in Chorley. As soon as we saw it in person, we decided to go ahead with it and we’re so glad we did. The customer service from beginning to end has been excellent. Tony came to measure up and after looking at previous reviews we asked for Adam to install it for us. Initially we were given an installation date a few weeks away but Tony contacted us when an earlier slot became available. It’s been a few weeks now since it’s been installed and I am loving the storage space and how nice it looks too. Special mention for ADAM who worked tirelessly all day to get the perfect finish. His passion and dedication towards his work is exemplary. If you are undecided, don’t hesitate, you won’t regret it. And do ask for Adam!

Thank you Adam and understairs by Giobella!

22 de marzo de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Ashiyana Thats a great recommendation thank you so much, I will let Adam and the rest of the team know of your comments they will be absolutely thrilled. Regards Tony

Valorada con 5 estrellas sobre 5

From start to finish a 5* experience

From start to finish a 5* experience. Adam arrived on time and worked tirelessly to achieve a perfect finish in two days. This is the storage that I had dreamed off, this company made it a reality. A massive thank you to Tony and Adam for you hard work and making this come true for me.

3 de abril de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Caroline We can make dreams come true!! We are so pleased it all turned out so well for you and thank you so much for your generous comments. Really appreciate them.
Regards Tony

Valorada con 5 estrellas sobre 5

Great company who did a fantastic job…

Great company who did a fantastic job at transforming our under stairs, very professional, exceptionally high standard work

8 de abril de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Laura Thank you so much for your kind comments, Ive seen the images of the finished installation and its looks great!! Regards Tony

Valorada con 5 estrellas sobre 5

Just had the understairs storage done

Just had the understairs storage done, great job and looks fab,
Adam the installer was very good and the finish in his work was first class
Would recomend the company to others

9 de abril de 2024
Opinión espontánea
Logotipo de Understairs by Giobella

Respuesta de Understairs by Giobella

Hi Alan Thank you for your recommendation and your lovely comments I’ll pass them onto Adam and the rest of the team, Regards Tony

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más