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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Keine Lieferung erfolgt!!!! Ich habe im Mai 2025 eine Bestellung von 3 Puzzles gemacht und eine Bestellbestätigung erhalten. Bis zum 24.01.2026 keine Lieferung. Leider ist über careatunidragon.com ke... Ver más

Valorada con 5 estrellas sobre 5

Fast shipping, and the puzzle is beautiful and looks really well-made <3 Ist ein echt schönes Geschenk gewesen :) Von der Bestellung des Puzzles bis zur Ankunft des Päckchens hat es gerade einmal z... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kingsize Houten puzzel van kameleon besteld via Amazon. Bestelling kwam 2 weken eerder dan verwacht. Product is netjes verpakt, goede kwaliteit, hij is compleet. Eenmaal af blijkt de puzzel nog... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Puzzle besteld op 30 november, maar krijg geen antwoord op mijn vragen per email wanneer hij wordt geleverd. Nog steeds niets ontvangen, ook geen track and trace code, enkel ordernr bij bestelling. U... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,2

Todas las opiniones

(222)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The puzzle of this shop are very…

The puzzle of this shop are very amazing because of the shape of the pieces (animal, object) and the beautiful colors of the all puzzle. Really a piece of art.

10 de junio de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you very much for your feedback! It means a lot to us

Valorada con 5 estrellas sobre 5

very beautiful and funny puzzle

The unidragon puzzle are really funny to do and really beautiful to see. The design are new with some pieces of puzzle like animals or objects. The puzzle making is also a very playful moment.

9 de junio de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you for your feedback!

Valorada con 4 estrellas sobre 5

Great product

Great product i bought 2 on may 9th and didn’t get a tracking number after a week,so I contacted them and within an hour they replied saying that they were also waiting for a TN (which was a bit strangest this point I’m like .. yeah I’m f*%#d ) they also told me that only one puzzle had been sent because the owl was out of stock and would take longer to receive it and they asked me if I still wanted the owl or wanted something else.. I told them I wanted the owl and that I would wait .

I went in thinking that I was gonna get scammed because they have mixed reviews and there’s a lot of ads on fb that claim to be them , I remember clicking in one of the ads at one point and got sucked into it cuz they’re so cool however instead I went directly to their website and and purchased it

What a great product I can’t wait to get the second one .. the fine cutting of those little pieces .. and the art behind it.. it’s mesmerizing... the pieces are so unique and cool ,even if you’re really really good at building puzzles and I’m talking about 1000+ pieces
This is going to keep you there for at least 4-6 hours.. I know it’s only 300+pieces on the king sizes and trust me it’s nothing, 300 pieces sounds like nothing but when you’re building this with those shapes it makes it a bit more challenging they are CLEARLY NOT your average puzzle pieces

Only four stars cuz the whole thing with the tracking number it’s a bit obscure
They give you a link to an app called “ shop” downloaded (if you don’t have it) so I did and the only thing that was showing me IN the app it was the same receipt that i had in my email...

UPDATE:
I got the owl 4 days after posting this review.

great product!!

i just wish the puzzles where larger and more pieces

29 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you very much for your feedback!
Sometimes track appears some time after sending the order. Tracking information is sent in a new letter as soon as we get it.

Valorada con 1 estrellas sobre 5

Package never arrived from DHL and no contact from Unidragon

Package never arrived from DHL, unidragon said they would send another out if I wanted but I offered to wait a couple more days to see if DHL would reply to my messages... To which they did not. Now UniDragon is not replying
.. Complete waste of time

26 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Hello. Thank you for your feedback. We have checked information and replied to your email. Please accept our sincere apologies for not responding in a fast time. Thank you for understanding and patience.

Valorada con 5 estrellas sobre 5

Fast delivery, excellent product

Delivery was fast within a few days. It arrived nicely packaged and the quality and fun of the product is excellent. I am planning to buy again.

25 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you very much for your feedback!

Valorada con 1 estrellas sobre 5

DO NOT ORDER THESE PRODUCTS!

DO NOT ORDER THESE PRODUCTS!
I ordered a few puzzles as a gift over a month ago. I checked the shipping number and it was never sent. After contacting the customer service, they apologized and said that "it must have gotten lost in shipping" and that they would resend it.
A week later I asked for another tracking number, they replied "we will send you a tracking number in a few days."
A week later, still no tracking number. I contacted customer service and the reply was literally "We forgot to send this, we will ship it in a few days."
It's been another week and I still have no tracking number or any idea if they are planning on sending my order.

21 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Hello. Thank you for your feedback, we will check the information and will definitely return with an answer.

Valorada con 5 estrellas sobre 5

Wonderful puzzles

Wonderful puzzles! Interesting and can be an element of decoration in your house.

12 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you for your review! We are happy that you like our puzzles.

Valorada con 5 estrellas sobre 5

1st time buyer

Bought 3 puzzles! They were beautiful and the quality was top notch.

11 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you very much for your feedback!

Valorada con 5 estrellas sobre 5

Beautiful puzzles!

I love the puzzles from Unidragon. The craftsmanship is excellent. The printed images are vibrant. I love the packaging. It makes such a nice gift. I have 13 puzzles so far. The quality of each puzzle is definitely worth the cost. Customer service is great too. I had a question about shipping & the company was quick to respond. I'll continue to purchase.

7 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

We would like to thank you for your feedback! It means a lot to us!

Valorada con 4 estrellas sobre 5

The product is EXCELLENT

The product is EXCELLENT. Definitely a huge but very fulfilling challenge. I just wish the pieces would fit amd STAY together better while you are working on it. We had to help ourselves with tape to keep the shapes together. Otherwise it is a wonderful gift and lots of fun to learn.

7 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Hello Ana, Thank you for sharing your experience.

Valorada con 5 estrellas sobre 5

This was the perfect gift

This was the perfect gift! Very fast shipping. Very high quality and attention to detail on each piece. I highly recommend this to anyone that enjoys puzzles.

7 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Best puzzle ever

This was without a doubt the greatest puzzle I have ever done. It was so complicated and it took a few days. Usually I blow through a puzzle in a few hours I was so pleasantly surprised. The intricacy of the pieces is just too amazing. The beauty of the way the pieces flowed together gave me such an amazing feeling of peace and relaxation. I could feel a story in the way the pieces were shaped. It was Quite an experience!! I really hated to take it apart but I know i will be putting it together again and having fun. These puzzles are well worth the price!!! I want them all I can't wait for my next one!!! ❤️❤️ Thank you for this puzzle. It changed the way I view puzzles. I never want to do a standard one again after that. Just gorgeous. Thank you ❤️❤️❤️🤗🤗

7 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Dear Lyndsie!
Thank you very much for the time spending to leave your feedback!
We are happy to hear that you like our puzzles!

Valorada con 5 estrellas sobre 5

My kids like the puzzle

My kids like the puzzle, they are so colourful and the quality is really great!

6 de mayo de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Hi Stefan,
Thank you so much for your feedback! We are happy that your kinds like it.

Valorada con 1 estrellas sobre 5

I love the puzzles, after sales service sub-normal

I love the puzzles, received quickly, mistake in the order has been horrific to remedy, have had to complain to PayPal to try to get a refund on one puzzle not delivered, instead, they offered me (after many requests for refund) some points, so I could buy more from them! talk about insult to injury, their refund policy is non existent! I cant believe how bad the after sales service is! Don't buy from them.

28 de abril de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Each case is considered individually. There is a return policy, and in this case, we offered several options for resolving the issue. As a result, we provided a refund. Thank you for your feedback.

Valorada con 5 estrellas sobre 5

Fast shipping

Fast shipping, everything OKAY.

28 de abril de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you for your feedback! We really appreciate it.

Valorada con 5 estrellas sobre 5

A family treasure

This kind of puzzle is the most beautiful one I've ever seen. It is challenging, but never frustrating and so much fun! True artwork, a real treasure.
The box it comes in is lovely and sturdy. I was so happy with it, I ordered more.

26 de abril de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

We would like to thank you for your feedback. We really appreciate it!

Valorada con 1 estrellas sobre 5

Grosses Puzzle bestellt, nie erhalteb

Grosses Puzzle bestellt, bezahlt, NULL Reaktion, nie geliefert. Ca 85€ sind weg. Es hätte ein Geburtstagsgeschenk sein sollen, der Geburtstag ist längst vorüber. Miserabel, sowas. Sieht verdammt nach Betrug aus 🤮. Hände weg von dieser „Firma“

22 de abril de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Hello

We have checked your order and sent you a message in the mail. To address this issue.
For shipments to Switzerland, additional customs fees may be incurred from the customer. we warned you about this by mail, but did not receive an answer.
We are sorry that such a situation has turned out and we hope to resolve it in the near future.

Your order was delivered to your address yesterday.

Thank you for your feedback.

Valorada con 5 estrellas sobre 5

Very nice puzzles

Very nice puzzles! I bought several as gifts and they were very appreciated.

22 de abril de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Thank you for your feedback.
We are very glad that you are happy with the puzzles.

Valorada con 1 estrellas sobre 5

Really slow shipping, missing piece

After paying for expedited shipping and still waiting for a month to receive the puzzle, it was missing a piece. My daughter was so excited when the puzzle finally arrived, only to be disappointed when there was a piece missing.

21 de abril de 2021
Opinión espontánea
Logotipo de Unidragon

Respuesta de Unidragon

Hi Zoë,
Thank you for bringing this issue. Missing piece is a fairly rare event, but nevertheless, sometimes it happens for various reasons. We will help you with this issue.
Could you please contact care@unidragon.com. Please send the photo of the puzzle, photo of the letter which was inside the box and your order number.
Thank you for understanding.

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