Universal Windows Direct - Chicago Opiniones 24

All the negative reviews you read are true. Our salesman Ricky was not only a liar, he was incompetent as well. We received a quote to have every window replaced in our house. We specifically asked how they counted the bay windows with 3 small windows on top and Ricky told us it was counted as one window. Installation came and went and they did not replace the 3 small windows we specifically asked about. We got in contact with Jason, the area sales manager and told him about the issue. He told us it would normally be $3,600 but if we gave them a 5 star review they would offer us the employee pricing of $3,000. Insulting. These windows are small (please see photo) and $3,000 seems outrageous, especially when it was their mistake. We had other issues with the company before this, lied to about when financing would start, hour late for the measuring appointment after my wife left work early to work with their schedule etc… they are also very unresponsive. Do yourself a favor and stay away from this company.

My father ordered windows for his home and waited months to get them in. He was given 3 different dates of when they would be there and in the end the instal date changed again. Moving to the day of instal and all the windows get ripped out of his house and then the installer realized 4 out of 8 windows were to small. The installer even said he wouldn't put them in his own home this way. When they contacted the Job supervisor he spoke to my father and the installer who both said the windows were the wrong size, off by 3 to 4 inches. The job super told the installer to figure it out and get the windows in because they were done with this job. My father was then told to take pictures and videos and send them into the main headquarters and they would make a decision. Now he cant get anyone on the phone, the installer did the best he could but they had to add 2×4s all around to get the windows to fit and then they couldn't finish trimming them out because the brought the wrong material. My father is retired, a Vietnam vet, Purple Heart recipient and this is how he was treated by this company he trusted to do this job correctly. Find another company, do not give them your business.

Run away from this company - Sales sold us 2 extra windows we did not need - then no communication from them - have had to call them multi times for updates on status - they want 50% upfront (gave them that) then another 40ish % at time of delivery ( but to their warehouse - not your home) so you have to almost pay the full amount BEFORE they do anything. Sales man said time of delivery to my home - which was a LIE.... This company so far is a joke - about to get lawyers involved.... asked them to make it right and call me back for install - never called back.....