I've been using UpperLevel hosting to host my website now for roughly 5 years and I can say unequivocally that Brad and his team are TOP NOTCH. I can't compare them to anyone else because, why w... Ver más
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Consulta las opiniones de los clientes
I have been hosted by Upper level for a few years now and they are brilliant. Even though I am based in a different country and on a different time zone, I always get a prompt response prompt action a... Ver más
UpperLevel has consistantly provided the most impressively professional service for the whole 3 years I've enlisted their services! Just today after I botched a simple password change ordeal (MY faul... Ver más
Brad and his team @ Upper Level are experts in all things IT and customer service. They've hosted my website for 5yrs and I've never had one issue! And, if I have a random question about email or othe... Ver más
Información sobre la empresa
Escrito por la empresa
UpperLevel is a premium managed WordPress hosting provider built for agencies, businesses, and professionals who can't afford downtime, slow load times, or unreliable support. Unlike budget hosts that automate everything and leave you on your own, UpperLevel combines enterprise-grade NVMe SSD infrastructure with a hands-on team of Level 3 WordPress experts available 24/7/365. Every site hosted with UpperLevel is proactively monitored, with performance tuned, malware removed for free, and support requests answered in under 5 minutes on average. Our team doesn't just manage servers — we manage your WordPress environment end to end, handling core updates, plugin updates, staging environments, and daily backups so you never have to worry about what's happening behind the scenes. UpperLevel's hosting plans are powered by NVMe SSD storage for blazing-fast speeds and feature daily off-site backups with a 45-day retention window — far beyond what most hosts offer. We also include free malware removal, proactive uptime monitoring, and staging environments on every plan. Our pricing is straightforward and stays the same at renewal — no bait-and-switch introductory rates. Shared hosting plans start at $11/month, and Managed WordPress plans start at $24/month. Every plan comes with a 45-day money-back guarantee, so you can try UpperLevel completely risk-free. Based in Boca Raton, Florida, UpperLevel is the managed WordPress host that treats your site like we would treat our own. Whether you're migrating from a slow shared host or scaling an agency with dozens of client sites, UpperLevel gives you the performance, support, and reliability your business depends on.
Información de contacto
103 West Camino Real, 33432, Boca Raton, Estados Unidos
- +15613180465
- laura@upperlevel.com
- upperlevel.com
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Customer service off the CHARTS
I've been using UpperLevel hosting to host my website now for roughly 5 years and I can say unequivocally that Brad and his team are TOP NOTCH. I can't compare them to anyone else because, why would I ever USE anyone else?
Just yesterday, 10/22/26 I noticed an issue with indexing (Google) on my site. I opened a trouble ticket asking abut it and within an hour not only did I get a response, but Brad personally told me exactly what was wrong and offered to fix it. Fifteen minutes later and it was taken care of.
Yeah, that's just one instance, but it is how every trouble ticket I've ever submitted has been handled. Quickly, efficiently and totally satisfactorily.
If you have a website that needs a place to live, it couldn't find a better home than UpperLevel hosting.
The only hosting company for my companies
I have been hosted by Upper level for a few years now and they are brilliant. Even though I am based in a different country and on a different time zone, I always get a prompt response prompt action and they are polite and courteous. I wouldn't use anyone els
UpperLevel's response time is INSANE!
UpperLevel has consistantly provided the most impressively professional service for the whole 3 years I've enlisted their services! Just today after I botched a simple password change ordeal (MY fault) Brad was there INSTANTLY with a remedy! And that 'instantly' is not a one-off either. His quick response time is mind bendingly consistent. Couldn't ask for a better service!
Maniacally Focused Service!
I've been with Upper Level for several years, but recently stood up a new domain and website. Upper Level handled the forwarding, the mail migration, and everything associated with this for a fee that almost made me feel guilty. Brad is so thorough and knowledgeable, but his superpower is that he is maniacally focused on customer service. Highly recommended!
Upper Level is Simply The Best!
Brad and the team at Upper Level are simply the best! Always going above and beyond and make me feel valued as a customer. I have worked with Upper Level since 2019, and recommend them highly!
Their customer service is exceptional
Their customer service is exceptional! If I could rate it higher I would. Too bad there's no extra credit. I've been a customer at this web hosting site for the last couple of years and before working with them, I never thought too much about companies like this. I've moved all of my domains over to them. After many years of dealing with large companies like GoDaddy, I can tell you, the difference is immense. Any questions, I get simple answers from HUMANS. The price difference is also staggering. Larger companies try to upsell you for "security" features that you don't even need. And... all the upselling of the other guys is exhausting. Love, love, love this company.
Brad helped me with my website hack
I can't say enough good things about Upper Level Hosting and Brad.
I first realized something was wrong when I opened my website and found it completely blank. I emailed Brad, and he responded almost immediately. After checking things out, he discovered the site had been hacked, explained exactly what had happened, and then got to work fixing it. Before long, my website was back online.
What really stood out was how responsive he was throughout the whole process. Every email I sent was answered quickly, and he kept me updated every step of the way. He also took the time to explain what we could do to better secure the site and help prevent something like this from happening again.
When your website suddenly disappears, it's easy to panic. Brad turned what could have been a nightmare into a smooth, straightforward experience. He was knowledgeable, professional, and incredibly helpful from start to finish.
If you're looking for a hosting company with excellent customer service and people who genuinely know what they're doing, I highly recommend Upper Level Hosting. Thanks again, Brad!
Always Above and Beyond
I chose this company six years ago when I first started my business at the recommendation of a friend and I have never looked back. Their customer service is everything it should be and more. I messaged them early this morning in utter panic because my Microsoft Exchange wasn't sending or receiving emails. Now keep in mind that this is not Upper Level's responsibility, but noting my panic with an important workflow at risk, Brad picked up the phone (and called me even though he was not in his office). He set up a Zoom session and walked me through fixing the issue I was having. That is stellar service.
Excellent company
This company is an example of how businesses should be run. They are professional, courteous and quick in resolving any issuers you may have. So happy with this company. Thank you Brad for your excellent service.
I cannot begin to say how Great…
I cannot begin to say how Great UpperLevel Hosting is! From helping me transfer my domain to making sure my email was connected to my site!! Thanks for giving my website a great super fast place to live!! UpperLevel can't be beat and their Customer Service is the ABSOLUTE BEST. Thanks you for all your hard work!!
Upper Level is Great
I use Upper Level for web hosting and email. Very dependable service, never have problems. Billing is fair and simple. Upper Level makes it easy!
Outstanding Service and Support
Brad and the entire team are so knowledgeable and responsive! I’ve never had an issue and they are easy to contact for any questions I may have. You are in great hands with UpperLevel!
Reliable and great communication
I've been with Upper Level for several years and have never had a single issue. Brad is always very responsive when I have a question, and Upper Level keeps users informed about anything that may be going on. Super reliable, super friendly. Would definitely recommend!
I felt absolutely cared for
I felt absolutely cared for! Highly communicative! Personalized service! Brad took his time explaining all the ins and outs so that I was never confused. I basically got to kick back and have everything done for me…my favorite. I couldn’t be more pleased.
Truly exceptional service!
Brad Newman and the team at UpperLevel provide the highest level of customer service. My company has used them for years and I can't say enough great things. When issues come up, which is extremely rare, they will not rest until they have solved it. 5 stars isn't enough.
I have had UpperLevel hosting my website for 4 years.
I have had UpperLevel hosting my website the entire 4 years I've been a VoiceOver artist. In that time there has never been a time when my website hasn't performed up to my expectations. In fact the only time I have ever had to call for tech support is when I was having a problem with something OUTSIDE of their responsibility. I couldn't get help from the relevant party, so I called NewLevel for help. Much to my surprise, I didn't get a phone tree, I didn't get someone who couldn't speak English, what I got was Brad himself! He is the one who answered the phone! He stepped up and pointed me in the right direction and I was able to get my problem resolved. As long as UpperLevel is in business, they will have me as a customer.
Outstanding Service
Brad and his team @ Upper Level are experts in all things IT and customer service. They've hosted my website for 5yrs and I've never had one issue! And, if I have a random question about email or other tech issues, Brad typically responds in a few hours. My business wouldn't work without Upper Level!
The best hosting service I have ever worked with
Thoughtful, caring, completely professional and affordable hosting services. Can't speak highly enough about them. Brad is a real mensch.
Upper Level is great!
I have never left a review for any product or service of any kind, however it is more than worth my time and effort to appreciate the service of Upper Level Hosting. First of all, the product is excellent and extremely reliable. Support has been stellar - far above what I would ordinarily expect - I cannot say enough! Although I retired several years ago I've kept Upper Level as my host service.
The Best
As a full-time voice actor, I have so many balls to juggle. I am so grateful to have UpperLevel dealing with the hosting of my website, a ball I often dropped before them. They are proactive, attentive and the customer service is off the charts amazing.
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