Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered over a hundred dollars worth of their product nearly two months ago and they immediately took my money, but I have not received their product or any sort of notification of a delay. I reache... Ver más

Valorada con 5 estrellas sobre 5

I’m honestly so impressed with the pet hair removal glove from Uproot Clean! Shipping was super fast, which was a great start, but the best part is that it actually works. My dog sheds everywhere, an... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The products may be great, but the hassle of ordering, not hearing from them after multiple attempts is just not worth it, I would rather do business with a company I can trust. I will be disputing th... Ver más

Valorada con 5 estrellas sobre 5

I don't own pets, but I decided to try Uproot's laundry and cleaning products after seeing them online. So far, I've been extremely satisfied with the results. The products are simple to use, work as... Ver más

La empresa ha respondido

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2,4

Malo

TrustScore: 2.5 sobre 5

789 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 42% de las opiniones negativas

Suele responder en menos de 2 semanas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Exceptional Customer Service

I am beyond pleased with the Customer Service that was provided. Reynan was very detailed and knowledgeable on the Uproot Clean products. This is my first time purchasing a grooming vacuum. I am very excited to start grooming my animals from the comfort of my home! Thank you again!

2 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible customer service!!!

I haven’t received my product yet but I had to share my customer experience right away.

If customer service were an Olympic sport, Uproot Clean would be a gold medalist!

I purchased two items this morning (9-3-2025). I was perfectly ok with the price I had paid with the 20% introductory purchase discount plus free shipping and the free gifts (not sure what they are) until I opened my email.

Inside that email was an offer for 28% off my purchase. I thought I had lost out on money.

I decided “what the heck” and contacted the company. Much to my surprise, the email was answered within an hour and they offered to honor the discount in the email.

I truly appreciate when a company will stand up for the customer and do the right thing. Too often, companies give customers the runaround in the name of profit. They don’t understand that those few dollars can go a long way.

Look at me. I haven’t even used the product and I’m giving a positive review.

If the grooming kit and washing machine tablets work nearly as well as Janine took care of me, they’ll have a lifelong customer.

Don’t hesitate to buy from this company! You will not be disappointed!

3 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Customer Service

The trimmers quit working after one use. I was very bummed as I loved the product the first rime i used it. When I notified them about this issue, they were very quick to respond and offer a replacement. Im very pleased with their customer service and cant wait to get my replacement and start using them again.

31 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I TRUST THIS COMPANY

I ordered tooth wipes for my Maltipoo. Being an older individual, I could not remember whether or not I had actually placed that order, and decided to place an order for the wipes. I contacted the company ON A SUNDAY MORNING, explaining my possible screwup. Early that afternoon, a representative from Uproot responded so kindly, telling me they had found that original order which would be out for delivery within the next couple of days. They assured me all was well, that the duplicate order had been cancelled and my funds had been safely returned to my account. WHO DOES THIS KIND OF CUSTOMER SERVICE ANYMORE!!??
Needless to say, I’m sticking with Uproot for my pup’s needs from NOW ON! Thank you Uproot.
Constance Davis
Oak Grove, MO

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

What an incredible company

What an incredible company. Not only do their products work great but their customer service is above par! I unknowingly put my brush together wrong and it broke, they sent me a new one even though it was my fault. I will continue to order from Uproot and recommend them to everyone!!

31 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick response and solution

Quick response and solution
Glizelle was the customer support person who worked with resolving an issue I had with my vacuum hose and she was friendly, fast to fix the issue, and all around provided 5 star customer service. I am very pleased with the customer service Uproot provides and am excited to be able to use my product again. Thank you!

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I misplaced my power cord

I had gotten my cordless vacuum as a gift and I misplaced my cord. They were quick to send me a new cord at no charge. They were great and knew exactly what I needed when I gave them my order number.

12 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

How good was that??🙁

Customer service starts with a quick response once an issue has been identified. Uproot Clean not only responded in a very timely manner but they assigned me an agent that supported me through out the issue. Not only is the product awesome, now I have to add Costumer Service on the list as well. 🥰😎

18 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast, kind, and thoughtful assistance!

I sent an email asking for help with a broken part (my fault not the product) and was shocked to find a response in my inbox less than 10 minutes later. Janine was thoughtful and kind throughout our interactions and made me feel like a priority. I love the product and the amazing support!

21 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

System works great

System works great, even though I’m still trying to get my dogs used to it. The only problem I had was with the clippers, which quit working after the second time I tried to use them. I contacted customer service and even though I was technically a little less than a month out of my warranty they replaced them for me. So far my experience with them has been great.

17 de agosto de 2025
Opinión espontánea

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