Jess is courteous and professional. She arrived promptly. She is chatty and interested. By day she is a NHS physiotherapist so very knowledgeable. She gave suggestions and followed up with a clear set... Ver más
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Consulta las opiniones de los clientes
I had an excellent experience with Chris. He was very professional, attentive, and highly skilled. It really felt like he knew exactly where the tension was and how to relieve it. Definitely worth the... Ver más
La empresa ha respondido
Danielle was exceptional keeping me informed when making her way. The massage was perfect, the pressure used was exactly what I needed. You will not be disappointed if you book her.
La empresa ha respondido
Over all over had good experiences with the app. However there have been a few therapists with dry hands that I had to report but the app directed me to better therapists and gave a bit of a discount... Ver más
Información sobre la empresa
Acerca de Urban | Massage & beauty at home
Escrito por la empresa
The Urban app is the easy way to book spa and clinic treatments right to your door. Stay put and choose from 30+ treatments, including relaxing massages, facials, manicures and even physiotherapy or osteopathy sessions, all delivered by pre-vetted professionals you can trust.
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Booking is simple
Just select your treatment, choose your mobile therapist and pick a date and time that suits you. Your pro can be at your doorstep in as little as 60 minutes. Available across the UK and in Paris.
Trusted therapists
Every professional on the Urban app is qualified, insured and background-checked, so you can enjoy your treatment with peace of mind. Make your decision even easier by scrolling through reviews and detailed bios. They come fully equipped too, just grab some towels and you’re good to go.
Available from 7am to 11pm
Book at a time that suits you, seven days a week from 7am - 11pm. Come across an issue? Chat directly to our customer support team via the live in-app chat or on the website, they’ll be there to help every day between 7am - 11pm.
Rebook your favourites
Have a preferred pro? Tap the heart to favourite them, making it easy to rebook and request availability from your go-tos.
Free cancellation
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Earn points every time you book
Urban Rewards is our free digital loyalty scheme that rewards you for investing in your wellbeing. The more points you collect, the brighter life gets, with regular discounts and partner perks. Simply sign up or log in to your account and you’ll get 50 free points to get you started!
Our commitment to your safety
Escrito por la empresa
- We take your safety seriously
- We verify each mobile therapist’s identity and conduct criminal screening checks to confirm they’re up to Urban standards. We check each qualification for the services they’d like to offer, as well as their insurance and ID. We have strict hygiene practices and a zero-tolerance approach to suggestive behaviour. Learn more : https://urban.co/en-gb/safety
Our cancellation policy
Free cancellation up to 24h
We understand that life happens and plans can change, so we offer free cancellation when you cancel over 24 hours before your booking begins. You’ll get a 70% refund if you cancel between 24 and 2 hours before your appointment.
Información de contacto
Great Suffolk Street, SE1 1PP, London, Reino Unido
- urban.co
Refer a friend, get £15 off
4,7
Excelente
3 mil opiniones
Ha contestado el 41% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Over all over had good experiences with…
Over all over had good experiences with the app. However there have been a few therapists with dry hands that I had to report but the app directed me to better therapists and gave a bit of a discount rebooking after that experience
23 de marzo de 2026
Opinión espontánea
Jess is courteous and friendly
Jess is courteous and professional. She arrived promptly. She is chatty and interested. By day she is a NHS physiotherapist so very knowledgeable. She gave suggestions and followed up with a clear set of exercises.
17 de marzo de 2026
Professional and friendly
Professional and friendly. Very good pressure and a very good massage
19 de marzo de 2026
Hajnalka was extremely professional and…
Hajnalka was extremely professional and highly knowledgeable. Highly recommend!!
19 de marzo de 2026
Respuesta de Urban | Massage & beauty at home
Hajnalka sounds amazing – so glad they gave you such a great treatment.
Fantastic
Urban is truly the best at home massage and beauty therapy company on the planet. Their customer service is excellent and their therapist’s are all vetted to ensure quality of their training and credentials etc.
17 de marzo de 2026
Respuesta de Urban | Massage & beauty at home
Wow, thanks so much for the 5-star review. We're so glad you had a great experience using Urban and hope to see you again for another treatment soon.
Respuesta de Urban | Massage & beauty at home
Thank you for the 5-star review, Sara!
Unreliable, bad customer service
First massage was great, second was a bad experience. Masseuse never showed up, and customer service on the Urban website was really bad. No apology, no explanation, just a no show. Got a full refund but will not be booking again.
20 de marzo de 2026
Opinión espontánea
Respuesta de Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Danielle was exceptional keeping me…
Danielle was exceptional keeping me informed when making her way. The massage was perfect, the pressure used was exactly what I needed. You will not be disappointed if you book her.
13 de marzo de 2026
Respuesta de Urban | Massage & beauty at home
Fiona sounds amazing – so glad they gave you such a great treatment.
Excellent reflexology service for my…
Excellent reflexology service for my Mother.
14 de marzo de 2026
I had an excellent experience with…
I had an excellent experience with Chris. He was very professional, attentive, and highly skilled. It really felt like he knew exactly where the tension was and how to relieve it. Definitely worth the money — I would highly recommend him and will book again
16 de marzo de 2026
Opinión espontánea
Respuesta de Urban | Massage & beauty at home
Thanks for your review, Cristina! Chris is such a great therapist, we're so glad you got to experience their magic. We're happy to hear you enjoyed your treatment and hope to see you soon for your next session.
There are professional therapists…
There are professional therapists elsewhere who do a formal consultation and take consent. Hopefully this review will reconsider their recruitment policy. One for the onboarding team.
The couch was uncomfortable including the headrest.
8 de diciembre de 2025
Love urban
Love urban! Had the best massages of my life from pros on this app. And all in my own home. Love the Beauty treatments too and get my lash extensions done through urban.
17 de marzo de 2026
Opinión espontánea
Respuesta de Urban | Massage & beauty at home
Thanks for sharing your love for our services, Coco. We can't wait to welcome you back for another treatment.
So pleased with my regular massages and…
So pleased with my regular massages and the therapist really helps where it’s needed.
13 de marzo de 2026
Respuesta de Urban | Massage & beauty at home
Thanks for such great feedback Kathy, we really appreciate it.
It is not the cheapest service but the…
It is not the cheapest service but the therapists are all professional, organised and I had never felt I needed to check they were qualified. Great if you want last minute too!
16 de marzo de 2026
Opinión espontánea
Respuesta de Urban | Massage & beauty at home
Thanks for the glowing review, Alex! Your feedback helps us make Urban services even better – hope to see you again soon.
Excellent as always
Excellent as always! Jovita really tailored the massage to suit my needs and I will be booking again thanks so much
16 de marzo de 2026
Opinión espontánea
Respuesta de Urban | Massage & beauty at home
Sounds like Jovita did a great job – so glad you loved your treatment, Camilla!
Aster was very professional and…
Aster was very professional and friendly. The massage was excellent and helped relieve my shoulder pain. Highly recommended.
12 de marzo de 2026
Respuesta de Urban | Massage & beauty at home
Hey Mona, we're so happy you enjoyed your treatment. Aster is one of the best. Hope to see you soon!
excellent service all round
13 de marzo de 2026
Opinión espontánea
Respuesta de Urban | Massage & beauty at home
Thanks so much for the 5-star review!
Respuesta de Urban | Massage & beauty at home
Hey Yannik, thanks a lot for your feedback – so glad you enjoyed everything.
Respuesta de Urban | Massage & beauty at home
Thanks for such great feedback Zeynep, we really appreciate it.
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