Use The Sun Opiniones 

178
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really great installation! Jack and John and the team arrived promptly, nice and early in the day, and absolutely smashed it! 23 panels between the front and back of the house, and a battery syste... Ver más

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Valorada con 5 estrellas sobre 5

Ben and George carried out the installation work in a very professional way and kept us fully informed of what was happening. Explained everything on completion and they left the house clean and ti... Ver más

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Valorada con 5 estrellas sobre 5

The installation all went ahead as planned and completed efficiently. The routing of wires is very discrete and the handover well explained. We are very pleased.

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Valorada con 5 estrellas sobre 5

I had Jack and Matt complete an installation for us. From end to end they both made sure the customer experience was a great one. From the start and introducing themselves, explaining the... Ver más

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Información sobre la empresa

  1. Empresa de energía solar

Información proporcionada por diversas fuentes externas

Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

178 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(178)

38 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly recommend Eddie and all of Use…

Highly recommend Eddie and all of Use The Sun. From start to finish, excellent communication and fuss free installation of EV charger and solar panels with battery. Would happily recommend them. Looking forward to my solar future .Thank you

17 de febrero de 2025
Opinión espontánea
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Respuesta de Use The Sun

Thank you Tina, I have passed on your comments to the team who are delighted to have another satisfied customer

Valorada con 5 estrellas sobre 5

Simply top-class customer service at…

Simply top-class customer service at every level.
From initial contact with Eddie offering advice based on years of experience, to Keeleigh & Lauren facilitating a very pleasant visit by Lee to survey and offer further advice, to finally Andy & Scott professionally installing a perfect system explaining everything along the way.
All this in a timeframe that suited us, this is customer focus & service at the very highest levels. All coupled with very competitive pricing.
Followed up by Keeleigh calling post-installation checking everything is ok and we're satisfied, of course we are!
Use The Sun are very highly recommended by us, you'll have a great experience with the company!

6 de febrero de 2025
Opinión espontánea
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Respuesta de Use The Sun

Thank you Matin, it was a pleasure to instal and you know where we are if you need us again - all the best

Valorada con 1 estrellas sobre 5

Lack of Support

I used this Company in 2017 as probably one of their first Heatpump installs. They didn't instruct me how to Claim RHI Grant so I lost that. Put it down to experience. They fitted a Heatmiser control that you have to be a Genius to use. I have to constantly contact them if I want alter the settings when they should have offered an alternative controller. As it Is more important now than ever with rising Energy costs I asked for a call back on 14/10/24. No contact.
Phoned yesterday 05/02/25 No call back so I can get my heating on.
Phoned and left a message on their Website still no response and now they've gone home and it's -3° outside.
Buyer beware

6 de febrero de 2025
Opinión espontánea
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Respuesta de Use The Sun

Dear Mr Crane

I am at a loss to know how to reply. We pride ourselves on good customer service and helpful installers and our other feedback bears testimony to this

I have spoken at length to the office. As I understand it, we installed an Air Source Heat Pump July 2019 (not 2017 as you said) and for 6 years your system has worked perfectly; despite it having only been serviced once in May 2022 (unless you have had others service it)

You installed underfloor heating after we installed the Heat Pump. When you called us we sent a team to you, free of charge, who identified the fault lay with the pump for the underfloor heating, something we did not instal and have no experience with

As to the Heatmaster control, we use that a lot and have not had a problem. You have used it for 6 years and this is the first we are hearing of your problems; you did not mention any problems during the service in May 2022. If you have a problem with it now please call the office where someone will be able to help you.

For the RHI, we did not instruct anyone how to claim it, I am sure the sales team would have told you about it at the point of sale, it being one of the biggest sales drivers. After that it is down to the customer to complete the on-line form which contained personal details we do not have on our customers

My colleagues have been trying to contact you but you do not accept or return their phone calls.

I am sorry that after 6 years you are suddenly disappointed because your underfloor heating pump has broken down but there is little more that we can offer. If you disagree, please feel free to contact the office where advice is always available during office hours.

Valorada con 5 estrellas sobre 5

I used Use the Sun a few years ago and…

I used Use the Sun a few years ago and to fair was very disappointed. Saying that I have used them end of last year and I got to say they were absolutely brilliant. Never have I encountered such a turn around in a company. From reception staff, accounts department and the installers. Nothing now could be improved. JUST FANTASTIC. Thank you all so much.

10 de diciembre de 2024
Opinión espontánea
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Respuesta de Use The Sun

Dear Mr Asbury. Thank you for your review. We work very hard on all aspects of our business including customer care and so it is absolutely fabulous to read your review! Thank you and you know where we are if you need anything

Valorada con 5 estrellas sobre 5

I spoke with Keeleigh about a problem

I spoke with Keeleigh about a problem, she sorted it very quickly with great kindness and first class customer service.
Keeleigh is an absolute credit to Use The Sun.

15 de enero de 2025
Opinión espontánea
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Respuesta de Use The Sun

Thank you, we really do appreciate our customer reviews. I shall pass this message on to Keeleigh, she has been with us a long time and is absolutely excellent

Valorada con 5 estrellas sobre 5

Very happy to recommend this company

Very happy to recommend this company. From Dean on sales, advising me on the optimal set up to suit our house and negotiating a fair price for it, to the installation team, who did a really great job on the install and Keeleigh, in the office linking everything together, the company have done a great job for me. 5 stars 🌟🌟🌟🌟🌟

19 de noviembre de 2024
Opinión espontánea
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Respuesta de Use The Sun

Thank you Richard. We like to think we do a good job of customer care and always appreciate it when our customers take the time to tell us. I will pass on your comments to the team. Happy generating

Valorada con 5 estrellas sobre 5

Incredibly helpful

I was inadvertently put in contact with this company when I developed a fault with my existing solar system. Despite geographical barriers (I’m in Bristol, they’re in Essex) they tried to help me to resolve the problem. Keeleigh was extremely helpful and asked good questions to understand the issue and gave sensible advice regarding next steps. We ended up needing a visit from a local business but on the basis of the service I received I would highly recommend Use The Sun.

23 de octubre de 2024
Opinión espontánea
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Respuesta de Use The Sun

Hi Simon. Thank you for tsking the time to write such a kind review. Please feel free to call us any time, we will always try to help solve the issues. Pleased it is all working now

Valorada con 5 estrellas sobre 5

Use the Sun installed a battery system…

Use the Sun installed a battery system for us, through the HIES scheme, when our original contractor went out of business. The installation was efficient and an initial issue was fixed promptly. The system works very well. We were very impressed by the excellent customer service.

20 de septiembre de 2023
Opinión espontánea
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Respuesta de Use The Sun

Hi Eilish. Thank you for your review, we pride ourselves on customer service and I will pass on your comments to the team, it is always nice to be appreciated - thank you

Valorada con 5 estrellas sobre 5

Trustworthy and reliable

The staff have always been courteous and helpful.
The job was done without any fuss.
Although the fault proved to be a bit difficult to correct
it was eventually sorted out.

8 de julio de 2024
Opinión espontánea
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Respuesta de Use The Sun

Thanks Mary, we have a strong ethos of customer care and I always appreciate it when a customer goes to the trouble of saying it was good. It can be difficult to find the fault sometimes, especially on systems we did not instal. I believe HIES paid for this under your insurance because the original installer is no longer available. We seem to be getting a name for ourselves with this type of work with HIES.
I am glad all is fixed now and I expect it will work trouble free for many years but you know where we are if you need us
All the best

Valorada con 5 estrellas sobre 5

From the staff member taking my call…

From the staff member taking my call and understanding my problem, to then arranging for an engineer to attend when best suited me. The Engineer kindly got the system up and running for me and explained what went wrong and if it was to happen again how to sort it. All the staff where kind a polite and I could not asked for more

13 de junio de 2024
Opinión espontánea
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Respuesta de Use The Sun

Hi John. Thank you, we do pride ourselves on our customer service and our wide breath of knowledge so that we can help customers whose original installers are no longer available to maintain the equipment. We are available any time should you have any more issues

Valorada con 5 estrellas sobre 5

Use the sun was recommended to me by a…friend

Use the sun was recommended to me by a friend. The staff were so knowledgeable and helped me out of a sticky situation. The guys that came to my house were very friendly, courteous and knowledgeable. They managed to sort out my problem in one visit. In the future I will definitely use them again. Totally recommend them.

25 de junio de 2024
Opinión espontánea
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Respuesta de Use The Sun

Hi Jo - Thank you for your kind review. Our ethos is always to give good customer service and it really pleases me (especially on a Friday morning) to hear the team are keeping up the highest standards. All the best

Valorada con 1 estrellas sobre 5

How dare you slander my name in your poor reviews

How dare you mention my name as a reply to poor reviews.
I have been badly let down by you with a system not fit for purpose which you are fully aware of as you have handed over to your insurance company and MCS are having to sort our system at great expense.
You do not have any right to then mention my name on someone else’s review on Trustpilot. How dare you? I have taken screenshots.

20 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ellis was very good he obviously knows…

Ellis was very good he obviously knows his stuff and did an excellent tidy job. He was very polite and kept me informed about what he was doing. He asked me about the route he was suggesting taking with the New Cable. to make sure I was happy with it before he proceeded.

First class work.

18 de junio de 2024
Opinión espontánea
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Respuesta de Use The Sun

Hi Robert. Ellis is very good and told us it was an absolute pleasure working at your home. Thank you for being a great customer.

Valorada con 5 estrellas sobre 5

It is important to chose the right company. Use the sun have been efficient and helpful

We have just had a 17 panel solar system fitted with a 10.36Kwh battery system. The whole process has been totally amazing. The office team and fitters have organised everything so well and it only took a day. We are now producing our own electricity and exporting to the grid. We were rather apprehensive about going ahead with this technology but I can totally recommend both the technology and Use The Sun who have been faultless. The wiring of the system has been done sympathetically. I can highly recommend them. We are now going to ahead with the air source heat pump which they will also fit for us. Thank you team

3 de junio de 2024
Opinión espontánea
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Respuesta de Use The Sun

Hi Trisha. Thank you, I shall pass this review on to the whole team, they will be delighted. They work hard and it is fabulous when someone writes such a lovely review. All the best

Valorada con 5 estrellas sobre 5

Contracted with UTS for an ASHP

Contracted with UTS for an ASHP, from survey to install the process was smooth. Everyone from the surveyor to the fitters arrived when they said they would, the fitters worked non stop in 25° heat! Lovely neat job, I'm well impressed.

16 de mayo de 2024
Opinión espontánea
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Respuesta de Use The Sun

Hey Cathryn - thank you for the glowing review. It is a joy to work with you. All the best. Charles

Valorada con 5 estrellas sobre 5

Fantastic team from start to finish

We were very impressed how Use the Sun actively helped to resolve our water heating issue. From the initial call to the helpful admin team to the engineers attending and working hard to resolve the problem we could not have been more delighted with the outcome. Thank you for your support and excellent service.

20 de mayo de 2024
Opinión espontánea
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Respuesta de Use The Sun

Thank you for the review. As I understand it we came to service the boiler and you let our engineers know of another problem with the shower. Although this is not really our area of expertise our engineers started as domestic plumbers and were able to identify and fix the problem without causing you any more expense. Always delighted to help and have satisfied customers. See you next year

Valorada con 5 estrellas sobre 5

Amazing team of installers

Amazing team of installers.
Made sure I had all the information I needed to get the best from my solar panel system.

9 de mayo de 2024
Opinión espontánea
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Respuesta de Use The Sun

Hi Victoria - thanks for the using Use the Sun and the kind review - happy generating!

Valorada con 5 estrellas sobre 5

Brilliant installation from start to…

Brilliant installation from start to finish!

The engineers are extremely neat and tidy and informative.

Thank you for such a wonderful installation of our new solar pv.

4 de mayo de 2024
Opinión espontánea
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Respuesta de Use The Sun

Thank you for the review. I am delighted you were pleased with the team and their work. Thank you for choosing Use the Sun

Valorada con 5 estrellas sobre 5

Great Service from Use The Sun

I had Use The Sun to repair and update my solar installation, this required them to remove all the PV panels and examine the wiring to determine where is problem was. The two engineers were pleasant and polite, explaining what they were doing / investigating at each stage.
After identifying and then correcting the fault, they ran several tests to make sure all parts were working correctly, tidying up before they left. A great service all round.

30 de abril de 2024
Opinión espontánea
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Respuesta de Use The Sun

Dear Stephen

Thank you for your kind reference, it was an easy job for us and the guys had a fun day

To anyone else reading this reply, this highlights the benefits of using HIES and MCS registered installers. If the initial installers go into liquidation we are often appointed by HIES to rectify and complete the work to national standards with minimum hassle

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