Really great installation! Jack and John and the team arrived promptly, nice and early in the day, and absolutely smashed it! 23 panels between the front and back of the house, and a battery syste... Ver más
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Ben and George carried out the installation work in a very professional way and kept us fully informed of what was happening. Explained everything on completion and they left the house clean and ti... Ver más
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The installation all went ahead as planned and completed efficiently. The routing of wires is very discrete and the handover well explained. We are very pleased.
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I had Jack and Matt complete an installation for us. From end to end they both made sure the customer experience was a great one. From the start and introducing themselves, explaining the... Ver más
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Información sobre la empresa
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Specialising in Tesla Batteries, Air Source Heat Pumps, Solar PV and everything renewable. Our moto – we will never try and sell you something unless we know it will work for you (and we have negative feedback to prove it!) Call Use the Sun on 01268 727903 email us at sales@usethesun.co.uk or visit our website www.usethesun.co.uk – we look forward to hearing from you!
Información de contacto
Reino Unido
- usethesun.co.uk
4,9
Excelente
178 opiniones
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Utterly appalling service
Utterly appalling service, followed up by utterly appalling after service (haha, I shudder to use the word) 'support'. I guess they only survive as a business by preying on the gullible. PLEASE don't be taken in by them, PLEASE go elsewhere. I'd hate to think of anyone going through the ordeal I'm now suffering as a result of my falling for their half-truths. They fitted a totally inadequate service for me, then when it failed they blame my pipes - which they'd have been fully aware of BEFORE they installed the system based on the force with which they suddenly started using them as their excuse AFTER the system failed me totally. What a waste of £11,000!
17 de diciembre de 2018
Opinión espontánea
Respuesta de Use The Sun
Joe C
We were established in 2009 we have completed over 1,100 installations. If what you say is true then we would have gone bust and reincorporated a few times by now.
I apologise if we missed the issue with the pipes at survey, happens, but we have made your system work and we have not tried to "blame your pipes" in order to increase the price. As always we installed for the price we quoted even when the cost increases due to foreseeable or unforeseeable events
Respuesta de Use The Sun
Was always surprised by this score. Sometimes our systems are more expensive to run or simply won't work. rather than persuade a customer to accept this we explain and walk away. Most times the customers are grateful that we work this way
Anyway technology has come on leaps and bounds since then so if you fancy us taking another run at your house and seeing if the new equipment will work please give us a call
Terrible company to deal witb
Terrible company to deal witb. Their customer services after they've installed a system and you've paid for it is practically non existent. They never return calls. You have to chase them constantly to get anywhere and even have to threaten court action to get anything done. I've had a very bad experience with these people, so would recommend you do not use them.
31 de octubre de 2018
Opinión espontánea
Respuesta de Use The Sun
You are the same as Joe C above - please see response given there
I approached them through Ideal home…
I approached them through Ideal home show. And they managed to do the initial visit followed by a technical inspection. Its been over 2 weeks and I am chasing them and have had no responses from them. Finally after my 4th call I was told that my pipes are too narrow in the property and its not feasible. I further asked them if i change them how much will it cost and still no replies spoke to the manager as well as admin staff. They told me that i have micro ball pipes while i dont have them I have flexible pipes Pretty disappointed with the unprofessional approach :( . Avoid as much as possible
1 de mayo de 2018
Opinión espontánea
Respuesta de Use The Sun
Hi Mr Anand. Another company might have tried to sell you a system even though they knew it would never work. For sure you were a very keen customer and a considered a high prospect
Rather than 1 star I would have thought you would give us 5 stars because we refused to pressurise you in to buy an system which would not work
Having said that technology has come on leaps and bounds over the last few years and, with the current voucher scheme, if you would like to reconsider we would love to come out and see you again
The initial impression was good
The initial impression was good, but they consider this sales chat as the firm and final contract. It's impossible to agree on anything before a survey and final plan, but without signing anything they try to rush the installation. They refuse to provide any written information or contract, and insist on meeting up or discussing over the phone to save time instead. I asked 7 times. All I got was a business card which has no name. After cancelling it I finally received 3 pieces of unsigned paperwork. I wonder if anyone would be happy to get into a debt of £15k like this. It probably would've been ok 100 years ago. It's just shocking.
23 de diciembre de 2017
Opinión espontánea
Respuesta de Use The Sun
You were given the full contract at our first meeting, that is what your could have signed.
The sales team are asked to limit their visits to 1 hour, our regulators rules say a maximum of 1 1/2 hours (to avoid pushy sales tactics).
A full survey takes 1/2 a day to complete in the home and another 1/2 day to upload and get the results. Until this is done we cannot agree on anything as we don't know what WE are agreeing too either
Once the survey is done and the grants calculated according to the rules we will then come back, as was explained, with a Variation of Contract which has all the information we were unable to provide you with before we did our work
The contract will not go ahead until the VOC has been signed and the 2 week cooling off period has passed (unless you are in a hurry and sign a waiver). Sometimes the calculations make the installation unviable. But we can't know until the survey is done, Then the VOC does not get signed and we all go our own way
You appear to be upset because we wanted to do our job properly whilst you wanted us to give you information we could not possibly know in advance of our investigations.
Professional Service!
The installation crew was on time, professional, and worked quickly. Lee kept me informed of what was happening during installation, answered my questions, addressed concerns, and showed me how to use the new equipment. Thank you Use The Sun
18 de diciembre de 2017
Opinión espontánea
Respuesta de Use The Sun
Thank you. And we have been improving our systems ever since
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