Chat online assistance (Chat) was quick and easy to use, and all questions were answered precisely. Delivery was about half the time estimated and the postal box arrived in excellent condition. The... Ver más
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Chat online assistance (Chat) was quick and easy to use, and all questions were answered precisely. Delivery was about half the time estimated and the postal box arrived in excellent condition. The... Ver más
La empresa ha respondido
Easy and efficient process to order. Humans answered the phone when I called customer service with questions about products. Got my answer quickly and was able to order in under 10 minutes. Clear w... Ver más
The speed that I was able to create an account and then also have it verified as tax exempt was astounding! I created an account, attached verification, compiled and paid for the order in under 15 mi... Ver más
It was easy to find the product I wanted and place the order. I had some questions about address numbers for the new mailbox so I consulted the ChatBot in the lower-right corner. There was a banner a... Ver más
U.S. Post has a factory-direct pricing structure that allows us to offer the highest-quality mailboxes at the lowest possible price. You will not find comparable products at a lower cost anywhere, not on the Internet or in stores. Our service and installation are second to none. U.S. Post works with local Postmasters in new developments to determine proper mailbox placement. No customer is too small or too large. Whether you're a homeowner, a local or nationwide developer/HOA, or a property manager, U.S. Post will be glad to work with you to enhance the look and value of your property with our specialty product line.
2004 W Lincoln Rd, 60051, Lakemoor, Estados Unidos
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Ha contestado el 33% de las opiniones negativas
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Good experience through ordering and receiving the box and post I ordered. Everything has been better than expected so far. Items are not yet installed.
The ordering process was easy and the questions I had were answered in a timely manner. I only gave 4 stars because I have not received my order for installation yet. But ordering and customer service is great.
Very easy to complete on line purchase of touch up paint
We ordered an expensive column insert mailbox and an address plaque. The mailbox face is very elegant, but the insert is cheap plastic that may not hold up. The address plaque arrived with two of the digits loose. Customer support recommended we glue these in place ourselves - they were definitely not willing to take ownership of the problem and make this right for us
We liked the communication. Any questions we might have we received replies with the answer and explanations.
I recently had the pleasure of working with Renee and Lance from US Post Company, and I must say, their service deserves seven stars! The entire process took about three weeks, and it was incredibly smooth from start to finish.
Initially, I was quite skeptical, but thanks to their assistance, my doubts were quickly alleviated. Lance was particularly helpful, guiding us through the process and ensuring we got exactly what we needed. There was some back and forth to clarify our requirements, but they delivered precisely what we ordered, leaving me thoroughly satisfied with their service.
One aspect that stood out to me was how easy it was to navigate through their IVR system. It's a small detail, but it made a big difference in the overall experience. Additionally, their prices were the best I found, which was another huge plus.
Thank you, Renee and Lance, for your exceptional service and for making the entire process a breeze. I highly recommend US Post Company to anyone in need of their services.
the process for deliver and communication was great and easy. The only issue we encounter is that the keys were labeled with the wrong numbers.
I ordered a replacement part for my mailbox that cost $28.00, that maybe are worth $10.00. The replacement part did not work. Also charged $20.00 for postage. $5.00 would of covered the piece that was sent. Called the company to return the part that did not work and was told I would need to cover the cost of sending back and also a restocking fee. That is so wrong. For a mailbox costing $400.00 you would think there would be a lifetime warranty. So dissatisfied.
The ease of ordering the new boxes for our apartments was amazing! They even arrived earlier than expected. They supplied us with delivery instructions, and the first shipment we were unable to sign for (due to no fault of theirs). When I called Customer Support, they were amazing in assisting me with when to expect the new ones. When the new ones arrived, I was thrilled with how beautiful they are, but I couldn't find the keys. So I called back and they gladly told me where to find them. It's so refreshing to get support so friendly and quickly from a company these days!
I had a couple of questions regarding the pedestal that I needed to replace and Lance was outstanding in providing me the support I needed! He knew his stuff and answered all my questions & concerns to my full satisfaction! Then I ordered what I needed easily and quickly. I'm highly satisfied with the whole process and the customer support I received!
All of your advertising information was accurate and clear. You shipped on time and without any damages. Installation templates were clear and accurate.
The website provided good information and plenty to compare and contrast.
This was a great find on the internet. We were looking to replace our community mailbox numbers and letters and outgoing mail labels. No one had our correct size.
I went into their chat room and was assisted promptly and given instructions on how to order.
Product was of inferior quality and not suitable for our purpose. Return was easy but we had to pay freight back AND they kept 20% for “restocking fee”.

Respuesta de US Post Company
A great product. We have yet to install them but are excited about getting started in our community replacing mailboxes anchored in 5 gallon pails with these units. Delivery went very well.
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