So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... Ver más
La empresa ha respondido
Apart from the fact that your website is incledibly slow to load on my computer, making transfers was easy. You do seem to have a problem with separating business and personal passwords so I have had... Ver más
No issues at all. Had a great ISA rate, only transferred this year as better rate elsewhere. Swift customer service via the chat function.
Información sobre la empresa
Escrito por la empresa
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Información de contacto
One Ropemaker Street, EC2Y 9AW, London, Reino Unido
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Excelente
4 mil opiniones
Ha contestado el 98% de las opiniones negativas
Suele responder en menos de 48 horas
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No issues at all
No issues at all. Had a great ISA rate, only transferred this year as better rate elsewhere.
Swift customer service via the chat function.
17 de abril de 2026
Making deposits
Apart from the fact that your website is incledibly slow to load on my computer, making transfers was easy. You do seem to have a problem with separating business and personal passwords so I have had to change my personal password twice after being warned it was temporary. I haven't used the business one recently so I hope it hasn't been similarly affected and expired.
20 de abril de 2026
You did what you said you would do
20 de abril de 2026
Knowledgeable Staff
On the rare occasions I can't solve my problem through the website and have to phone the staff are very Pleasant and knowledgable.
20 de abril de 2026
Easy to use deposit process with solid…
Easy to use deposit process with solid interest rates
1 de diciembre de 2025
I spoke to a lovely gentleman who…
I spoke to a lovely gentleman who opened the new account for me very efficiently.
20 de abril de 2026
Respuesta de United Trust Bank
Thank you so much Tim for reaching out, its fantastic to see that our team gave you a personal service and were helpful. Thanks Alex
This was a transfer of a maturing ISA…
This was a transfer of a maturing ISA to another bank - this was done quickly and efficiently.
16 de abril de 2026
Respuesta de United Trust Bank
Mrs Ainsworth we really appreciate you leaving a review, it is great to see that when transferring an Isa it was done quickly and efficiently. Thanks Alex
Unable to transfer money online to…
Unable to transfer money online to another bank. It took 4 days for it to reach my account
17 de abril de 2026
Respuesta de United Trust Bank
Mark we really appreciate you reaching out and leaving feedback. I am sorry to hear that the transfer was not carried out same day of the request. I will take on this feedback around the amount of time it has taken in regards to this transfer. If there is anything further we can do for you please reach out. Thanks Alex
Very receptive and professional…
Very receptive and professional advisors. All transactions went smoothly. Cannot fault the service. Thankyou.
17 de abril de 2026
Good online customer service
You helped find information I needed regarding the interest on my account. Thank you.
17 de abril de 2026
Excellent client service.
14 de abril de 2026
Very quick and easy to setup
Very quick and easy to setup. Especially liked the way it checked the trustee details on the charities commission website.
17 de abril de 2026
Can recommend
We were renewing a savings account with UTB. Very smooth process online. Great Bank to deal with.
17 de abril de 2026
Good Service
I have raised a number of questions about my ISA. The contact form is easy to complete and my questions have been answered quickly and clearly.
13 de abril de 2026
Respuesta de United Trust Bank
Thank you for the 5 star review Mike, It's great to hear that your questions were answered quickly and clearly. Thanks Gina
All going well
16 de abril de 2026
Respuesta de United Trust Bank
Thank you for your 5 star review James. Gina
Renewing an ISA always seems a little…
Renewing an ISA always seems a little more complicated than it needs to be. Otherwise I like UTB.
15 de abril de 2026
Respuesta de United Trust Bank
Thank you for your review Steve, We have a number of improvements scheduled across the year starting with our ISA application portal which we believe will make the process much simpler. Gina
Very efficient service
I recently had cause to transfer my matured cash ISA funds to another provider. The transfer went through very promptly. I will remain a customer, based on this experience, and could be tempted to re-invest if the interest rate on savings becomes more competitive.
9 de abril de 2026
Opinión espontánea
Respuesta de United Trust Bank
Thank you for your review, it's great to hear that your ISA transfer went through smoothly. Thanks Gina
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