Validatagroup Opiniones 4

Validata

Untrustworthy and poor communication
They lied to me they received my referee’s feedback, then they just closed the check, even though my referee claimed she still hadn’t received the email afterwards.
Communication was extremely bad, they use system generated messages to remind you reply. But if you reply the message, it just fails to deliver. Then they complain to my HR said they I didn’t reply.
When I try to respond, then they asked me do not have to respond. Then they just closed the case.
Even though I provided the correct information, they just want you to fail.

Mijn ervaring met dit bedrijf is zeer negatief. Hun automatische systeem/robot belde vroeg in de ochtend tijdens de kerstvakantie naar mijn mobiele telefoon om herinneringen te sturen, waardoor het hele gezin werd wakker gemaakt. Toen ik de klantenservice belde om een klacht in te dienen, gaven ze aan dat ze geen controle hebben over hun systeem.

Daarnaast is hun website onnodig ingewikkeld. Inloggen leidt vaak tot fouten of geblokkeerde accounts, waarna een reset nodig is, soms via de helpdesk. De website heeft een onduidelijke structuur met meerdere stappen die verwarrend en tijdrovend zijn.

Horrible experience. I've never experienced such a lengthy and difficult process for a company onboarding before.

Validata, The company who makes it more difficult than it should be...

This company screens employees for other companies. For Criminal Record, References etc.

It is an extremely slow process where the person being screened can not add additional information. Which can be very important. But they clearly do not care. The screened persons are not the ones paying their bills. So what, why should we care about them?! And that is very clear.

There are many emails, separate of course, afterwards requesting for more info.

The initial process takes at least 1 hours. You can not add extra significant information. No, their way or no way.

After that, they need, of course, more from you. Wow, wouldn't these extra info boxes have come easy now...

All requests send by you in different emails. Yeah, it is their job, but there are others who have things to do after a day working full-time.

They lie to the company who hires them that they can not get in contact with the referees. I myself are refereeing for 2 persons. The first time I was called, they didn't say a thing after I took the phone. I said that I couldn't hear them, no answer.
Just a few minutes later, the person I was refereeing for was informed they couldn't reach me. Such an awful lie!

The second time, being referee for another person, I was called (again taking the phone call very fast) they almost immediately after I said my name they disconnected.
And guess what??? Again, the person I referee for received the message they couldn't reach me. Another lie.

This company lies?! A company who has to validate people about their honesty etc.? They wouldn't be able to make it through the validation process themselves. And this company still exists? Even has clients? Clients who pay them, for what? Telling lies and not doing what they say they are doing?

The persons I've added myself as referee haven't been contacted either. Yet I did get the report where it was mentioned they could not get in contact with them.

Validata, NOT worth being used for validation or anything else. Please companies don't be fooled by their lies!|