Value Research Laboratories Opiniones 

Pricing was unbeatable and COA available with some reports even containing endotoxin reports which is hard to find. Quick response and delivery was rather quick. I will definitely order from them again

Great products, prices are well below everyone at checkout. 50 percent off second, discount code and reward points make great savings. Oh extremely fast shipping.

Absolutely no complaints. Great products at really great prices. Fast shipping and good communication with any questions you might have. I have ordered several times from this company through their website for my research. I would highly recommend giving Value Research a try before you make your next purchase from somewhere else.

their reta is def legit and the have free shipping plus a free 3ml back water and the BOGO deals are sick

Extremely concerning experience — unidentified vial and dismissive customer service

I rarely leave reviews like this, but my experience with Value Research Labs was alarming enough that I believe other customers deserve to know about it.

My order arrived with an extra, completely unlabeled vial containing an unidentified white lyophilized powder. No product name. No identification. Nothing telling me what was actually inside the vial.

I immediately contacted the company and provided the photographs and packing slip they requested. What happened afterward was even more concerning: their Head of Customer Support confirmed to me in writing that they DID NOT KNOW WHAT WAS IN THE VIAL THEY SENT ME. They ultimately admitted that it was an error in their fulfillment process.

Think about that for a moment: an unidentified vial of lyophilized powder made it through their fulfillment process, was placed into my package, shipped to my home, and the company itself could not identify what they had sent me.

On top of that, I specifically purchased three vials of bacteriostatic water, and those arrived completely unlabeled as well. When I questioned this, I was told that they intentionally ship their bacteriostatic water unlabeled and do not have lot numbers for it.

What made an already troubling situation significantly worse was the way my concerns were handled. Communication was slow, I had to repeatedly follow up, and I found the responses increasingly dismissive and unnecessarily rude considering the seriousness of what had occurred.

Instead of making me feel that they understood why receiving an unidentified substance was concerning, portions of the communication came across as defensive. At one point I was even told, “I do not know who told you about our company, but I find it hard to believe that they did not mention…” regarding their bacteriostatic-water practices. I found that response completely inappropriate given that I was contacting them about a legitimate fulfillment and product-identification concern.

After multiple emails and escalation, they finally agreed to issue a full refund for my entire order. At the time of writing this review, I am still waiting for the refund to appear.

I have kept photos of exactly what I received, my packing information, and the emails in which their customer support acknowledges that they could not identify the mystery vial and that it was a fulfillment error.

This wasn’t simply a damaged package or incorrect quantity. I received an unidentified lyophilized powder that the company that shipped it could not identify. Then I had to repeatedly pursue them for answers and a resolution.

Based on both the fulfillment issue and the way my concerns were handled afterward, I personally would not feel comfortable ordering from Value Research Labs again.

Potential customers should make their own decision, but I strongly recommend doing your research before ordering.

I’ve placed several orders in the past weeks, orders arrive quickly which I had not experienced with other sites. My last order was missing one item, even then they’ve shown to be prompt in responding and correcting the error. My missing item was shipped way before the 24hrs of emailing them. They have become my favorite research com

Great customer service and the least expensive product I’ve found on the internet. There was a problem with UPS shipping which wasn’t Values fault. I dealt with Kenzie and it was handled immediately. I’ve referred several other people who are very pleased with their orders as well

Fast shipping, awesome customer support and some of the best prices

Good prices, fast US shipping. I have placed 4 or 5 orders so far and I have received my orders within a couple of days. Customer service reached out to me for a COA testing delay, and the order was delivered perfectly. Professional and highly recommended.

This is my second time ordering from this. First time the package came quickly and so far the product has been pure. Second time, the address got mixed up, so the package was sent to the wrong address and Kenzie Kremer from customer service went above and beyond to make sure I get my package to the right address efficiently. So far no complaints at all about this company.

I have tried to write this review several times, but apparently Trust Pilot thinks I’m a bot or something. Value Research has delivered what was ordered and typically my order has arrived in a few business days. Consistently been the best price of the 3-4 suppliers I use. Peps have performed in my “research”

Great experience with Value Research Labs! Shipping was extremely fast, everything arrived on time, and their customer service was excellent. Very responsive and helpful throughout the entire process. Definitely recommend!

I would love to shout-out to Kenzie from Valuesearhlab .best customer service .I lost my package and handled with professionalism. By far I am a happy client. The products I'm happy with great quality! Looking forward for further business with you guys again.

My experience was amazing. I had a little mix up and contacted the company and they immediately processed a new order with no charge and shipped it out. I could not be happier with the customer service i received from the company and especially Kenzie Kraemer

I ordered on Saturday and it arrived on Monday. Customer service was quick to handle my questions.

The product is top notch and the shipping is the best in the business. Trust me if you want the best product in the business order from them!

It would be better if you received a COA with your order

Great price solid product! We were paying double for the same product. Were happy here.