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Vape Mountain Opiniones 

554
•
TrustScore: 5 sobre 5

4,8

Tienda de cigarrillos electrónicos
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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Fast service, only problem was Royal mail delivered a day late. Probably due to the fact they are cr@p. Product is great and pricing is good.

Valorada con 5 estrellas sobre 5

The product supplied was of the customary high quality and the delivery was? Well I disagree with the description as express delivery. I would call it Hyper-Drive. Only Scottie on the Enterprise cou... Ver más

Valorada con 5 estrellas sobre 5

Good variety of options on offer with a competitive price. Quick delivery and carefully packaged. The best option for me on-line for these kind of products. 5 stars business.

Valorada con 5 estrellas sobre 5

Love Vape Mountain! Have been using them for years now. They dispatch within 24 hours so order arrives very quickly. Competitive prices and a vast range of quality products.

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

Vape Mountain sells vaping and electronic cigarette products from around the world. Shop for the finest flavours at great prices with fast delivery.

Vape Mountain

Escrito por la empresa

Free Delivery Available
We offer free UK delivery on ALL orders over £20. This way, you can stock up on your favourite flavours from the brands you love with ease.
Save On Bulk Purchases
We offer money-saving deals on a wide range of refill cartridges, cartomisers and pods. This makes it easier (and cheaper!) for you to buy the refill flavours you love in bulk.
Brands You Can Trust
We've years of experience working with popular vaping brands, so we're confident that you'll find your preferred e-cigarette from a name you can trust.
Product Experts
Whether you're new to vaping or you're a seasoned vaper, our dedicated team of product experts are on hand to help. If you'd like any information about any of our products, whether that's about device compatibility, flavour profiles, or any of our bulk offers, our customer care team are here to help. You may also find our Knowledge Centre useful, where you can find a wealth of information about vape brands, e-cigarette devices, and where in the world you can vape.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

554 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(554)

38 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Wrong and incomplete goods sent

Wrong and incomplete goods sent. Emailed the company to voice my concerns and rather than send a replacement with the correct items immediately and deal with the wrong shipment later I was grilled over why I was unhappy and sent a returns label to print myself which I did straight away. No acknowledgement of receipt of said return or email follow-up. I've dealt with this company for several years with no issues - I can only assume that some stuctrual change has resulted in this sudden woeful lack of customer care. My previous orders going back several years have always arrived ahead of expectations but now 10 days later (and without the product I've paid for) I'm still waiting without hope for my order to arrive. There's a slogan in retail 'that the customer is alaways right' but in this case I feel I'm being accused of being the miscreant rather than the victim of appalling customer service.

28 de enero de 2023
Opinión espontánea
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Respuesta de Vape Mountain

Dear Mr Bradbury,

Thank you for providing your feedback.

I am very sorry that you received the incorrect items.

This was a rare mistake in our dispatching warehouse, for which we are very sorry.

Thank you very much for sending the photographs of the items you received as this helped us to find the cause of this error and to resolve it for you.

I am very sorry that you felt you were treated as the creator of this problem, that was certainly not our aim. This was our error and we needed to correct it. I am extremely grateful for your patience whilst we remedied this for you.

You have been a customer of ours for a long time, so I hope you know that we do our best to help our customers, especially if things go wrong, so I am very sorry that we let you down on this occasion.

Thak you again for your patience, understanding and cooperation and if you do need anything further, please let me know.

Kind regards

Tony
Vape Mountain team

Valorada con 2 estrellas sobre 5

You did not send me the free gift…

You did not send me the free gift promised as per the voucher code.

1 de noviembre de 2022
Logotipo de Vape Mountain

Respuesta de Vape Mountain

Dear Tracy,

Thank you for your feedback.

I am very sorry that you did not receive your free promotional starter kit.

I have checked your orders and you received the free starter kit on an earlier order.
Unfortunately, these free kits are only available on a one per household basis. I am very sorry if this was not clear on our website when you added it to your basket.

Thank you for your understanding.

I hope this helps and please let me know if you need anything further.

Kind regards,

Tony
Vape Mountain team

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