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Vape Mountain Opiniones 

554
•
TrustScore: 5 sobre 5

4,8

Tienda de cigarrillos electrónicos
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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Fast service, only problem was Royal mail delivered a day late. Probably due to the fact they are cr@p. Product is great and pricing is good.

Valorada con 5 estrellas sobre 5

The product supplied was of the customary high quality and the delivery was? Well I disagree with the description as express delivery. I would call it Hyper-Drive. Only Scottie on the Enterprise cou... Ver más

Valorada con 5 estrellas sobre 5

Good variety of options on offer with a competitive price. Quick delivery and carefully packaged. The best option for me on-line for these kind of products. 5 stars business.

Valorada con 5 estrellas sobre 5

Love Vape Mountain! Have been using them for years now. They dispatch within 24 hours so order arrives very quickly. Competitive prices and a vast range of quality products.

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

Vape Mountain sells vaping and electronic cigarette products from around the world. Shop for the finest flavours at great prices with fast delivery.

Vape Mountain

Escrito por la empresa

Free Delivery Available
We offer free UK delivery on ALL orders over £20. This way, you can stock up on your favourite flavours from the brands you love with ease.
Save On Bulk Purchases
We offer money-saving deals on a wide range of refill cartridges, cartomisers and pods. This makes it easier (and cheaper!) for you to buy the refill flavours you love in bulk.
Brands You Can Trust
We've years of experience working with popular vaping brands, so we're confident that you'll find your preferred e-cigarette from a name you can trust.
Product Experts
Whether you're new to vaping or you're a seasoned vaper, our dedicated team of product experts are on hand to help. If you'd like any information about any of our products, whether that's about device compatibility, flavour profiles, or any of our bulk offers, our customer care team are here to help. You may also find our Knowledge Centre useful, where you can find a wealth of information about vape brands, e-cigarette devices, and where in the world you can vape.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

554 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(554)

38 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I bought it twice and both times they…

I bought it twice and both times they sell what they don't have, they accept the order but after a few weeks they write that it's gone, very poor service.

3 de mayo de 2024
Opinión espontánea
Logotipo de Vape Mountain

Respuesta de Vape Mountain

Dear Kestas,

Thank you for your feedback.

Please accept my sincere apologies for the delay and issues with your order.

I have raised an internal investigation so issues like this can be prevented from happening in the future.

I can see a full refund was actioned for you on 03/05/2024. If you have any further questions please email us at helpdesk@vapemountain.com

Kind regards,

Lakshan
Vape Mountain

Valorada con 1 estrellas sobre 5

Take your money even when not in stock

So first time I ordered they were great. This time I’m sorry to say appalling. Delay on the delivery then only half the order arrived!! I called and was told the other half of the order which was a different flavour was out of stock! I asked why I wasn’t informed and why did they take my money knowing it was out of stock to which she apologised but couldn’t answer me but assured me I would have it within a couple days. Now almost a week later still nothing ! I called again and ask to speak to a manager and was told he was in a meeting and would return my call to sort this out. Now it’s almost 2 days later and no call still. And still no sign of my order. This is not acceptable!!!

3 de diciembre de 2023
Logotipo de Vape Mountain

Respuesta de Vape Mountain

Dear Ms Marra,

Thank you for taking the time to review your recent experience.

Please let me start by sincerely apologising that your latest order with us was not delivered to you as promptly as we would have hoped.

Unfortunately and as advised to you, the shipment containing your items experienced unforeseen logistic complications, ultimately delaying your order.

Once again, I am sorry that we did not manage to keep you informed promptly.

I have looked into the tracking details for your order, and I can confirm that the second part of your order was dispatched to you as soon as it arrived at our warehouse, that being on the 12th of December. According to the order tracking, I can confirm that it has now been delivered.

I do appreciate that we could have been more proactive when communicating the delay with some of the items in your order.

In any case, I am delighted that your order has now been delivered in full.

Please let me know if you need anything further and I will be happy to assist.

Kind regards,

Victor
Vape Mountain team

Valorada con 3 estrellas sobre 5

Would have expected a starter pack to…

Would have expected a starter pack to have included a charger. This was 😞. Otherwise good service.

9 de noviembre de 2023
Logotipo de Vape Mountain

Respuesta de Vape Mountain

Dear Susan,

Thank you very much for your feedback.

The starter packs come with the battery, the refills and a USB charger.

The USB can be charged via the USB slot in your computer or by plugging it into a USB wall plug to charge the battery.

I hope this helps, but please let e know if you need anything further.

Kind regards,

Tony
VapeMountain.com

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