I ordered the wrong product. Following a telephone call, instructions were quickly given for returning items, and and the exchanged product was received within few days.
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Consulta las opiniones de los clientes
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Ver más
Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Ver más
My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de cigarrillos electrónicos
- también en la categoría
- Tienda de vaporizadores
Escrito por la empresa
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Información de contacto
2 Bramhall Place, PE1 5YS, Peterborough, Reino Unido
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,8
Excelente
558 opiniones
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Ha contestado el 33% de las opiniones negativas
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Had an issue with the delivery of…
Had an issue with the delivery of monthly subscription. I got in touch by email and the delivery company DPD Had sent my monthly subscription back apparently my address was wrong even thought they tried to deliver it twice whilst I was at work.
Within 24 hours my subscription was resent and received. Very helpful and conscientious on keeping the customer happy
6 de marzo de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you for taking the time to share your experience!
We’re really sorry there was an issue with your delivery, but we’re glad we could get everything sorted quickly and your subscription back out to you without too much delay.
It means a lot to hear that you found our team helpful and focused on making things right. That’s always our priority. We truly appreciate your patience and your support.
The Vape Shop Team
Vape shop are legends
Vape shop are legends! They are a wonderful Vape shop with great products reasonably priced.
They are very generous too and look after their loyal customers. I have been using them for years.
They always offer me huge discounts and keep me informed even late at night!
They customer service is warm, kind and always funny!
6 de marzo de 2026
Opinión espontánea
Respuesta de Vape Shop
This one really made us smile, thank you so much!
It means a lot to hear you’ve been with us for years and feel looked after, that’s exactly the experience we aim to give. We’re so glad you enjoy the products, the deals, and even our late night updates!
Our team will love hearing your kind words about their support and sense of humour too. Thanks again for sticking with us and being such a valued part of the Vape Shop community.
The Vape Shop Team
very fast delivery !
4 de marzo de 2026
Opinión espontánea
Respuesta de Vape Shop
We love hearing this, thank you!
Getting your order to you quickly is something we really focus on, so it’s great to know it made a difference. We hope you’re enjoying everything you ordered!
Happy vaping! 😊
The Vape Shop Team
Really good company
Really good company, Great value for money and prompt delivery, I had one issue from many many orders and they rectified almost immediately, really good customer service and value.
3 de marzo de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you so much for your kind words!
We’re thrilled to hear you’ve had a great experience with our value, delivery, and customer service. We always aim to sort out any issues quickly, and it’s wonderful to know it made a difference for you.
We really appreciate your support and loyalty, it means a lot to us!
Vape shop
This company is incredible. My order is literally delivered within 24 hrs.Very handy if you've run out of vape juice like me !! Highly recommend it 👌
28 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you so much for your fantastic review!
We’re so glad your order arrived quickly and that we could help you avoid running out of vape juice. Knowing our speedy delivery makes a difference means a lot to us.
We really appreciate your support and recommendation! 👌
The Vape Shop is absolutely brilliant
The Vape Shop is absolutely brilliant — especially their subscription choices. The variety is spot‑on, the prices are great, and the whole service feels really convenient and well thought‑out. Staff are friendly and knowledgeable, always happy to help and recommend new flavours. It’s one of those places you keep going back to because they genuinely care about their customers. Highly recommended!
15 de febrero de 2026
Respuesta de Vape Shop
Thank you so much for your amazing review! 🌟
We’re thrilled to hear you’re enjoying our subscription choices, variety, and service. Knowing that our team’s recommendations and support make your experience enjoyable means the world to us.
We truly appreciate your kind words and loyalty, it’s customers like you that make what we do so rewarding.
Respuesta de Vape Shop
Thank you so much for your great review!
We’re thrilled to hear that our products continue to hit the mark. Your support really means a lot to us and keeps us motivated to keep delivering the best.
always great service
always great service, fast delivery too. love their products
15 de febrero de 2026
Respuesta de Vape Shop
Thank you so much for your kind words!
We’re thrilled to hear you enjoy our service, fast delivery, and products. Your support means a lot to us and makes what we do so rewarding.
Had a faulty device
Had a faulty device, sent back and received a replacement. Zoe was a great help, thank you!
24 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you for your fantastic review!
We’re glad to hear that your replacement device arrived smoothly and I was able to assist you so effectively. Providing helpful and friendly support is always a priority, and your kind words mean a lot to the team.
We look forward to continuing to serve you!
Kind regards,
The Vape Shop Team
i raised an issue to do with my order
i raised an issue to do with my order, it was dealt with and resolved within 3 hours. Thank you Zoe :)
19 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you for your wonderful review!
We’re thrilled to hear that your issue was resolved quickly and efficiently, and that I was able to assist you so well. Providing fast and friendly support is always our goal, and your kind words mean a lot to the team.
We look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Great deals
Great deals, great customer service, will 100% use this company long term
13 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with our deals and customer service. It’s wonderful to know we’ve earned your trust for the long term, your support means a lot to the team.
We look forward to serving you for many years to come!
Kind regards,
The Vape Shop Team
Couldn't ask for better
I've been ordering items from Vape Shop for a couple of years now, and they haven't once caused me issue. Even when I have made repeated mistakes with my order, they happily fix the mistake, all while being polite and friendly. The products are great, and cheaper than anywhere I've found them in shops. The points work great to give you a nice discount too. Wouldn't consider buying liquid from anywhere else
12 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear that you’ve had such a positive experience with Vape Shop over the years. It’s fantastic to know our team has been able to help with any order issues while providing friendly and polite support. We’re also glad you’re enjoying our products, competitive prices, and reward points system.
Your loyalty truly means a lot to us, and we’re honoured to be your go-to for all your vaping needs!
Kind regards,
The Vape Shop Team
Outstanding customer service
Outstanding customer service. My order was misplaced by the courier and within under 24 hours a replacement order was sent next day delivery. Cannot fault!
10 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you for your fantastic review!
We’re delighted to hear that our team at Vape Shop was able to quickly resolve the courier issue and get a replacement order to you the very next day. Providing outstanding and reliable customer service is always our priority, and your kind words mean a lot to us.
We look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Great products and excellent customer…
Great products and excellent customer service and support. Helped out with a delivery problem which wasn’t their fault but resolved it very quick and efficiently. Superb company to deal with.
5 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with both our products and customer service at Vape Shop. It’s great to know we could quickly and efficiently resolve your delivery issue, even though it wasn’t our fault. Providing reliable support and a smooth experience is always our goal.
Your kind words mean a lot to the team, and we look forward to serving you again soon!
Kind regards,
The Vape Shop Team
Made an error on my order
Made an error on my order, Sam was amazing so professional and efficient, always used vape shop and always will orders are delivered quick and the team are always reliable
4 de febrero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you for your fantastic review!
We’re sorry there was a mistake with your order, but we’re so pleased Sam was able to help and get everything sorted quickly and professionally. We’ll make sure your kind feedback is shared with him.
It’s great to hear that you continue to shop with us and that you’ve found our delivery and service reliable. Your continued support means a lot to the whole team.
Thank you again for your loyalty, we look forward to your next order!
Vape Shop Team
Zoe provided exceptional customer…
Zoe provided exceptional customer service. She was professional, attentive, and made the entire experience smooth and positive. Her warm, reassuring tone made every interaction enjoyable, and her quick responses ensured my questions were resolved without delay.
What impressed me most was how she personally followed up to confirm that an issue with my order had been fully resolved — she didn’t just give an answer, she took the extra step to make sure I received a refund in a timely manner.
Truly outstanding service — thank you, Zoe!
26 de enero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you so much for your amazing review!
We’re thrilled to hear about the exceptional service Zoe provided. She takes great pride in supporting our customers, and it’s wonderful to know her professionalism, attentiveness, and reassuring approach made your experience such a positive one. We’ll be sure to share your kind feedback with her.
We’re especially pleased that she was able to follow up personally and ensure everything was fully resolved and your refund was received promptly. Providing that extra level of care and support is exactly what we strive for.
Thank you again for your kind words and for choosing Vape Shop. We truly appreciate your support and look forward to serving you again soon.
Very good and and delivered in a short…
Very good and and delivered in a short time
18 de enero de 2026
Respuesta de Vape Shop
Thank you for your great review!
We’re really pleased to hear you were happy with your order and that it arrived quickly. Providing fast delivery and reliable service is very important to us, so it’s great to know we met your expectations.
Thank you for choosing Vape Shop, and we look forward to serving you again soon.
Respuesta de Vape Shop
Thank you for your fantastic review!
We’re really glad to hear you’re happy with our product range, pricing, and fast delivery. We work hard to offer great value and a smooth shopping experience, so your feedback means a lot to us.
Thank you for choosing Vape Shop, and we look forward to your next order.
Always order from here as they do great…
Always order from here as they do great products for good prices ! I happened to not receive my parcel just one time out of the many times I have ordered, which was unusual. A lady named Zoe was so helpful and her support was efficient and fast. She sent out the same order to arrive on the same day and I got it on the same day ! She resolved my issue very quickly and was very kind and helpful :)
30 de enero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you so much for your wonderful review and for your continued loyalty!
We’re really glad you enjoy our products and pricing, and we truly appreciate you choosing us time and time again. We’re sorry to hear there was an issue with your delivery on this occasion, but we’re very pleased Zoe was able to step in and resolve it quickly for you.
She’ll be delighted to hear your kind words. Providing fast, helpful support and making sure our customers are taken care of is always our priority.
Thank you again for your support, and we look forward to serving you again soon.
Problem? No problem 😊
So yeah I had a problem with some products supplied by Vape Shop, but their customer service is to be credited. Perfect from start to finish. Great communication, the right outcome and a very fair company to deal with.
Thanks Vapeshop, I'll order again soon 👍
29 de enero de 2026
Opinión espontánea
Respuesta de Vape Shop
Thank you for taking the time to share your feedback.
We’re sorry to hear there was an issue with your products, but we truly appreciate your understanding and your kind words about our customer service team. It is great to know you felt supported throughout and that the communication and outcome met your expectations.
We always aim to be fair, transparent, and helpful when resolving any concerns, so your feedback means a lot to us.
Thank you again for your support. We look forward to your next order.
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