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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These guys do great eliquid and have a vast choice for vapers. They are voted number#1 as a business. People's orders are handled quickly via mon-fri. Their courier partners are as quick and I've had... Ver más

Valorada con 5 estrellas sobre 5

I can't think there is any better vape shop (and shopping experience) than Vaping101. They deliver in every way!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered from these guys 9 times now and never had any issues, except once which was partially my fault as well for being so specific (i needed a specific newer type of an item/version), but they... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Without doubt, the best vape store . Great selection, Great prices. Quick delivery. Highly recommend this company. Excellent..👍👍👍

La empresa ha respondido

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

Officially the 2024 UK's Number 1 Vape Store voted by vapers. 3 years in a row we have been voted the Best Vape Shop in the UK alongside other Best in UK awards that we have won. With an undeniable passion for all things vaping, we bring to you the most sought after hardware & accessories on the market. As enthusiastic vapers ourselves, we continue to further our journey and hope to share our experience to date. Our main goal is to bring excellence in service whilst offering the most competitive prices in the UK market. Vaping 101 started trading in 2016. Within the first year we were awarded 2nd place in the annual Industry awards for "Best Online Vape Store in UK". This year we went a step further and WON this category being voted "Best Online Vape Store in UK" in the annual Ecigclick awards announced in January 2018. Since then we have gone on to win over 20 UK awards, including Best Bricks & Mortar store. You will receive unrivalled service shopping with us. Best prices, huge range of stock and often first in the UK to receive the latest and greatest. You are in very safe hands with Vaping 101 and we look forward to serving you. On a final note, we refuse to pay Trustpilot with their super expensive plans, many of our competitor's do, hence the many thousands of reviews and ability to have negative reviews removed. Most recently Trustpilot threatened us if we did not remove a link to "Trustpilot" on our website!!! You would think they would be delighted, but you have to pay to do that.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(2163)

76 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Faultless and pleasurable experience

Since beginning to use Vaping101 around a decade ago, my experience has been both faultless and highly pleasurable.

12 de junio de 2026
Opinión espontánea
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Respuesta de Vaping101

Wow, time flies! Thank you so much Julian, we really appreciate your support.

Valorada con 5 estrellas sobre 5

My go-to online vape shop.

My go-to online vape shop.

Other than good prices and a great selection of everything vape-related, it is all backed up with great customer service!

2 de junio de 2026
Opinión espontánea
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Respuesta de Vaping101

Hi Darren, thank you so much for the kind review

Valorada con 5 estrellas sobre 5

Always Great

UPDATE: Ta for the nice reply. It's the live fish that swim against the tide!!
Always great prices, always great choice, always great customer service.
Check out the latest cost of living beating deal on the new Caliburn G5 pod kit.

1 de junio de 2026
Opinión espontánea
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Respuesta de Vaping101

Hi Richard, thank you for your review. Glad you got hold of one as we sold out on the same day.

Valorada con 5 estrellas sobre 5

The bp mods tmd v3 coils are a lot…

The bp mods tmd v3 coils are a lot better than the v2, they last a lot longer, thanks to vaping 101 for the easy and pleasant experience, top shop and shop with 100% confidence

28 de mayo de 2026
Opinión espontánea
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Respuesta de Vaping101

Hi John, thank you for taking the time to review.

Valorada con 5 estrellas sobre 5

Excellent

Order Friday, delivered to Meath, Ireland Monday morning. Great value, even after paying customs duties it's still cheaper. Very well packaged. All around fantastic service.

11 de mayo de 2026
Opinión espontánea
Logotipo de Vaping101

Respuesta de Vaping101

Hey Simon, appreciate you taking the time to review, thank you

Valorada con 1 estrellas sobre 5

Seriously disappointed ( Really Rude )

Quick Update:
Contacted the seller:
Further to your response, I wish to formally clarify the basis of my concern and to place my position on record. Your public response to my Trustpilot review includes statements that refer to me as a "scammer" and as someone who threatens businesses with reviews. These statements demonstrably damage my reputation and, in my view, present defamatory assertions as fact.

Under UK law, a statement is considered defamatory if it is false and has caused or is likely to cause serious harm to an individual’s reputation. Publicly associating a customer with dishonest or fraudulent conduct clearly falls within this definition. I categorically deny these characterisations. I have communicated with your company in good faith regarding a legitimate product complaint supported by factual evidence. Accordingly,

I reserve all my rights in this matter, including the right to pursue legal action for defamation if you do not address this issue appropriately. This may include seeking remedies such as removal or correction of the statements and compensation for any reputational harm caused. I trust you will treat this matter with the seriousness it warrants and take appropriate corrective action without delay. The seller replied with one symbol: >>>>>

🖕🏻
Sent from my iPhone

I previously wrote:
I had a seriously disappointing experience with a batch of OXVA pods purchased from Vaping 101. Across multiple packs, I experienced consistent and severe leakage, despite using the pods correctly and following all recommended practices.
I’m experienced with pod systems and took care to use appropriate e-liquid ratios, avoid overfilling, seal everything properly, and maintain the devices regularly. Despite these precautions, the same issue persisted across several packs, which strongly points to a product or batch defect rather than user error.
The impact went far beyond inconvenience. Because of the leaking pods, two of my devices were damaged beyond repair, resulting in a complete financial loss, in addition to the cost of the faulty pods themselves. This situation is a significant issue that should not be dismissed as normal wear and tear.
While customer support did respond, their position was to attribute the issue entirely to user error and refuse any form of resolution on the basis that pods are “consumable items". This response failed to acknowledge the scale, consistency, and financial impact of the problem.
I understand that policies are in place, but when a customer reports repeated failures that lead to device damage, we (customers) expect a more responsible and customer-focused approach. If you simply dismiss the issue, you risk undermining trust.
Based on this experience, I would advise others to be careful.

15 de noviembre de 2025
Opinión espontánea
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Respuesta de Vaping101

My god, good riddance to people like you who threaten us with a Trustpilot review if we don't bow down to your self entitlement.

Full story below noting you purchased these "consumable products" MORE THAN 6 months ago and never reported a single problem until you start demanding compensation for 6 (SIX) PACKS OF PODS. We will never bow down to people like you.

7th May 2026 21:42
Morning,
Made a purchase of more than 6 boxes of OXVA Nexlime Pods cartridges. It was on 10/10/2025, and I just started using them.
They leaked everywhere. Any type of juice is leaking . Cost me 2 pod systems as they went not working due to excessive leakage. Any ideas?

V101
Hi Firas

Thanks for getting in touch. There are many things that can cause a pod to leak, such as over filling, using wrong viscosity of juice, leaving unused for long periods, not sealing the fill port properly, not angling the juice bottle away from the cotton when filling and several others.

On the odd occasion we are contacted about a leaking pod but to have 6 packs of leaking pods is absolutely unheard of. Out of the 107 reviews on the website for these pods, there is only one mention of a leak and that was out of 8 pods, so it sounds like you are doing something wrong.

As with any vape device other than disposable types, basic maintenance is essential. In the case of pod kits that would be regularly removing the pod and wiping away any condensation or juice.

8th May 2026
Dear Vaping 101 Team,
Thank you for your response.
As I previously explained, this issue has persisted for approximately six months. During this period, I have used both 40/60 and 30/70 e-liquids, all of which fall within the appropriate viscosity range for pod-based systems. I am also fully familiar with the correct usage and maintenance procedures associated with such devices.
For clarity, I consistently avoid the common causes of leakage you referenced, including:
Overfilling the pod
Improper sealing of the fill port
Leaving pods unused for extended periods
Incorrect filling angles which may saturate the cotton excessively
Failure to remove condensation or residual liquid from the device
In addition, I routinely remove the pods and carefully clean both the contacts and surrounding areas as part of regular maintenance.
Accordingly, experiencing leakage across six separate packs is difficult to attribute solely to user error, particularly given the consistency and duration of the issue across multiple pods.
Furthermore, the financial implications have become considerable. The losses now exceed the cost of more than six packs of cartridges, and regrettably two devices have also sustained damage as a consequence of the persistent leakage.
Whilst I appreciate your feedback and understand that such complaints may be uncommon, I must respectfully reiterate that the devices have been used correctly and maintained with due care throughout.
At this stage, I am beginning to consider whether it may be appropriate to share my experience publicly on platforms such as Trustpilot, not out of hostility, but rather to determine whether other users may have encountered similar issues or whether there is genuinely an aspect of usage I may somehow be overlooking despite adhering to the recommended procedures.
I would sincerely appreciate any further guidance, clarification, or potential resolution you may be able to provide.

V1O1 8th May
Good afternoon,

Pods are considered a consumable item and we can not offer any resolution regarding this. We do state this in our terms and conditions which you agreed to upon placing your order with us. i shall link the Terms and Conditions below for your reference;

https://vaping101.co.uk/pages/terms-conditions?_pos=1&_psq=terms&_ss=e&_v=1.0

For one to have such consistent issues with multiple sets of pods indicates an issue with the end user and not the product.

May I ask, what brand of e-liquid are you using with your device?

Valorada con 5 estrellas sobre 5

Great service, fast delivery. Great price.

I just bought the Aspire Zelos M80 kit at a much cheaper price than other stores online. Fast delivery and very well packaged. Also got the correct type of coils that I ordered. Perfect service in my book. Plus, I love reading the responses to the one star reviews. Kept me entertained whilst waiting for my purchases to arrive 😉

Thanks chaps/chapesses

10 de abril de 2026
Opinión espontánea
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Respuesta de Vaping101

Thank you Chris

Valorada con 5 estrellas sobre 5

fast

fast, easy and friendly service

25 de marzo de 2026
Opinión espontánea
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Respuesta de Vaping101

Thanks Scott

Valorada con 5 estrellas sobre 5

Great company and custom support

Ordered from these guys 9 times now and never had any issues, except once which was partially my fault as well for being so specific (i needed a specific newer type of an item/version), but theyve been brilliant.

Super fast responses, clear, friendly and polite. Sorted my issue out straight away and all is well :)

Il continue using these guys for all my vape stuff (and my favorite riot cherry fizzle when its back in stock lol)

I'd also spent alot of time researching and i honestly couldnt find anywhere with better prices

19 de enero de 2026
Opinión espontánea
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Respuesta de Vaping101

Thank you Michael

Valorada con 5 estrellas sobre 5

perfect communication

perfect communication, speed of delivery to CZ, incredible discounts and prices
I recommend

2 de enero de 2026
Opinión espontánea
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Respuesta de Vaping101

Thank you Radek

Valorada con 2 estrellas sobre 5

Bought 2 intell i4 chargers and only…

Bought 2 intell i4 chargers and only one worked. Contacted them but they deduct 20% of price for throwing box out and only pay £3 towards returns .. postage would cost same as item. Very poor customer service and a brand new item straight out the box not working absolutely shocking. This was a Xmas present and the boxes got thrown out with all rubbish on a busy Xmas day. Heads up to anyone ordering from here! What was a bargain turned into a farce! Thanks for your help and understand vaping101 🙄

26 de diciembre de 2025
Opinión espontánea
Logotipo de Vaping101

Respuesta de Vaping101

The only issue here is your self entitlement. We welcomed you to return the faulty product for a full refund. We are VERY clear on our website conditions for returns, we state CLEARLY to keep the box as it has the serial number on it. We have to send with box and all contents to our suppliers in order to get credit.

Full conversation below showing your self entitlement -

Shaun - Hi
I ordered 2 x intelligence i4 and one isn't working . I've taken photos of the 2 of them and the lights don't come on the first one in picture as you can see. I've thrown box out as didn't expect this to happen in a brand new charger . How can this be rectified please .

V101 - Hi Shaun

Thanks for getting in touch and sorry to hear you are experiencing an issue. We can get this sorted no problem, however, we will have to deduct 20% from your refund for the missing box. We are required to return any faulty goods as they are received, box and contents included, the box contains the serial number suppliers use to verify authenticity etc.

But no issues getting this refunded if faulty, if you can please complete and include the below returns form with your return -

Shaun - I would rather a replacement as this was a Xmas present from my wife if possible . To send this back will cost me a fortune as jersey post rip folk off here . It's a lesson learnt I should've bought local. I've got one which wasn't broken but had for years and still working . 

v101 - Unfortunately these are sold out and none of the Distros have had stock on these for several months now. No problem processing a refund but we need to have the charger back as we are required to return ourselves.

Shaun - So who pays for postage then cos this will cost me to send back . I can keep receipt and send it to you 

v101 - We detail on the returns form, we refund £3 postage which is what you had originally paid on the order.

Shaun - So all of a sudden I’ve bought something that doesn’t work and it’s my fault . Forget it . Not good customer service at all .. I’m not paying for something to go back I’ve not used and isn’t working straight out the box and get deducted 20% off original price paid because I don’t have a box . Lesson learnt . 

v101 - Unfortunately faults do occur but we are more than happy to resolve any issues presented to us. We are very clear on our website when it comes to faults, returns and the requirement to keep the packaging. We are no different to John Lewis, Argos or any other massive high street brand.

Shaun - What was a good deal isn’t now so I regret purchasing and won’t again . Thanks for your help and understanding. I didn’t order this from John Lewis or Argos . I’ll take the hit on this but lesson learnt

Valorada con 5 estrellas sobre 5

Great service as always never an issue

Great service as always never an issue, after requesting for certain modifications with the order it was done in a fast manner without any issues, I highly recommend this company best prices on the market too on par with wholesale prices 👌⭐️⭐️⭐️⭐️⭐️

23 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional customer service

I ordered 2 Aspire M80 vapes, but one was faulty. Their customer service (I dealt with a friendly chap called Tom) was absolutely brilliant and sorted it all out so quickly and even went to the trouble of calling me to reassure me that they had sorted it and that they had sent a new one. This company stand out miles ahead of other Vape shops. You’re totally in safe hands with these guys

19 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Arrogant support & unreasonable warranty barriers for international customers

I am extremely disappointed with my experience at Vaping 101. I purchased an OXVA XLIM Pro 3 (Order #570714) which developed a permanent hardware display defect (a static red square on the OLED screen) after only 10 days of normal use.

I have full video and photographic proof showing the device is in pristine, immaculate condition with no physical damage, no scratches, and no liquid leaking. Despite this clear evidence of a manufacturing defect, the customer support team has been dismissive and unprofessional.

They are hiding behind a "return for testing" policy that is a de facto rejection of warranty for international customers. They insist I ship a lithium-battery device from mainland China back to the UK, but they only offer to reimburse shipping costs up to £13.14. In reality, international shipping for such items is far more expensive and strictly regulated. This is an unreasonable barrier that violates the spirit of the UK Consumer Rights Act 2015, which requires retailers to cover the costs of replacing faulty goods.

To make matters worse, the staff mocked my attempt to communicate professionally and seek assistance, stating "AI written threats will get you nowhere." This level of arrogance and lack of respect for customers is unacceptable.

I strongly advise all buyers, especially international ones, to stay away. They are happy to take your money but will abandon you the moment their product fails.

19 de diciembre de 2025
Opinión espontánea
Logotipo de Vaping101

Respuesta de Vaping101

Our policy is very clear and is the same as any UK company. If there is a fault we are more than happy to refund or replace but it is absolutely essential to return the goods to us, this is all in accordance with UK Law. We pay for return shipping, the exact same costs you paid initially on your order.

You threatened us with Trustpilot reviews being negative. We "very generously" refunded you for the device in question without having to return.

You have since demanded "free shipping" on your next order which we kindly explained to you why we couldn't do.

We have never, and will never, bow down to threats from Customers.

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