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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Really cannot fault the customer service from these guys!! They Took the time to make sure we ordered the correct part, and also took time to troubleshoot the issue we were having over whatsapp, to en... Ver más

Valorada con 5 estrellas sobre 5

I purchased a bonnet. I had no clue which one I needed but this company helped me through to end up with the correct one for my vehicle along with technology assistance. It arrived the next day pack... Ver más

Valorada con 5 estrellas sobre 5

Out standing what can I say they sent me a bumper for my van it got damaged in transit they sent me a new one it came next day outstanding if you need any thing they are the people to go too

Valorada con 2 estrellas sobre 5

Unfortanately i dont like leaving bad reviews but my experience here wasnt good. Initially great response to my queries and ordered a taillight which wasnt cheap but i thought would be better quality.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de repuestos de carrocería de automóviles

Escrito por la empresa

Vehicle-Spares.com supply the largest range of brand new Car Lights, Wing Mirrors, Bumpers, Bonnets, Wings, Grilles and Trims to customers all over the UK.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

170 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 80% de las opiniones negativas

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4,3

Todas las opiniones

(170)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Product arrived next day. Communication excellent. Very pleased with product. Fitted perfectly. Would highly recommend this company.

1 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a rear bumper for a ford focus

Ordered a rear bumper for a ford focus, straight after the order I noticed a light difference between the part I ordered and the part i needed. Kindly asked them to cancel the order and advise the correct part. No answer received by email eighter by WhatsApp.
next week the part arrived and now I cant reach them to get return address. Filled the return request form out twice already, nobody contacted me.

29 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing care of customers

Amazing care of customers , I had really emergency situation and company did delivered my parcel in really short time. Quick respond for all my email. I would highly recommend this company and definitely will be back.

22 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sent faulty part and then stopped responding to emails

My part turned up and it was incomplete (vehicle-spares.com confirmed this via WhatsApp when I sent a picture). I then had to chase twice for the return to be authorised, I was then told to cover the cost of sending the part back myself (they should have covered this under distance selling rules as it was faulty). Royal Mail confirmed my return had been delivered, but I received no refund. After waiting almost 2 weeks, chasing twice and getting radio silence, I had to contact my credit card company to get them issue a refund instead.

In the end I contacted this company no less than 5 times about my faulty part, and ultimately I had to rely on American Express to resolve it for me. Really poor service, and I am out of pocket as a result. Avoid.

14 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I didn’t expect anything special when…

I didn’t expect anything special when ordering my bumper, but I was really impressed with the service. The ordering process was seamless, and I loved that my order was checked against my car registration as it gave me peace of mind that I was getting the right part.

Customer service was outstanding. I sent a WhatsApp message in the evening for a tracking update and got an immediate reply. Later, when I called for more delivery info, an employee went to find out more details and called me back within 10 minutes which I really appreciated.

Overall, a great experience - I’d definitely order from them again.

7 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

The speedy delivery the excellent condition the product was in great condition .They also helped me when I was indecisive with the product and the fitmet

19 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service 10/10

Honestly the best online customer service I have experienced. I’m not a fan of ordering products online especially vehicle parts but vehicle spares made it a really comfortable experience thanks again.

4 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scams

Invoice VS31569

My colleague ordered a rear bumper for her car Vauxhall Corsa, she place the order on the 27th January 2025, and she still haven't received the bumper, she try phoning with no success, no one answers the phone, the one time she managed to speak to someone, they told her, that she had ordered the wrong bumper. The thing is this bumper was the right one after having it checked our by a car dealer.
They have taken payment for the bumper but still no bumper. I wrote them a letter giving them a deadline, in which to deliver the bumper or refund the money. The deadline is today and still no reply or correspondence. It is clear that this so call company is a scam. They have taken advantage of a female and stole her money, we have the invoice of proof of payment, and we shall also inform the bank of this scam. We are going to inform Trading standards and take it from there. Scams.

27 de enero de 2025
Opinión espontánea
Logotipo de Vehicle-Spares.com

Respuesta de Vehicle-Spares.com

Hello,

I would like to bring to your attention that the information you have stated is not entirely correct. When the order was placed, the customer kindly included their vehicle registration number. When this happens we go over and above to check the fitment of the part is correct to the vehicle. Unfortunately this part was incorrect for the vehicle after checking directly with Vauxhall. We made multiple attempts to contact the customer by phone and email and were unable to reach. We always leave an order open up to 30 days in the hope that the customer will then get in touch with us.

The order was then scheduled for refund and was refunded 2 days before your review.

So just to be clear, we have not stolen anyones money, we are not scammers, we are just thorough when it comes to ensuring our customers receive the right parts.

Vehicle-Spares.com Team

Valorada con 5 estrellas sobre 5

Prompt and efficient service

Prompt and efficient service. Wish all companies were like you.

4 de febrero de 2025
Logotipo de Vehicle-Spares.com

Respuesta de Vehicle-Spares.com

Thank you for your review Graham! Great to hear we ticked all the boxes. All the best!

Vehicle-Spares.com Team

Valorada con 5 estrellas sobre 5

Quick delivery

Easy to order and kept up-to-date with quick delivery. Will order again from you, very happy with the service.

27 de enero de 2025
Logotipo de Vehicle-Spares.com

Respuesta de Vehicle-Spares.com

Thanks Andrew! We look forward to doing business with you again soon.

Vehicle-Spares.com Team

Valorada con 5 estrellas sobre 5

I ordered my part online and it was…

I ordered my part online and it was ready same day. I picked it up an hour or so later. Quick and prompt service, I definitely recommend Vehicle-Spares

29 de enero de 2025
Logotipo de Vehicle-Spares.com

Respuesta de Vehicle-Spares.com

Hey Johnny! Thanks for the review. Glad we could help you out quickly.

Vehicle-Spares.com Team

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