Vertu Motors - BMW Teesside Opiniones 

223
TrustScore: 5 sobre 5

4,8

Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very fr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provid... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Matthew and the team went above and beyond to ensure we had our car on the day arranged. Honda portal is not the easiest to navigate, if you are not completely comfortable with using such sites . Woul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Emma Embleton at Stockton provided excellent customer experience both during the sale & with after sales support. The car had been prepared & checked ready to drive off when I arrived from Brighton.... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Tienda de repuestos para automóviles
  3. Mantenimiento y reparación de automóviles
  4. Concesionario de vehículos de motor
  5. Concesionario de automóviles usados

Sobre Vertu Motors - BMW Teesside

Escrito por la empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Información de contacto

  • Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, Reino Unido

  • 0330 012 3571

4,8

Excelente

TrustScore: 5 sobre 5

223 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(223)

11.916 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great Service

Having going to the showroom just to view the cars and get some ideas of what we might like we were approached by a lovely male called Ethan. It was his first day with BMW Preston Farm. He was very friendly and asked what we were looking for. From that initial interaction with us his manner was professional, warm & polite. Made us feel very comfortable.

29 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you so much for your kind words! We are so happy to hear that Ethan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Valorada con 5 estrellas sobre 5

Friendly and understanding of your…

Friendly and understanding of your needs and requirements

9 de julio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Hi Stephen,

Thank you for your review. We're pleased to hear you found the team friendly and understanding of your needs and requirements. Providing a personalised experience is important to us, and we're glad this was reflected in your visit.

Kind regards,
Danielle

Valorada con 5 estrellas sobre 5

BMW X3 M50 purchase

Purchased a nearly new BMW X3 from Teesside BMW. Dealt with Sean who had a great knowledge of the car and its features. He made sure the car was prepared at short notice for collection. He also provided great after sales service to obtain the missing key cards from the previous owner and then provided them to us. Good to see a strong focus on customer service.

23 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Hi Alan,

Thank you for your fantastic 5-star review!

We’re delighted to hear you had such a positive experience purchasing your BMW X3 from Vertu BMW Teesside. It’s great to know Sean’s knowledge and dedication helped make the process smooth, from preparing the vehicle for collection through to providing excellent aftersales support.

We’ll be sure to pass on your kind feedback to Sean. Thank you for recognising the team’s focus on customer service, and we hope you enjoy your new BMW.

Kind regards,
Kerry

Valorada con 5 estrellas sobre 5

First BMW Purchase

Great sales executive, swift asking process, very friendly and approachable staff in the showroom. Business manager came to introduce himself which was a nice touch.

8 de julio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you for your fantastic feedback. We’re delighted to hear that you experienced such a smooth and efficient process, supported by a friendly and approachable team throughout.
It’s great to know that your Sales Executive provided excellent service and that the Business Manager taking the time to introduce themselves added a personal touch to your visit.
Kind regards,
Matthew

Valorada con 5 estrellas sobre 5

Amazing service from Matthew very…

Amazing service from Matthew very helpful, obliging will certainly recommend

3 de julio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you for your fantastic feedback. We’re delighted to hear that Matthew provided such amazing service and was so helpful and accommodating throughout your experience.
We truly appreciate your recommendation and will be sure to pass on your kind words.
Kind regards,
Kerry

Valorada con 5 estrellas sobre 5

I have never driven a full electric car…

I have never driven a full electric car before and was a bit nervous but Andy at the Stockton branch was so lovely with me he made me feel relaxed and took me for a test drive in a car that he had approved to us and myself and my partner absolutely love the car but we wanted the one with Panasonic roof . Rang him to say there was one in a vertu garage down in Nottingham which he arranged for it to come to Stockton for us We love it can I just say a Big Thankyou to Andy and the staff we will definitely be coming back for our next car x

29 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you for your wonderful feedback. We’re delighted to hear that Andy helped put you at ease as you explored your first fully electric car and that both you and your partner had such a positive experience.

It’s fantastic to know that Andy took the time to find exactly the right car for you, arranging for the vehicle with the panoramic roof to be brought up from Nottingham to Stockton. We’re thrilled that you love your new car and that the team made the whole process so enjoyable and stress-free.

Thank you for your kind words, and we look forward to welcoming you back when it’s time for your next car.

Kind regards,
Matthew

Valorada con 5 estrellas sobre 5

Purchased my dream M4 from here.

Purchased my dream M4 from here.

Sam was brilliant, really professional and tailored the sale to suit my needs.

Would recommend.

30 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Valorada con 5 estrellas sobre 5

Jo at Nissan vertu Stockton sorted my…

Jo at Nissan vertu Stockton sorted my new car out for me , she was so lovely and helpful I would recommend Jo when looking at purchasing a new car at this branch , she went out of her way to sort things out for me when things didn’t go to plan , ( no fault of hers )

27 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Hi Joanne,

Thank you for your wonderful feedback.

We’re delighted to hear Jo provided such helpful and supportive service, especially in ensuring everything was sorted for you when things didn’t go to plan. It’s great to know she made such a positive impression.

We really appreciate your recommendation.

Kind regards,
Danielle

Valorada con 5 estrellas sobre 5

Getting me into the car I desired

Lauren was really helpful in getting me into the car I wanted. Reception and other sales staff were very welcoming. Great handover experience.

17 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Hi Paul,
Thank you for taking the time to leave such a fantastic 5-star review!
I’m really pleased to hear that Lauren was able to help you find the perfect car and that the whole team made you feel welcome from the moment you arrived. It’s great to know that the handover experience stood out as well — we always aim to make that moment as smooth and enjoyable as possible.
I’ll be sure to pass on your kind words to Lauren and the wider team at BMW Teesside.
We hope you’re enjoying your new car, and if there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza

Valorada con 5 estrellas sobre 5

Zain and Maddie at Mini Teeside are…

Zain and Maddie at Mini Teeside are absolutely brilliant. Thank you so much for helping me choose the right mini.

16 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you so much for your lovely review. We’re delighted to hear that Zain and Maddie were able to help you find the right MINI. Your kind words mean a lot to the team.

Many thanks,
Chloe

Valorada con 5 estrellas sobre 5

Excellent service from start to…

Excellent service from start to collecting our new car
Lovely staff all very helpful
Especially Lee
We love our new Honda it’s perfect
Thank you for everything

16 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Lee and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Dawn

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. The team communicated really well throughout my car purchase. Handover was smooth and informative. Really pleased.

15 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Good afternoon Sean,

Thank you for your review. It’s great to hear you had such a positive experience from start to finish, with clear communication throughout and a smooth, informative handover. We’re delighted you’re so pleased.

Kind regards,
Dean

Valorada con 5 estrellas sobre 5

Salesman Sean Eales at BMW found my…

Salesman Sean Eales at BMW found my perfect car there was no feeling of being pressured into buying everything went at my pace it was a pleasure he sorted everything within 3 days and I drove away with my new car which I LOVE well done SEAN thank you very much

12 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Good afternoon Millie,

Thank you for your review. It’s great to hear that Sean took the time to find your perfect car and made the whole process feel relaxed and pressure‑free. Getting everything sorted so quickly and driving away within a few days is fantastic, and we’re delighted you love your new car.

Kind regards,
Dean

Valorada con 5 estrellas sobre 5

From initial enquiry to collecting the…

From initial enquiry to collecting the car, the experience was flawless and enjoyable all because of Nick and his great friendly and efficient service.

Nick Jimson kept me updated and informed on each step of the experience, from arranging the car for a test drive, to helping arrange transport for me to get back to the dealership to collect our car.

To understand how good Nick made the experience, I never ever felt sold too, he listened attentively, adapted and supported to let me make the right decisions and always kept communication flowing and responsive.

I highly recommend Nick and the team at BMW Teesside.

5 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you for your fantastic feedback. We’re delighted to hear that Nick provided such friendly, efficient and attentive service throughout, making the whole process smooth and enjoyable from start to finish.

It’s especially great to know you felt supported and never pressured, with clear and consistent communication at every stage. We truly appreciate your recommendation and will be sure to pass on your kind words to Nick and the team at BMW Teesside.

Kind regards,
Matthew

Valorada con 5 estrellas sobre 5

Great Experience

Streamlined purchase experience. Regular delivery updates. Minor delivery delay but a full explanation and justification provided. Handover day was effortless as the paperwork etc had been completed earlier. Sales executive cannot be praised enough. It's for these reasons that I keep returning to Vertu Teesside BMW.

8 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Good afternoon Mark,

Thank you for your review. It’s great to hear the purchase experience was so streamlined, with clear updates throughout and a smooth handover. We’re also pleased that the communication around the delay kept everything transparent. Your continued loyalty really means a lot to us.

Kind regards,
Dean

Valorada con 5 estrellas sobre 5

Excellent

Excellent service and advice from Louis at Teesside. Very happy overall, thank you

8 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Good afternoon,

Thank you for your review. It’s great to hear you received excellent service and advice from Louis, and that you’re very happy overall.

Kind regards,
Dean

Valorada con 5 estrellas sobre 5

Has brilliant experience from start to…

Has brilliant experience from start to finish.
Zain for perfect sales rep one can ask for. He was very patient, accommodating and kept everything factual.

6 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Good morning Sonal,

Thank you for your review. It’s great to hear you had such a brilliant experience from start to finish, and that Zain provided patient, accommodating, and clear support throughout. Your feedback will mean a lot to him.

Kind regards,
Dean

Valorada con 5 estrellas sobre 5

Great communication

Great communication , clear and offering additional services without pushing.
And the car was great too 😉

6 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you for sharing your experience. It’s great to hear the communication was clear and helpful, with additional services offered in a relaxed, no‑pressure way. And even better that you’re happy with the car too 😉

Many thanks,
Chloe

Valorada con 5 estrellas sobre 5

Matthew and the team went above and…

Matthew and the team went above and beyond to ensure we had our car on the day arranged. Honda portal is not the easiest to navigate, if you are not completely comfortable with using such sites . Would much prefer to do our purchase with retailer . Where our questions can be answered directly.

27 de mayo de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Thank you for sharing your experience. It’s great to hear that Matthew and the team went above and beyond to make sure you received your car on the agreed day. I understand how challenging the Honda portal can feel if you’re not fully comfortable with online systems, and your preference for dealing directly with the retailer makes complete sense — having someone there to answer questions in real time can make the whole process much smoother.

Many thanks,
Chloe

Valorada con 5 estrellas sobre 5

Luke was professional yet friendly

Luke was professional yet friendly, made the process fast and straight forward and kept me updated throughout.

Would recommend and would use again.

Great service. Thank you.

6 de junio de 2026
Opinión espontánea
Logotipo de Vertu Motors  - BMW Teesside

Respuesta de Vertu Motors - BMW Teesside

Hi Vicky,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Luke provided a professional yet friendly service and made the whole process fast and straightforward for you.
It’s great to know that you felt well informed throughout and that you would both recommend us and return again — that means a great deal to the team. We’ll be sure to pass on your kind words to Luke.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más