My experience with Vertu is always to a high standard. I am always treated well and the staff are exceptional. I would like to mention Sam Catlow - Hawkins for his exceptional service. He's always... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Good range of product well presented. helpfull staff giving good customer service.Nothing was any problem even when my technological did note match salesman found another way.
La empresa ha respondido
I only went into Gloucester Vertu BYD simply to look at a BYD Seal (and see if I could get a test drive)! - I had already ordered one through a leasing company, but never physially seen one. The serv... Ver más
La empresa ha respondido
We recently purchased a Ford Puma 123kW Electric from Bristol Street Ford, and we couldn’t be happier with both the car and the service we received. From the moment we walked into the dealership... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Tienda de repuestos para automóviles
- Mantenimiento y reparación de automóviles
- Concesionario de vehículos de motor
- Concesionario de automóviles usados
Sobre Vertu Motors - BYD Gloucester
Escrito por la empresa
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Información de contacto
Bristol Road, GL2 5YB, Gloucester, Gloucestershire, Reino Unido
- 0330 012 2373
4,8
Excelente
113 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Adam Sefton was superb throughout
Adam Sefton was superb throughout, explained everything and very polite.
30 de enero de 2026
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
The staff at Vertu listen to your needs…
The staff at Vertu listen to your needs and help you to select a car within budget. They are knowledgeable and helpful.
31 de enero de 2026
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Professional and helpful
Appointment making for test drive was easy. We received a video of the vehicle in advance which was appreciated as we were travelling a distance to see the car. Tyler Stanton was very professional and helpful throughout the process.
29 de enero de 2026
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Good afternoon.
Thank you so much for your kind words! We are so happy to hear that Tyler was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Efficient and prompt service
Efficient and prompt service. Good guidance on stock to suit our budget and requirements.
12 de enero de 2026
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Good morning, Jeff .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Respuesta de Vertu Motors - BYD Gloucester
Good morning, Thank you for your feedback. We’re really pleased to hear that you found the team helpful and professional. Your comments are very much appreciated. Kind regards, Kerry
We’ve had Ford cars for at least 30 yrs…
We’ve had Ford cars for at least 30 yrs , never been let down, the salesmen show you cars that you could be interested in but don’t push into a particular car.
17 de enero de 2026
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Fiesta ST Purchase
Picked up my new Fiesta ST from the team at Vertu Gloucester today. Well looked after throughout the purchase and overall received a very pleasant experience. Car was handed over with full tank of fuel and taxed for the year, which was a nice surprise. Thanks.
10 de enero de 2026
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
…changing to full electric
Great assistance when buying this Renault 5 electric car . Despite us being in our mid 70s changing to full electric was made easy by the helpful staff at this dealer ,particularly Christopher Harrison .
This car is really fun to drive and gave us just what we had been looking for.
29 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Christopher was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Excellent communication and customer…
Excellent communication and customer service throughout. Great handover on New Year’s Eve - able to drive away with confidence. Thank you Ethan.
31 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Ethan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Chris was the salesman l dealt with in…
Chris was the salesman l dealt with in the Gloucester branch who was extremely knowledgeable and didn’t make me feel pressured at all in buying a new car. He explained everything perfectly and was friendly and approachable.
The manager there Mo was very friendly and made sure there was plenty of coffee. He too was very approachable. I would recommend 100%. Thankyou for making this experience a good one
30 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Chris & Mo were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
The staff at vertu were friendly and…
The staff at vertu were friendly and helpful. I had so many people helping sort stuff as I moved house at time and made things difficult. But thanks to Adam. Mike. Etan. Iain and tyler we got there.
23 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Show room staff were exceptionally…
Show room staff were exceptionally pleasant, no pressure to purchase but were in attendance to impart information about the product.
The whole process of purchasing was relaxed with staff very helpful with navigating and explaining the documentation required and demonstrating the vehicle.
19 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Everything was prepared well and ready…
Everything was prepared well and ready for us.
We were treated very well.
The car was ready and waiting.
Happy to be looked after there for the next 3 years.
17 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Great service from Ford Gloucester,
Great service from Ford Gloucester,
Tyler was great from start to finish, when purchasing our new car.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Tyler was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
The handover from Jack was interesting…
The handover from Jack was interesting and informative, really well done
12 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Jack was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Renualt Vertu Review the moment we walked into the…
From the moment we walked into the showroom at Renault Vertu Gloucester, we were given such amazing help, especially from Connor who sold us our incredible Symbioz hybrid. He was so friendly and helpful, nothing was too much trouble. We looked at a number of cars and he patiently guided and advised in choosing the right one for us. The hot chocolate was great too!
3 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Connor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Great customer service
Great customer service, prompt and quick replies to emails, excellent explanation for any questions we had! Our sales person was off on annual leave midway but they made the transition so beautiful! Didn't feel anything different
10 de diciembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Hi Rini, Thank you so much for your kind words! We’re delighted to hear that our team was able to provide prompt support and clear explanations throughout your experience. We’re especially glad the transition during our colleague’s annual leave felt seamless for you—that’s exactly the level of service we strive for. Your feedback means a lot to us, and we look forward to assisting you again in the future! Kind regards, Kerry
Went into the ford garage in Gloucester…
Went into the ford garage in Gloucester to test drive a Puma or Kuga after sitting in a puma I thought a bit small so test drove a Kuga with Adam who made me feel very calm and confident as I don't know the road very well that side of Glos he then researched for me a Kuga about a year one and got it delivered from Cheltenham but a bit slow bringing it to Glos.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Adam and the team. We hope to see you again soon. Happy motoring, Dean
Sam was reliable
Sam was reliable , trustworthy and down to earth. Great communication throughout the sale. Thank you
28 de noviembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Dacia Gloucester
Georgina the sales lady at Gloucester Dacia garage was extremely pleasant, helpful & knowledgeable
28 de noviembre de 2025
Opinión espontánea
Respuesta de Vertu Motors - BYD Gloucester
Thank you so much for your kind words! We are so happy to hear that Georgina was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.