I spoke with Callum at the Harlow branch and I cannot fault the service in any way whatsoever. On the day of collection Callum talked me through every aspect of the car. I will be recommending them (a... Ver más
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I spoke with Callum at the Harlow branch and I cannot fault the service in any way whatsoever. On the day of collection Callum talked me through every aspect of the car. I will be recommending them (a... Ver más
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Been a customer for many years and recently purchased a new van. We dealt with Mike Silvestri for this purchase, who was an absolute star. There were some issues with their banking which, on a Sat... Ver más
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The staff uphold professional standards both in behaviour and communication. They have a welcoming culture that makes customers relax while things are sorted out. Overall I recommend Vertu Motors to e... Ver más
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From walking through the door to leaving with our new car the Team couldn’t do enough for you , no pressure sales just left you to look around & ask questions when you had them . Gave positive feedbac... Ver más
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Edinburgh Way, CM20 2DS, Harlow, Essex, Reino Unido
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The staff uphold professional standards both in behaviour and communication. They have a welcoming culture that makes customers relax while things are sorted out. Overall I recommend Vertu Motors to everyone looking to get a good and reliable car.

Respuesta de Vertu Motors - Peugeot Harlow
I spoke with Callum at the Harlow branch and I cannot fault the service in any way whatsoever. On the day of collection Callum talked me through every aspect of the car. I will be recommending them (and Callum) to everyone!

Respuesta de Vertu Motors - Peugeot Harlow
Martin was absolutely amazing he helped me find my new car and I couldn’t be more happier X

Respuesta de Vertu Motors - Peugeot Harlow
Very easy to deal with, good communication and very helpful and flexible in meeting my schedule for delivery and pick up.

Respuesta de Vertu Motors - Peugeot Harlow
Great service from Vertu. Georgia and Aaron made the purchase of my car painless.

Respuesta de Vertu Motors - Peugeot Harlow
Purchase of new car, and trade-in of previous one, made very simple by the professionalism of salesperson Georgia Booker. My wife and I felt valued as customers through the entire process, from first arriving at the showroom through to collecting the car a couple of weeks later.

Respuesta de Vertu Motors - Peugeot Harlow
I have dealt with many Car Sales Persons in my life, many of whom have ensured I never returned!
Lauren Jarvis has been the exception to this rule. She has been most patient, helpful and always professional.

Respuesta de Vertu Motors - Peugeot Harlow
Helped me from start to finish
What a team
I always get my cars from them and always will
Dean and David at Vertu Harlow get 10 out of 10 from me

Respuesta de Vertu Motors - Peugeot Harlow
Georgia provided excellent customer service & we found the whole experience of buying our new car a pleasure - Thank you

Respuesta de Vertu Motors - Peugeot Harlow
Dean was absolutely amazing, friendly, solution focused and really helpful. Really made the whole journey pleasant.
Thanks, loving my new car

Respuesta de Vertu Motors - Peugeot Harlow
Went in to look at cars (specifically the 2008) which we got a great deal on for part exchange with Callum, who talked us through the process, letting us test drive the car and the buying process was quick and easy. Car was cleaned and filled up when we picked it up. Such friendly staff and great experience.

Respuesta de Vertu Motors - Peugeot Harlow
We contacted Vertu Motors, Harlow after finding a car through an online search.
Sofia was very helpful and sent us a detailed video demo of the car before our appointment. We had a lovely test drive experience and did not feel pressured at any point to make a quick decision on whether to proceed. Any minor concerns we had were rectified before we collected the car and we were reassured that if we identified any issues in the first few weeks of owning the car that we could come back for further assistance. I can’t fault the Customer Service at all and I work in Sales myself. I would highly recommend Vertu Motors, Harlow and Sofia in particular.
Many Thanks!

Respuesta de Vertu Motors - Peugeot Harlow
Very friendly listened to what was required and kept within my budget. This is my 2nd time of buying a car at the Harlow branch.

Respuesta de Vertu Motors - Peugeot Harlow
I am extremely disappointed and beyond stressed out with my experience with the Peugeot used car sales team.
Since purchasing our vehicle just 2 years ago, it has been nothing but trouble. We have experienced repeated issues including the car going into limp mode multiple times, both ball joints failing, and an oil warning light that has been coming on for years without resolution. Most recently, the alternator failed and after waiting two months for an appointment at the service centre, we were initially told there was no issue, only for them to later confirm the alternator did in fact need replacing.
The lack of consistency, communication, and accountability has been incredibly frustrating.
Due to the ongoing problems and unreliability of the vehicle, we have now made the difficult decision to cut our losses and to sell it,. As a family with four young children, we simply cannot rely on a car that has spent more time being repaired than on the road. Myself and partner poured our hard earned, blood sweat and tears into the purchase of this car!
To make matters worse, we have now discovered that the car had previously been registered as a taxi to which this was something that was never disclosed to us at the point of sale. This has significantly impacted the car’s value and has left us facing a financial loss on top of everything else,
We’re left with a car that is constantly breaking down, that no one wants to touch with it being a previous taxi!! We’re just trying to survive with small children and we were conned!!
Overall, this has been a very stressful and disappointing experience. I would strongly advise others to be extremely cautious and ensure full history and transparency before purchasing.
We expected far better from a brand like Peugeot. I will be taking this further!!!

Respuesta de Vertu Motors - Peugeot Harlow
Great experience buying my car. No heavy sales pressure either. Car was immaculate and everything admin wise was completed for me. Imran, what a bloody nice bloke!

Respuesta de Vertu Motors - Peugeot Harlow
3rd Peugeot from this dealership for us. Always great service and the cars are very enjoyable to drive. Martin was outstanding in his care to ensure we had the best experience possible.

Respuesta de Vertu Motors - Peugeot Harlow
Brought 2 cars from vertu motors Harlow had a great experience both times.
Just picked up my new car was dealing with Dean who was great all the way through any problems or questions was dealt with and sorted, would recommend.

Respuesta de Vertu Motors - Peugeot Harlow
From walking through the door to leaving with our new car the Team couldn’t do enough for you , no pressure sales just left you to look around & ask questions when you had them . Gave positive feedback on any questions we had & was an easy decision . The whole Team was excellent , Martin was brilliant

Respuesta de Vertu Motors - Peugeot Harlow
Great experience with all members of staff I dealt with. Car is lovely and the process of buying it was smooth and efficient and left me with no worry or stress.

Respuesta de Vertu Motors - Peugeot Harlow
March 2nd 2026 truly nice experience purchasing our new car thanks georgia going above and beyond to make our time enjoyable kev and dawn

Respuesta de Vertu Motors - Peugeot Harlow
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