Vertu Motors - Toyota Loughborough Opiniones 

133
TrustScore: 5 sobre 5

4,9

Belton Road, LE11 1ND Loughborough, Leicestershire, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had the best experience here yesterday. Reserved a car and Liam took me for a test drive. The vehicle wasn’t quite right for me, but the thing that impressed me most was the lack of ‘pushiness’ and th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff were knowledgeable, honest and most importantly never pushy with sales. I genuinely felt a valued customer from start to finish and listened to by Lewis (Sales Advisor) of my requirements an... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

It's unacceptable that no one is able to answer a phone at a small-ish local garage and the phone - even using a local number - is directed to a national call centre or wherever. Loughborough Toy... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited Loughborough Toyota on 14th August 2026 to look at the Toyota Yaris's. We were greeted by Dan and then Liam came to assist us . Under the circumstances why were looking to down size from a... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Tienda de repuestos para automóviles
  3. Mantenimiento y reparación de automóviles
  4. Concesionario de vehículos de motor
  5. Concesionario de automóviles usados

Sobre Vertu Motors - Toyota Loughborough

Escrito por la empresa

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Información de contacto

  • Belton Road, LE11 1ND, Loughborough, Leicestershire, Reino Unido

  • 0330 012 2350

4,9

Excelente

TrustScore: 5 sobre 5

133 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 96% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(133)

12.969 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Busy showroom last Saturday but service was excellent.

Busy showroom last Saturday, but a young trainee came immediately to make us welcome and quickly found someone (Ben Clay) for us to talk to about the car we were looking for.
I hate buying cars and I am not keen on salespeople. Ben got the balance of providing information with leaving me to look and find out for myself exactly right. Having identified the most suitable car, Ben arranged for us to take it for a drive by ourselves, which was excellent. Bought the car on the day and picked it up yesterday.
Don't know the name of the trainee (Saturday job?) who assisted, but he should also be commended.

24 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Good morning.
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Valorada con 5 estrellas sobre 5

Exceptional service Thank you Jacob for…

Exceptional service Thank you Jacob for making buying the car so easy. Absolutely love our Yaris cross

16 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Good morning Joanne. Thank you for leaving such a fantastic 5‑star review. We’re delighted to hear that you received exceptional service and that Jacob made the whole buying experience feel so easy. He’ll be thrilled to know his support helped you enjoy the process from start to finish.
It’s wonderful to hear how much you’re loving your Yaris Cross. We really appreciate your feedback and hope you enjoy every mile. Kind regards, Kerry

Valorada con 5 estrellas sobre 5

Knowledgable sales staff, efficient and helpful

Took my old car in and asked about an exchange. Good advice from Lewis to go for a pre registered model. Smooth process throughout. Lewis was very informative and helpful throughout. Staff are always friendly. I have used this branch of Vertu for several years. Toyota are great cars, always reliable and service is good.

28 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Good morning Elaine. Thank you so much, Elaine, for taking the time to leave such a wonderful 5‑star review. It’s fantastic to hear that Lewis was able to guide you through the exchange process and recommend a pre‑registered model that suited your needs. We’re delighted the experience felt smooth and informative from start to finish.
Your loyalty over the years truly means a lot to us. Knowing that you continue to find our team friendly, our service reliable, and your Toyota dependable is exactly the kind of feedback that keeps us motivated.
We hope you enjoy your new car, and we look forward to welcoming you back to Toyota Loughborough again in the future. Kind regards, Kerry

Valorada con 5 estrellas sobre 5

Great service and attention to detail

Great service and attention to detail, nothing was too much trouble, and I am really enjoying my new car.

14 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I want to thank Toyota Loughborough for a very pleasant experience from start to finish. Toyota was very helpful, kind and understanding of my car needs. They gave excellent customer service, if I had a question they always rang me back, and answered my questions perfectly. They even went out of there way, and loan me a vehicle for the Christmas period whilst I waited for my new car. And put fuel in it too. And they even drove me home, I am so grateful to them, I cannot fault Toyota at all. Ben and Lewis were fantastic, they were so helpful, and made it a very pleasant experience. I highly recommend them. Thank you, Toyota

Joanne Wells-Bainbridge

14 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ben, Lewis and the team. We hope to see you again soon. Happy motoring, Selina

Valorada con 5 estrellas sobre 5

Attention to detail

Attention to detail. Ben Clay listened to what I wanted in a car. This was at Vertu Motors Loughborough

3 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

Excellent Toyota Dealership

Excellent services provided by Chris and Ben. Nice and smooth. Highly recommended.

9 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Valorada con 5 estrellas sobre 5

Good customer service

1 de enero de 2026
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Valorada con 5 estrellas sobre 5

Toyota

Really? Great service from start to finish .
Lewis Hays Hays Was very polite. And helpful
Love my new car Toyo CHR Automatic.

31 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you so much for your kind words! We are so happy to hear that Lewis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Valorada con 5 estrellas sobre 5

Excellent service at Vertu…

Excellent service at Vertu Loughborough. The staff were very welcoming and professional. Very fair price given for our car as part exchange. A special thank you to Liam who was exceptional. Probably one of the best Toyota dealerships we have been too over the past 25 years of owning Toyota's. Would highly recommend. Thank you!

31 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Liam and the team. We hope to see you again soon. Happy motoring, Chloe

Valorada con 5 estrellas sobre 5

Brilliant staff at Vertu Loughborough

Vertu Toyota Loughborough staff have been brilliant everytime we have visited.
We have had our previous car serviced there for the last 3 years and because of the excellent customer service received, they were our first choice garage to purchase our new car.
Liam was great, very knowledgeable about the cars, spent time explaining our options and just helpful all round.
We were kept informed about every step, nothing was too much trouble.
As Toyota fans, Vertu Loughborough will be the garage we go to for servicing and next car.
Would recommend them without hesitation.

30 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Valorada con 5 estrellas sobre 5

A very positive buying experience from…

A very positive buying experience from start to finish. It’s a very long time since I’ve had to think about getting a new vehicle but Lewis was with us every step of the way. We purchased a lovely Toyota Aygo X and although it is 3 years old, we were treated as if we were buying brand new. Lovely touches like the official unveiling and handover before I drove it away. All staff were friendly and professional. Many thanks!

17 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you so much for your kind words! We are so happy to hear that Lewis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Valorada con 5 estrellas sobre 5

Helpful and knowledgable staff

Helpful and knowledgable staff. Ben and John made the process nice and simple. I would certainly recommend them.

10 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you so much for your kind words! We are so happy to hear that Ben and John were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Valorada con 5 estrellas sobre 5

Freindly, helpful and knowledgeable

The staff were so freindly helpful and knowledgeable.
They made the whole experiance very easy and quick.
Special thanks to Ben who looked after us and explained everything so well.

9 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Valorada con 5 estrellas sobre 5

A fair and friendly car dealership

Very obliging, courteous, helpful & friendly.

11 de diciembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Valorada con 5 estrellas sobre 5

I have had an excellent experience

I have had an excellent experience. Ben was very helpful and helped me in every way.

28 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Valorada con 5 estrellas sobre 5

Very helpful staff and experience was…

Very helpful staff and experience was really good one of your colleagues name is Eoin Casey he is very helpful n explain everything so nicely so thank you

20 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Valorada con 5 estrellas sobre 5

Great Experience! Bought my first car :)

I recently purchased my first car—a Toyota Yaris Excel from Vertu Motors —and the entire experience was genuinely excellent. Hannah was the person who helped me throughout, and she made the process so smooth and stress-free.

I test-drove two different cars, and Hannah was friendly, patient, and incredibly helpful the entire time. She explained everything clearly, never rushed me, and made sure I understood all the details. I really appreciated how comfortable she made me feel, especially as this was my first time buying a car.

I reserved the car I liked and came back about two weeks later to collect it. Even then, Hannah was just as supportive and thorough, guiding me through the final steps with the same level of care.

Overall, my experience with Vertu Motors has been great, and I’m really happy with my car. Huge thanks to Hannah for all her help—highly recommended!

13 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Thank you so much for your kind words! We are so happy to hear that Hannah was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Valorada con 5 estrellas sobre 5

Bought a lovely used Toyota Prius from…

Bought a lovely used Toyota Prius from them and came all the way from Dudley to get it. Had a great experience going through the test drive and purchase and never felt pressured to buy and had a fantastic service from Lewis and the team

8 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Good morning Stuart. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lewis and the team. We hope to see you again soon. Happy motoring, Dean

Valorada con 5 estrellas sobre 5

Good product. Excellent customer service

The staff and the Toyota product. Joel Bembridge was highly recommended by our son and daughter in law. He was really attentive, and helpful in explaining to us the various options we could chose to purchase a used Toyota. I was also helped by Chris Shaw on Joel's day off. The purchase procedure was very quick and a good deal of it was conducted online. I collected my 22 reg Yaris Hybrid last Friday 7th November. My wife and I are absolutely thrilled with my new car. In addition I had a courtesy call from Chris, yesterday late afternoon, just to check everything was ok.

3 de noviembre de 2025
Opinión espontánea
Logotipo de Vertu Motors  - Toyota Loughborough

Respuesta de Vertu Motors - Toyota Loughborough

Good morning Cyril. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Joel, Chris and the team. We hope to see you again soon. Happy motoring, Dean

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más